Customer Service Representative
Resume:
Sherry Henderson
Gulfport, MS *****
*******************@*****.***
Customer service representative, who is able to maintain a high level of professionalism and patience. Whose has the efficiency to minimize customer dissatisfaction and increase customer loyalty. Work Experience
Office Assistant
Stanley Steemer/Thomason Group III-Gulfport, MS
November 2021 to Present
*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
* Keep records of customer interactions, process customer accounts and file documents. *Follow communication procedures, guidelines and policies.
*Take the extra mile to engage customers.
*Make product recommendations or services to customers based on their needs and preferences. Front Desk Night Auditor
Hampton Inn and Suites-Gulfport MS
September 2017 to December 2021
Responsibilities :
*Nightly revenue reconciliation of room revenue and all other revenue sources.
*Addressed all guest concerns and delegate to staff as necessary.
*Prepared and sent out direct bill packets for hotel credit clients
*Ensured an adequate quantity of breakfast was prepared by food staff.
*Reconcile hotel bank deposits to what was recorded in the property management system. Guest Room Attendant
Hampton Inn and Suites-Gulfport MS
May 2017 to September 2017
Responsibilities:
*Clean guest’s rooms, such as making beds, dusting, and cleaning the bathroom.
*Provide guests with their request.
*Keep the housekeeping cart clean and organized.
*Report any maintenance issue to the housekeeping office. Education
Call Center Representative Apac Customer Service - Waterloo, IA October 2006 to October 2006
Hawkeye Community College - Waterloo, IA
August 2006 to August 2006
Hawkeye Community College - Waterloo, IA
June 2002 to June 2002
Skills
• High customer service standards.
• Telecommunications knowledge.
• Skilled training in Microsoft office, Excel and Word.
• Time management Self-directed.
• Dedicated team player.
• Training in clerical in an office setting.
• Compassion and a strong desire to serve the underserved.
• Strong interpersonal and communication skills.
• Ability to walk and stand for extended periods of time.
• Administrative Experience
• Computer skills (10+ years)
• Cash handling (10+ years)
• Cash management
• Customer service
• Hotel experience
• Night audit
• Communication skills
• Property management
• Microsoft Office
• English
• Phone etiquette
• Organizational skills
• Microsoft Word
• Microsoft Outlook
• Office experience
• Clerical experience
• Multi-line phone systems
• Time management
• Supervising experience
• Data entry
• Word processing
• Filing
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