Administrative Assistant Support

Enjoli Skinner

*************@*****.*** 347-***-**** Evansville, IN

SUMMARY

Detail-oriented Administrative Assistant with 22 years of experience in fast-paced environments, specializing in managing complex datasets and enhancing operational efficiency. Proven track record in verbal and written communication, streamlining processes, and improving client satisfaction. Seeking to leverage skills in administrative support and organizational development to contribute to a dynamic team. WORK EXPERIENCE

Evansville State Hospital Evansville, IN

Staff Development Director Mar 2024 - Present

• Lead staff development initiatives to align employee skills with organizational objectives, resulting in measurable growth.

• Design and implement targeted training programs that enhance employee engagement and performance.

• Collaborate with leadership to execute development plans that promote continuous learning. Maximus Evansville, IN

Eligibility Specialist Dec 2023 - Mar 2024

• Evaluated Medicaid, SNAP, and TANF applications, improving compliance and accuracy.

• Resolved complex eligibility issues by addressing client inquiries with empathy and providing accurate information on public assistance programs.

• Streamlined application processes and developed optimized call handling procedures, significantly reducing processing time and enhancing client satisfaction. Meijer Evansville, IN

Human Resource Manager Nov 2020 - Dec 2023

• Achieved a 40% reduction in hiring time and enhanced candidate quality through effective recruitment strategies.

• Developed and implemented new training and onboarding processes, resulting in improved employee retention rates.

• Facilitated alignment between leadership and teams, increasing engagement and productivity across departments. Rue21 Evansville, IN

Store Manager Sep 2019 - Nov 2020

• Managed inventory using data-driven strategies, which effectively reduced costs and optimized stock levels.

• Implemented training programs that improved customer service standards, resulting in measurable enhancements in store performance and increased revenue.

CitiTrends Evansville, IN

1st Assistant Manager Sep 2018 - Sep 2019

• Directed store operations and sales strategies to enhance customer satisfaction and improve workflow efficiency, implementing data-driven initiatives that optimized inventory management and reduced operational costs.

• Fostered a collaborative team environment, boosting staff morale and productivity, while driving long-term growth through market trend analysis.

Massage Envy Evansville, IN

Clinical Administrative Assistant Jul 2016 - Sep 2018

• Managed clinic operations and streamlined processes, enhancing efficiency and client satisfaction through strategic planning and process improvements.

• Directed HR functions by refining hiring and training processes, resulting in improved team performance and fostering a cohesive work environment.

• Analyzed sales data to implement strategies that consistently surpassed targets, driving substantial revenue growth and maintaining accurate records in adherence to industry standards. Carlisle-Etcetera LLC Flushing, NY

Store Manager Jun 2010 - Jul 2016

• Enhanced store efficiency and operational accuracy, resulting in improved customer satisfaction and streamlined online order management.

• Managed financial operations with precision, ensuring accurate cash handling and payroll processes.

• Cultivated a cohesive team environment by utilizing data-driven insights to optimize performance and exceed customer expectations.

Century 21 Department Store New York, NY

Register Complex Supervisor Jun 2007 - Jul 2010

• Managed a team of 10-15 members to implement inventory management initiatives, reducing shrinkage and improving store operations.

• Developed and enforced cash handling protocols, ensuring precise daily deposits and enhancing transaction accuracy.

Walgreens Worcester, MA

Assistant Manager Jan 2003 - Apr 2007

• Implemented data-driven strategies to optimize store operations, improving efficiency and customer satisfaction, and introduced innovative inventory management techniques to significantly reduce stockouts and enhance product availability.

• Mentored staff to elevate customer service standards and ensure high-quality store presentation. EDUCATION

Bryant & Stratton College

Masters, Health Services Administration

Jun 2026

Ultimate Medical Academy

Bachelors, Health and Human Services

Oct 2024

TCI

Associates, Human Services

Jun 2013

CERTIFICATIONS

CPR Certification, American Heart Association Mar 2024 First Aid Certification, American Heart Association Mar 2024 AED Certification, American Heart Association Mar 2024 BLS Certification, American Heart Association Oct 2024 Professional In Human Resources, Certification in Human Resources SKILLS

Problem Solving • Coaching • Organizational Skills • Payroll • Store Management • Loss Prevention • Interviewing • Retail Management • Merchandising • Management • Financial Reporting • Supervising • Profit & Loss • Recruiting

• Budgeting • Human Resources • Performance Management • Workers' Compensation • Benefits Administration

• Talent Management • Talent Acquisition • Filing • Workday • Leadership • Employee Relations • Bookkeeping

• Conflict Management • Employee Orientation • Office Management • Computer Networking • HR Sourcing • Customer Service • Clerical • Kronos • Analysis • Google Docs • Negotiation • Accounts Payable • Cash Register • Retail Sales • Presentation Skills • Business Development • Front Desk • Typing • Financial Management • Program Management • PeopleSoft • Strategic Planning • Learning Technology • Operations Management • Event Planning

• Change Management • File Management • Documentation • Leadership Qualities • Customer Support • Data Entry • Schedule Coordination • Administrative Support • Multi-Line Phone Systems • Customer Relations Skills • Employee Mentoring • Scheduling and Coordination • Customer Service Expertise • Employee Engagement • Training

& Development • Communication • Conflict Resolution • Performance Evaluation • Team Building • Organizational Development • Budget Management • Task Prioritization • Independent Work • Collaboration • Data Summarization

• Project Management • VBA • Excel Macros • Microsoft Suite Excel, Word and PowerPoint • integrated eligibility services/systems • Project Management Office

Contact this candidate