Customer Service Life Insurance
Resume:
Roxanne Georges
Orlando, FL *****
************@*****.***
Professional Summary
Data Entry professional with 3 years of experience in customer service and a strong background in sales. Good communicator with the ability to adapt quickly to new environments. Highly resourceful, able to find creative solutions to challenges. Adept at entering and organizing data accurately and efficiently. Seeking opportunities to utilize my skills and contribute to the success of a company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Associate
American Income Life-Orlando, FL
October 2020 to November 2021
I worked in call center, spoke to clients about life insurance and set up appointments with clients. Develop and maintain relationships with potential clients to increase sales opportunities Develop and maintain a strong understanding of life insurance products and industry trends to effectively communicate the benefits to clients.
Expand client base by identifying and reaching out to potential customers in new markets and industries Prospect and qualify potential leads to identify clients with a higher likelihood of purchasing life insurance products
Conduct market research to identify potential niche markets and develop strategies to target these markets effectively
Provide ongoing sales training and support to new sales associates to ensure they have the skills and knowledge to succeed in the role.
Collaborate with the marketing team to develop and implement targeted promotional campaigns to attract new clients and increase sales
Customer Service Representative
Blue Cross Blue Shield-Orlando, FL
August 2017 to July 2020
I worked in call center, spoke to clients about life insurance and set up appointments with clients. Provide prompt and accurate responses to inquiries from policyholders regarding their life insurance policies, including policy coverage, claims, and billing information. Ensure customer satisfaction by resolving inquiries and concerns in a timely and professional manner Assist customers with understanding their health insurance benefits and claims process Process and document policy changes, such as updating beneficiary information or address changes, accurately and efficiently
Proactively identify opportunities to improve customer service and provide feedback to management for process and policy enhancements.
Research and stay up-to-date on industry trends and changes in healthcare policies and regulations to effectively answer customer inquiries and provide accurate information Collaborate with cross-functional teams to identify opportunities for process improvement and implement solutions
Education
High school diploma
Oak Ridge High School - Orlando, FL
August 2013 to May 2017
Skills
• Market research
• Communication skills
• E-commerce
• Time management
• B2B sales
• Telecommunication
• Research
• Cold calling
• Google Docs
• Computer Networking
• Medical terminology
• Salesforce
• Telemarketing
• Outbound sales
• Strategic Planning
• Analytics
• Customer service
• Search Engine Optimization (SEO)
• Typing
• Industrial equipment
• Lead generation
• CRM Software
• Branding
• Telemarketing Telecommunication
Retail Sales Sales
Computer Networking Problem Solving
Adaptability Attention to Detail
Data Entry Organizational Skills
Time Management Customer Service
• Outbound calling
• Microsoft Office
• Process Improvement
• Marketing
• Google Suite
• Windows
• Zendesk
• Sales
• Customer support
• Bookkeeping
Contact this candidate