Practice Group Operations Director
Resume:
MARIA LIMON
PRACTICE GROUP MANAGER
PROFESSIONAL OVERVIEW
Performance driven and results-oriented professional seeking a full time hybrid or remote position. Possess exceptional communication and leadership skills. Strong ability to solve complex problems. Great team player with a determination to meet and exceed all assigned goals and objectives.
WORK EXPERIENCE
Lifestance Health
Practice Group Manager 2022- Present
Responsible for financial performance management of my assigned practice group, including revenue, center margin and EBITDA targets as established in partnership with Operations Director.
Coordinate and oversee responsibilities to ensure the 5 assigned offices operate efficiently and smoothly in accordance with LifeStance standard operating procedure; escalate and resolve facility issues.
Accountable for monthly performance management and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives for my assigned practice group.
Provide the Operations Director with root causes and action plans for any identified areas of under-performance.
Ensure implementation of all LFST operational and clinical processes and practices in my assigned offices to drive service excellence and meet performance goals.
Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services.
Partner with Operations Director to manage local referral source relationships and promote LFST in local geographies to increase patient access to care.
Work with Operations, Clinical and Medical Directors to accurately assess available patient capacity and clinician utilization.
Build a high performing team through selection, training, and performance management of office team members; be a positive culture carrier for their assigned offices and ensure all training needs of office teams are being met.
Partner with the Clinical Leadership Team, Regional Medical Director, APRN Director, and Clinical Director to ensure mental health service delivery according to LFST expectations, policies, and procedures.
Support in-office clinician engagement activities to promote LFST culture and improve clinician satisfaction and connection.
Work to support the onboarding and training of new clinician hires (particularly on office administrative processes and center specific operations); reach out to new clinician hires and assist and ensure that onboarding tasks are completed for smooth introduction.
Clinician Issue-Resolution & retention communicates weekly with Operational and Clinical Directors to flag issues related to clinician dissatisfaction.
Touch base regularly with strong performers to solicit feedback, mentor, engage (e.g., educate on career progression paths).
Kindbody Fertility
Revenue Cycle Manager 2018- 2022
Responsible for department objectives, managing a team, planning, and evaluating department activities.
Review cases and confirm accuracy.
Conduct educational meetings with the team.
Assist the team in resolving issues.
Documenting and analyzing team metrics.
Assist with new employee onboarding and training programs.
Organizing and delegating assignments to team members
Maintaining daily time records.
Assist with establishing team KPI’s.
Monitoring team tasks and compliance.
Illinois Gastroenterology Group
Insurance Verification Lead 2012- 2018
Train and supervise the insurance department.
Obtain insurance authorizations for outpatient procedures.
Perform insurance investigations.
Inform patients and doctors informed on authorizations status.
Maintain relations with insurers and insurance companies to ensure authorization is approved.
Ensure reimbursement claims are processed.
Run eligibility checks.
Discuss benefits with patients.
EDUCATION
Bachelor’s Degree
Business Administration
DePaul University
Associate’s degree
Business Administration
Harper College
Certification in Human Resources
Harper College
SKILLS
Coding
Bilingual
Management Background
Microsoft Office
Spreadsheets
ACHIEVEMENTS
Award/Achievement
Phi Beta Kappa
President’s List
Dean’s List
4.0 GPA
*****.***********@*****.***
Streamwood, IL
CONTACT
Contact this candidate