Customer Service Data Entry

Eliza Jacobs

McDonough, GA ***** 347-***-**** ************@***.***

PROFESSIONAL PROFILE

Customer service oriented professional with retail experience. Able to grasp key accounting functions and healthcare business operations. Able to perform a variety of general accounting support tasks, and compile, prepare, and verify data to maintain accounting records.

High Academic Honors Recognition / Dean's List / Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Strong time management skills with ability to establish priorities to meet timelines.

Attention to detail needed to maintain high levels of accuracy.

Effective problem solver, able to assess situations and identify solutions.

Accounting Software – QuickBooks.

Microsoft Office Applications – Word, Excel, Outlook, Teams, and PowerPoint.

KEY QUALIFICATIONS

Government / Third Party Payers Medicare / Medicaid Introduction to ICD-10 CPT HCPCS Data Entry

Accounts Receivable (A/R) Accounts Payable (A/P) Payment Posting Claims Processing Revenue Cycle

Medical Billing Reimbursement Cycle Balance Sheets Medical Records Management

Financial Statements / Reporting HIPAA Compliance Interpersonal Communications

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Accounting, 2024

PROFESSIONAL EXPERIENCE

DHL Supply Chain – Lithia Springs, GA 03/2020 – Present

Tasker

Generate and utilize system reports and audit sheets to evaluate the shift progress.

Oversee exchange of parcel shipments from shipping dock to carrier’s truck.

Plan, allocate, pick, manifest, and close daily waves of orders.

Resolve data transmission failures/errors with customer’s IT and procurement teams.

Work closely with operations to identify and eliminate overages, shorts and damages causing inventory issues.

JC Penny Warehouse – Forest Park, GA 01/2017 – 03/2020

Shipping / Receiving

Prepared items for shipment, packaged and weighed items, and printed shipping labels and postage.

Verified and recorded incoming and outgoing shipments and maintained accurate logs.

Kept work area clean and organized and maintained inventory.

Followed safe work practices and procedures and reported unsafe conditions to management.

Marshalls – McDonough, GA 11/2014 – 01/2017

Cashier / Customer Service – Retail

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.

Worked as part of a team and interacted with diverse customers and staff members.

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