Customer Service Representative

Lisbeth McNabb

713-***-**** • *******.******@*****.*** • Orlando, FL 32827

At Hapag Lloyd Global Services, I excelled as a Documentation Coordinator, mastering document control and enhancing customer service through effective problem-solving. My proactive approach in aligning practices with policies significantly improved audit readiness and stakeholder communication, showcasing my attention to detail and teamwork skills. Organized Documentation Coordinator known for high productivity and efficient task completion. Specialize in document management systems, regulatory compliance, and process improvement strategies. Excel with strong communication skills, adaptability, and problem- solving abilities to manage documentation needs effectively. Summary

Skills • Customer service

• Troubleshooting issues

• Attention to detail

• Communication skills

• File organization

• Document review

• Problem solving

• Document control

• Ethics and integrity

• Organizational skills

• Task prioritization

• Archiving skills

• Teamwork and collaboration

08/1999 - 07/2017

Documentation Coordinator, Hapag Lloyd Global Services, Kennesaw, GA Experience

Build strong relationship with stakeholders through effective communication, leading to increased trust and collaboration.

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Resolved customer complaints with empathy,resulting in increased loyalty and repeat business.

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Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.

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• Attends to mail/phone enquiries from customers and address customer problems. Prepares and delivers documents to customers and government/customs agencies regarding overseas export shipments.

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Deals directly with customers regarding bills of lading discrepancies, container information or routing of cargo.

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Administered document access and revision rights to personnel to maintain documentation integrity.

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• Maintained records of all documents produced or modified by the organization.

• Reconciled discrepancies between hard copy files and electronic records.

• Worked effectively in team environments to make the workplace more productive. 07/1973

High School Diploma

Leonardo Infantes, Caracas, Venezuela

Education And

Training

Activities And

Honors

• I enjoy practicing Yoga, Thai Chi and specially practicing Meditation.

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