Customer Service Health Insurance

JEROME RAMKISSOON

Chuluota, Fl +1-407-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Experienced and self-motivated professional with a strong problem-solving acumen and exceptional communication skills. Proficient in Microsoft programs with a diligent approach to task completion. Demonstrated ability to maintain composure under pressure, ensuring accuracy in all tasks. Committed to maximizing work effectiveness through efficiency, decisiveness, and impeccable time management. Seeking to leverage my background in customer service, health, and sales to contribute significantly to company goals. SKILLS

● Health Insurance

● Medicare

● Sales Experience

● Phone Etiquette

● Typing

● Merchandising

● Account Management

● Recruiting

● Cash Handling

● Store Management Experience

● Leadership

● Communication skills

● Organizational skills

● Microsoft Office

● Supervising experience

● Analysis skills

● Time management

● Customer support

● Patient care

● CRM software

● Customer service

EDUCATION SUMMARY

ASSOCIATES OF APPLIED SCIENCE

Central Florida Institute- Echocardiography

Orlando, FL October 2014

Certifications And Licenses

● 2-40 Health Insurance License

● 2025 AHIP CERTIFIED

WORK HISTORY

LICENSED HEALTH INSURANCE AGENT, DIALAMERICA

Orlando, FL October 2017 - Current

● Educate clients on Medicare Advantage plans, including coverage, premiums, and co-payments

● Help clients select the best plan based on their needs and preferences

● Complete enrollment paperwork accurately and in compliance with regulations

● Provide ongoing support, addressing questions and coverage changes

● Conduct outreach to attract new clients and maintain relationships

● Stay updated on Medicare regulations and plan changes to assist clients better CA SPECIALIST, CAPTEL

Orlando, FL February 2017 - October 2017

● Operated captioning equipment to transcribe phone conversations accurately

● Typed real-time, verbatim captions, ensuring clarity and precision

● Maintained confidentiality and privacy standards for caller information

● Verified and corrected captions to ensure accuracy and quality

● Communicated effectively with callers with diverse speech patterns and accents

● Troubleshot technical issues with captioning equipment and software

● Provided professional, empathetic assistance to callers

● Participated in training to improve captioning accuracy and efficiency

● Delivered exceptional customer service for a positive caller experience CUSTOMER SERVICE EXECUTIVE, BOOKING.COM

Orlando, FL April 2013 - September 2016

● Assisted customers via phone, email, and chat with bookings, accommodations, and travel inquiries

● Addressed concerns, handled cancellations, modifications, and refunds per company policies

● Collaborated with departments to resolve complex issues and enhance customer experience

● Troubleshot technical issues and provided recommendations for additional services

● Maintained professionalism and empathy, adhering to company policies and procedures

SUPERVISOR, DD'S DISCOUNT CLOTHING STORE

Orlando, FL February 2011 - April 2013

● Managed daily store operations, including cash handling, inventory, and opening/closing

● Led and motivated retail team to achieve sales targets and deliver exceptional service

● Conducted staff training on product knowledge, customer service, and company policies

● Implemented visual merchandising to optimize store layout and enhance customer experience

● Analyzed sales metrics to identify improvements and implement corrective actions

● Resolved customer complaints promptly to maintain satisfaction

● Collaborated with management to develop strategies for increasing sales and reducing costs

● Ensured compliance with company policies, procedures, and safety regulations RESOLUTION SPECIALIST, WALGREENS CORPORATE PHARMACY OPERATIONS

Orlando, FL January 2009 - February 2011

● Addressed customer inquiries and complaints promptly, ensuring positive resolutions

● Resolved issues related to prescriptions, billing, insurance, and products per company policies

● Analyzed complex issues to identify root causes and implement corrective actions

● Collaborated with pharmacy, billing, and logistics to improve processes and resolve concerns

● Maintained accurate records of customer interactions and resolutions in the database

● Provided support and guidance to frontline staff on handling inquiries and issues

● Stayed informed on company policies, products, and services to provide accurate support

ASSISTANT MANAGER, THE CARIBBEAN SUPERCENTER

Orlando, FL January 2007 - February 2009

● Assisted in overseeing store operations, including inventory, customer service, and staff supervision

● Trained and supervised associates to ensure compliance with company policies and safety regulations

● Managed inventory and placed orders to maintain stock levels and minimize shortages

● Contributed to sales strategies aimed at increasing revenue and profitability

● Resolved customer complaints and inquiries promptly to ensure satisfaction

● Conducted regular store inspections for cleanliness, organization, and safety compliance

● Prepared reports on sales, inventory, and employee performance

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