I have experience in BDC, CSR I have incredible knowledge and experien

RF

RENEE FITZGERALD

*******.*********@*****.*** 336-***-**** Archdale, NC 27263

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Qualified PCA/CNA with strong clinical knowledge and assessment skills. Trained in personal care and hygiene, sterilization and inventory management. Top-notch organizational, problem-solving and prioritization abilities. Dedicated PCA committed to optimal patient care and assisting medical staff with critical support. Expert in collecting specimens, cleaning rooms and managing dietary needs. Service-focused professional possessing exceptional organizational abilities. Passionate Care Giver responsive to patients, diligent about assignments and focused on caring support. Talented at maintaining charts and irrigating wounds. Responsible and watchful individual possessing positive, proactive attitude. Hardworking Caregiver bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.

Nutrition and Diet

Acute and Rehabilitative Care

Linen Replacements

Output Monitoring and Reporting

Bedsore Prevention

Activities of Daily Living ADL Support

Electronic Recordkeeping

Observation Documentation

Mobility Assistance

Caregiver Relations

Vital Signs Collection

Emotional and Social Support

Fluid Measurement

Emergency Response

Meal Preparation

Vitals Monitoring

ADL Support

Medication Administration

Heavy Lifting

HIPAA Compliance

Blood Sugar Monitoring

Quality Assurance

Attention to Detail

Basic Life Support

Willingness to Learn

Biological Specimen Handling

Empathy and Compassionate Care

Wound Care

Universal Precautions

Biohazard Disposal

Customer Demographics Understanding

Campaign Development Experience

Marketing Strategies

Marketing Analytics

Relationship Building

Data Collection and Analysis

Microsoft Office Suite

Detail-Oriented

Project Management

Problem Solving

Team Collaboration

Developing Presentations and Reports

Microsoft Office

Advertising Campaign Assessment

Problem-Solving

Customer Service

Insurance Sales Strategy

Multitasking and Time Management

Ease with Computers and Technology

Confidentiality and Data Protection

Task Prioritization

Research and Analytical Skills

Resource Coordination and Allocation

Strong Organizational Skills

Database and Client Management Systems

Appointment Coordination

Schedule Management

Professional and Courteous

Meticulous Attention to Detail

Multi-Line Telephone Systems

Summary

Skills

Emotional Intelligence

Patient Care Quality

Infection Prevention and Control

Room Cleaning and Restocking

Consistent Follow Through

Intercultural Competence

Feeding Tube Management

Calm Under Stress

Chronic Disease Management

Verbal and Written Communication

Basic Nursing Care

Needs Determination

Feeding Assistance

Clinical Training

Background in any sales as well as introducing new techniques to sell in Marketing

Expert in Microsoft

Sales Strategy Familiarity

Project Planning

Pricing Structures Knowledge

Market Research Expertise

High Volume Phone Inquiries

Document Sorting

Applicant Tracking Systems

Clear Communication

Dictation and Transcription

Complex Problem Solving

Cleaning and Sanitizing

Fast Learner

Meeting Note Taking

Writing and Editing

Employee Communications

Visitor Relations

Reception Duties

Correspondence Writing

Writing and Editing Skills

Highly Efficient and Productive

Data Entry

Invoice Processing

Spreadsheet Tracking

Calendar Management

Access Community Based Services

Jacksonville, NC

PCA

07/2019 - 01/2021

Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).

Completed frequent cleaning and sanitizing to maintain healthy environment for patients.

Planned and prepared meals meeting patients' nutritional requirements. Transported patients between facility rooms and helped move individuals between mobile equipment and beds.

Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.

Supported treatment goals by helping clients with prescribed medication, exercises and ambulations.

Monitored, measured and documented patients' vital signs in EMR system. Assisted my clients with diverse care needs of in homecare patients. Documented patient intake and dietary requirements and aided with feeding and monitoring.

Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns. Promoted patient satisfaction by assisting with bathing, dressing and exercising.

Restocked unit frequently with necessary medical supplies. Supported healthy patient skin with bedside baths, wound care and integrity checks.

Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.

Kept instruments and equipment clean and sanitized. Assisted with patient with transportation.

Performed minor housekeeping tasks to keep patient areas clean and Experience

sanitized.

Recorded patient conditions and vital signs before and after medical operations.

Monitored patient therapy responses, reporting concerns to supervisor. Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention. Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.

Initiated treatment following prescribed orders.

Prepared patient chart for admission and compiled appropriate paperwork.

Delivered outstanding patient care based on physical, psychological, educational and related criteria.

Notified senior staff of patient emergencies to optimize outcomes. Eric Everly State Farm Stokesdale, NC

Insurance Agent Assistant

01/2022 - 01/2022

Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Handled incoming calls and directed callers to appropriate department or employee.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Directed customer communication to appropriate department personnel. Supported office operations, managed client correspondence, tracked records and handled internal communications.

Worked professionally to handle client, vendor and public guest requirements.

Answered phone calls by clients and potential clients calls and asked appropriate questions to determine which department or staff member could be of service.

Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations. Drove customer feedback to deliver information to management for corrective action.

Maintained 100% accuracy while digitizing records, taking meeting minutes and messages and transcribing notes for call backs, new clients and calling old leads.

Attended meetings and took meticulous notes to disseminate to participants.

Exceeded specific team goals by partnering with staff to share and implement best practices.

NY Bagels Jacksonville, NC

Waitress

01/2012 - 01/2014

Built strong base of loyal customers through friendly interactions and professional engagement.

Worked independently with minimal supervision, taking ownership for assignments.

Created welcoming environment to entice customers to sample products. Created positive product impressions by engaging with potential customers to increase sales opportunities.

Communicated clearly and concisely, effectively drawing listeners into conversation.

Presented professional appearance to produce tangible, positive impact. Handled rejection professionally and maintained calm demeanor in difficult situations.

Offered coupons and other incentives to increase sales. Prepared samples, arranged attractively and replenished supply. Promoted Breast Cancer Awareness and all other events through various social media and email channels to inform people and encourage attendance.

Utilized effective listening and communication skills to reassure prospects and help each make wise buying decisions.

Complied with company script requirements to produce consistent results. Demonstrated products, highlighting features to address prospects' needs. Sharpe's Kids Climax, NC

High School Diploma

06/2022

Education and Training

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