HR Leader

Christopher B. Britt

** ******** ***, ***** ****, PA 16428

*******@*****.*** 814-***-****

Objective:

Obtain an HR leadership role to leverage my experiences in talent management, communications, labor relations, learning & development, HRIS, & instructional design to contribute to my company’s success. Career Experience:

2/22 to 2/25: Caplugs, Erie, PA

HR Manager: Manage and coordinate all day-to-day and forward-looking HR activities related to policies, recruiting, compensation, benefits, employee relations, and employee engagement activities for the entire union and non-union population. Development & administration of new hire orientation program, employee benefit plans, leaves of absence, workers’ compensation/disability claims, education reimbursement, OSHA reporting, and training/development programs. Hands on leader for employee relations matters, disciplinary actions, employee engagement, and talent management activities. 3/13 to 4/22: CBM Productions (sole proprietor/contractor), Erie, PA Recruiting/Training: Recruiting & Onboarding for food production facility. Certified K-12 substitute teacher for a variety of public schools in northwest Pennsylvania. Product Management: Marketing, sales, installation, maintenance, and end-user training/support for VoIP Communication Systems (Allworx, ShoreTel, Avaya). Distributor/vendor sales and support. MS Office/Small Business Networking: One-on-one user support and application development for many of the current MS Office applications, as well as CAT5/6 network installation and repair. 12/19 to 1/21: Ajilon, Erie, PA

HR Generalist: Administered and supported a variety of HR policies, procedures, and initiatives for both bargaining and non-bargaining employees. Maintained a strong attention to reporting detail, tracking, and follow-up to ensure excellent customer service with a high degree of confidentiality on various employee relations matters, disciplinary actions, employee engagement, and talent management activities. Supported medical case management and safety-focused compliance efforts companywide. 9/02 to 3/13: Erie Insurance Group, Erie, PA

HRIS Analyst: Reporting and analysis of sensitive employee/agent benefits data from multiple databases and vendor supplied software packages. Lead Analyst for annual open enrollment with all three health vendors. Lead Project Manager for hundreds of online surveys. Regular training program and health incentive program reporting to maximize wellness programs and increase participation. e Learning Specialist: Introduced SkillSoft online learning companywide; implemented the “Take 5” incentive/rewards program to track usage & performance. Created value/benefit comparison reports. Instructional Designer, Corporate Learning: Designed and assisted in reporting on multiple training programs, some with new approaches, i.e., a Material Damage DVD, a reunderwriting program, EFL Annuities, and Colossus online training programs. Tracking & reporting of business impact. 5/93 to 11/01: Fairpoint Communications, Westfield, NY & Erie, PA & Albany, NY Data Sales Trainer/Recruiter, Product Development & Sales Engineer: Sales/support of local and long-distance voice and data services nationwide from Maine to Washington. Product Development for design and deployment of new voice/data services and corresponding training/support. Recruiting and training of Sales Engineers nationwide for strategic large customer sales (telephony systems as well as CO-based solutions). Technical support/consulting for integrating emerging voice & data technologies. Internet Sales Specialist/Business Sales: Managed startup and regional business development for new Internet Service Provider Division including sales, marketing, promotions, customer service, technical support, and network management. Sales of standard and new telephony products and services including phone systems, long distance, cellular, data circuits and internet access. Installation & Repair Dispatcher: Handled trouble calls, dispatched repair staff, scheduled service orders, and reported activity to New York State as mandated. Assisted with system installation/setups. Significant Software Experience:

HRMS – ADP, UKG, Workday, Oracle, SAP

Microsoft Office Suite – Excel, Word, Access, PowerPoint, Notes Other Experience:

CB Music and Multimedia Productions – Owner/Operator (dba) 1992-2018 Juvenile Diabetes Research Foundation of NWPA – Board member, event coordinator North East PTA – Annual variety show director/producer for multimedia production fundraisers WQLN PBS TV, Erie PA – Annual live auction multimedia production volunteer Education:

Penn State Erie, The Behrend College, Erie, PA

B.S. in Business Human Resources with a Minor in Communications References:

Furnished upon request.