Customer Service Administrative Support
Resume:
Vanessa Talley
Lake Elsinore, CA *****
*****.****@*****.***
Professional Summary
Detail oriented customer service professional with administrative experience in management, fraud, and compliance. Strong problem solving and organizational skills. Demonstrates success communicating between departments and with customers while handling confidential information. Effectively works with a team and independently to complete projects.
● Administrative Support
● Strong Organizational Skills
Authorized to work in the US for any employer
Work Experience
Service Advisor/Assistant Manager
Brakes Plus-Colorado-Springs, CO
January 2023 to October 2024
• Guided customers on the importance of repairs and preventive maintenance for their vehicles
• Trained employees in proper techniques and equipment handling
• Maintained inventory
• Maintained and performed minor repairs on equipment including: computers, printers, lifts, and vehicles
• Located and ordered parts as well as equipment
• Scheduled appointments for repairs and services
• Office duties including bookkeeping, payroll and deposits, training new employees in SOP (standard operating procedures), keeping the shop and employees safe while following state and federal guidelines and regulations
• Followed proper procedures when handling hazardous materials
• Performed de-escalation and conflict resolution in person as well as over the phone and via email Sales and Office Manager
Denver 24/7 Limo-Aurora-CO
June 2021 to August 2022
Managed sales for services rendered
Advised on office set up and protocols
Dispatched drivers
Responded to customer queries and requests
Updated filing system
Monitored 6 separate websites
Processed payments
CSA - Customer Service Associate
Anthem Blue Cross BlueShield-Denver, CO
October 2018 to May 2021
Assisted members with how there insurance could better help them Lead training
Manager training
Stand in manager
Resource Manager
Tyco-JCI-Aurora, CO
August 2015 to August 2018
Created and maintained scheduling for over 300 agents Monitored and alerted management to severe weather issues Assisted with payroll
Verizon Wireless Fraud Analyst and Resource Management Verizon-Highlands Ranch, CO
October 2012 to March 2015
Call Center)
● Graduated intensive five week training course covering advanced Fraud prevention and identification techniques in the wireless industry
● Researched and determined the origin of the compromised account and advised the customer regarding safety precautions
● Accessed and utilized various investigation tools to provide a positive outcome and resolution
● Created and maintained schedules for over 100 representatives and 12 supervisors Insurance Agent
American Income Life-Denver, CO
May 2012 to August 2012
Scheduled appointments with customers to evaluate their life insurance goals to determine the best level of coverage
● Conducted in person meetings with clients to obtain sensitive information for qualification and compliance
Kitchen Crew
Buckley Air Force Base Coyote Grill-Aurora, CO
April 2011 to May 2012
Prepared food to customer expectations
Service Writer
Elmendorf Air Force Base Automotive Shop-Aurora, CO December 2008 to January 2011
● Guided customers on repairing and preventive maintenance for their vehicles for military do-it yourself program
● Trained employees in proper techniques and equipment handling
● Maintained inventory
● Maintained and performed minor repairs on equipment including: computers, printers, presses, conveyors, wrappers and labelers
● Scheduled appointments for repairs and services
● Helped with office duties including bookkeeping, payroll and deposits
● Followed proper procedures when handling hazardous materials Education
Bachelors in Health Science
National American University
Present
Skills
• Research
• Bookkeeping
• Accounts Receivable
• Office Management
• Purchasing
• Customer service
• Auto service management
• Accounts Payable
• Payroll
• Kitchen Experience
• Negotiation
• Leadership
• Pricing
• Food Production
• Conflict management
• Sales
• Courier
• Cash handling
• Management
• Budgeting
• Inside sales
• Fraud prevention and detection
• Service writing
• POS
• Food Preparation
• Accounting
Certifications and Licenses
Driver's License
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