Instructional Designer Design

SUMMARY:

A professional Instructional Designer with outstanding interpersonal skills, seeking a creative and challenging role as Instructional Designer (Developer) with a leading company.

EDUCATION:

•Masters in Educational Technology, University of Michigan – Dearborn - April 2015.

•B.A. in Interior Design – College of Art and Architecture - July 2000.

SKILLS:

•Proficient in creating all core types of deliverables including design documents, wireframes, storyboards, audio/video scripts, presentations using different digital design tools including video, animation and audio editing software.

•Experience in multimedia, motion, and graphic design production for eLearning.

•Proficient skills using authoring tools including Articulate 360, Rise360, Adobe Illustrator and Captivate and Microsoft office suite.

•Expert proficiency in navigating and utilizing a variety of LMS platforms.

•Educated – Holds a master’s degree in Instructional Design- Education with Excellent knowledge of adult learning theories and Andragogy, instructional design methods, rapid development models (ADDIE / SAM / Agile and ISD Model) and trends in the learning industry.

•Empathetic – Ability to connect with learners while enabling change. Understanding of human centered needs to allow individual growth through learning and personal development.

•Innovative – Thinks outside the box, creative and forward thinking; rapidly assimilate new technologies or ideas.

•Flexible – Very comfortable with grey areas; can adapt and change to meet frequently evolving business needs, with the ability to effectively multi-task with tight deadlines independently and within a team environment.

•Detailed – Realize the importance of details to identify challenges and provide effective solutions leading to impactful outcomes for organization.

•Collaborative – Builds true partnerships with other learning designers, program managers, and business partners.

•Ambitious – Take risks and set clear goals for career development.

•Professional – Has personal ethics, does quality work and has a positive attitude.

•Articulate – Strong inter-personal and communication skills with ability to thrive in a remote working environment.

•Fluent in English and Arabic.

TECHNOLOGY EXPERIENCE:

•E-Learning & Content Authoring Tools: Captivate, Articulate Storyline 360, Rise360, Camtasia.

•LMS: Promote, Blackboard, Canvas, Moodle, Edmodo, SABA, CORNERSTONE • Adobe Suite: illustrator, Photoshop, Premiere Pro, InDesign.

•Audio and Video Tools: Sound booth, Audacity, VoiceThread, WebQuest and SnagIt

•Microsoft Office Suite (Word, Excel, PowerPoint) Google (Slides, Drive, Docs)

PROFESSIONAL EXPERIENCE:

ThinkMENA (ZakiPay) Instructional Designer Developer. Jersey City, NJ. Sep/2023 – Present

I authored and managed delivery of a variety of training programs and courses supporting company employees as well as external customers:

•Used ADDIE model for designing, developing and delivering authored interactive instructional training materials for company employees.

•Performed audience analysis and assessment needs, created course curriculum and detailed storyboards identifying multimedia, video and graphics scenarios, simulations and virtual learning for course delivery (blended/online/eLearning).

•Work closely and effectively with subject matter experts, vendors, content creators, LMS managers, outside consultants and key internal stakeholders to build documentation, organize course content, build and edit learning objects.

•Use a variety of technologies and instructional design software like Articulate 360, Rise, captivate to create and deliver learning assets.

•Collaborated with eLearning developers to oversees the continual enhancements including monthly roadmap presentations of the LMS platform.

•Developed designed documents outlining course materials, enabling and terminal objectives, delivery schedules, risk assessments, and detailed content outlines.

•Support business needs and coordinate with L&D team in both US team and Middle East team and other stakeholders in the business for learning and development initiatives.

•Complete project plan and needs analysis with the business owners and Project Managers.

•Creates and maintains manuals, guides and tutorials on learning management processes.

•Gather and analyze feedback and results from staff and new hires and worked on any improvements to content and learner experience.

•Provide accessible training and guidance that is Sharable Content Object Reference Model (SCORM) compliant.

FIS Global – WorldPay.

Multimedia Training Developer 8/2022- 8/2023 (L&D TEAM)

•Conduct and analyze training needs assessments following conventional instructional design methodologies.

•Work collaboratively with a high-performing team of consultants, designers, learning specialists, instructors, project managers, and SMEs to formulate qualified solutions.

•Interviewed business analysts, system developers and other technical personnel as part of the needs assessments.

•Develop a solid understanding of FIS products to complete task analysis and determine training requirements within FIS and WorldPay brand zone.

•Create a diverse range of instructional materials and content –including custom graphics, storyboarding, presentations and scripted video content– that ensures knowledge transfer and retention.

•Attend weekly meetings with products managers, subject-matter experts, application development for the North America and UK teams to determine scope of projects and to ensure accuracy and timely delivery of training programs for Salesforce, CPQ and DocuSign.

•Assist Manager of Learning and Development team with problem resolution, onboarding and retention for FIS products by switching between tasks and juggle projects to accommodate shifting priorities between US team and UK team.

•Followed best practices in technical development to ensure a consistent development process in project management to develop and track project schedules through Promote.

•Completed all assigned projects and courses by using approved templates brand and processes by FIS and WorldPay.

•Evaluate and conduct regular reviews of content and performance against training goals. Update courses and materials to ensure content remains relevant and impactful to the business.

•Apply technical knowledge to identify trends and solutions for L&D products and services. Learn new software and keep current on emerging technology.

•Review existing programs on both a periodic and as-needed basis to ensure the content evolves with business needs; ensure that training comply with FIS regulations and WorldPay standards.

•Participated in the High-Performance Journeys Certificate Program.

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ThinkMENA (ZakiPay) Instructional Design Developer. Jersey City, NJ. 8/2019 – June/2022

I managed same job discerption above.

International Academy, E-Learning Specialist, Sterling Heights, MI. 9/2015 – 6/2019.

•Attend all staff and professional development meetings.

•Responsible for training and assisting teachers in integrating technology in the classroom to improve student achievement.

•Creating workshop materials for web and face-to-face delivery of online and blended courses.

•Provided support and leadership in planning the integration of curriculum-based technology by instructional programs for K-12 teachers and students.

•Produce engaging content using an authoring tool like Articulate Storyline and Rise360.

•Maintain Blackboard LMS courses, troubleshoot issues and recommend improvements.

•Conduct research and collaborated with educators, administration and other professionals to develop quality curricula and learning resources in a highly productive, continuous model.

•Developing a range of digital resources to optimize classroom learning and ensure ongoing learning outside of formal settings.

•Monitoring student progress and making relevant changes to curriculums.

•Setting up surveys, exams, and other formal and informal assessments to gauge the effectiveness of curriculums.

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