General Manager Hotel

Ayman Moursy

Cell: +2-010********

Email: ************@*****.***

Career Objective:

Seeking job for the post of Area General Manager/General Manager in reputed Company in order to use all my skills and experience towards the growth of the hotel business.

Work Experience:

Role: General Manager

Company Name: Sentido Caribbean World Resort Soma bay from Year: 24.05.2024 till Jan 2025

Role: General Manager

Company Name: Seti Abu Simbel Hotel Lake Resort

Year: May 2023 till 22 May 2024

Role:

Customer Service

Support/TripAdvisor/Booking.com/Viator

Company Name: Concentrix

Year: 2021 April till April 2023

Role: General Manager

Company Name: Paradise Aquapark Resort Hurghada

Year: 2020 Jan – 2021

Role: General Manager

Work Experience:

Role: General Manager

Company Name:

Pre-Opening-NAS HOSPITALITY- SARAY MUSHEIREB

HOTEL & SUITES

Year: Jan 2012 - August 2019

Duties:

Managing the SARAY MUSHEIREB HOTEL & SUITES -Doha - Hotel and Spa, include 216 rooms, 4 F&B outlets, in the near of the Aspire Sport Zone – international airport of Doha.

Responsibilities include The Sales & Marketing of the property, training for the Hotel Staff associates, planning and procurement for all OS&E according to budget,

development of brand identity, marketing and PR activities, online marketing, tour operators, sales & Marketing, action plan and pricing strategy, website design, outlet concepts. PMS, POS, GDS, Back Office, Payroll implementation. Managing All aspects of hotel operations, product services, development, and brand standards.

Responsibilities:

Monitoring the civil work, interior work… the final • coordination between the project/construction team on site and our interior designers.

Arranging all document-paperwork -certificate belongs • to government, certificate belongs to safety.

Recruitment and training for a team of 60 associates, • Planning and procurement for all OS&E according to • budget, development of brand identity.

Sales & Marketing and PR activities, online marketing, • tour operators, sales action plan and pricing strategy, website design, outlet concepts. PMS, POS, GDS, Back Office, Payroll implementation. Managing All aspects of hotel operations, product services, development, and brand.

Work Experience:

Role: General Manager

Hotel Name: Grand Sharm Resort-Hadaba

Year: March 2009 - Jun 2011

Duties:

Hold full P&L responsibility as General Manager. In Oversee scheduling, hiring. And training operations

Supervise management of housekeeping, front office, Reservations, Sales/Marketing, banquets, security, and building/grounds maintenance at all locations, staff accountability for 162 employees

-Strengthened quality performance levels across the properties, resulting in 10% status with in company and overall performance score increase of 91% surpassing company average of 55%

-Initiated, developed, and cultivated strategic business partnership with Gold’s Gym in order to meet

Customer expectations, provide value-added benefits, and increase overall profits.

-Earned recognition of senior management on consistent basis for excellent performance

-Conceptualized and implemented Disaster help program for individuals and families in need of immediate disaster relief assistance.

Work Experience:

Role: Hotel Manager then GM- Pre-opening

Hotel Name: Park Hotels in west Germany (NRW)

Year: Jan 2002 - Jan 2009

Duties:

Main duties: Promoting and marketing the hotels •

Overseeing the hotel’s daily operations- •

Recruiting, training and monitoring hotel employees • Liaising with suppliers and contractors •

Planning the employee work Schedules •

Preparation of financial reports •

Work Experience:

Role: F & B Manager Savoy Hotel Frankfurt (Germany) Hotel Name: Savoy Hotel Frankfurt (Germany)

Year: Feb 2001 - Jan 2002

Responsible for planning menu, promotions and events and • parties.

Tracking programs for A&G, A&P and sales for outlets are • created.

Take all the responsibility of entire operations of catering • managers and food and beverage department.

Price out of all menus for catering, room service and • restaurant.

Responsible for writing programs to territory that help to know • about the cost of food on daily basis or on a weekly basis. Responsible for bringing food cost and wage budgets under • budget.

Responsible for cost controlling for entire food and beverage • department.

Take responsibility of the entire operations of the food and • beverage department.

Responsible for accounting and coding of all purchases for • food and beverage operations.

Calculate payroll and sales on weekly basis. •

Responsible for cost control for food and beverage • department.

Responsible for other duties as assigned •

Managing staff & motivating and training the F&B staff • Work Experience:

Role: Food & Beverages Assistant Manager

Hotel Name: Amber President Bonn Germany

Year: Jun 2000 - Feb 2001

Work Experience:

Role:

Restaurants Manager –Holliday Inn Frankfurt

Germany

Hotel Name: Holliday Inn Frankfurt (Germany)

Year: Dec 1999 - May 2000

Work Experience:

Role: Room Service Manager

Hotel Name: Swiss hotel Neuss Germany

Year: Aug 1998 - Dec 1999

Work Experience:

Role: Chef de rang

Hotel Name: Crowne Plazza Köln Germany

Year: Jan 1990 - Jan 1998

Educational

Qualification:

2002-2006

Bachelor Degree in Business Administration

Management

1987-1989 Hotel Management Diploma-Helwan University - Cairo 1984-1986 Secondary School

1981-1983 Grammar School

Further Education,

Courses:

20-04-2000 Euro Training Queens Group Germany

10-04-2000 Leaders Ship Training (Queen Group Germany) 01-05-1989 3 Month Kitchen Training (Seder Beach inn Sinai) Awards / Achievements:

05-10-1999

Managing at Swiss Hotel (Swiss Hotel

Düsseldorf/Neuss)

03-09-2013 Time Management-Cambridge Doha Academy

14-10-2013 Training of Trainers-Cambridge Doha Academy 01-10-2000

Thanks letter-Thanks event from the German

barkeeper association

Computer skills:

PMS Software’s Fidelio-Opera, IDS Next, eZee Front Office POS Software’s Micros, eZee Burrp, Go Frugal

Microsoft Suit Word, Excel, Access & Power Point

Language Skills ASP, SQL.

Languages:

German [Mother Tongue] Fluent

Arabic [Mother Tongue] Fluent

English Fluent

Personal Information:

Children 02

Size 185 cm-80 kg

Date & place of birth 07 Feb 1970

Nationality German

Marital status Married

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