Quality Control Warehouse Operations

CB

CLARISSA BUENROSTRO

**************@*****.*** 470-***-**** Douglasville, GA 30133 WWW: Bold Profile Proven leader and skilled warehouse operator, adept in material handling and order fulfillment, honed at Amazon Fulfillment Center. Excelled in team building, training, and relationship management, ensuring seamless warehouse operations and quality control. Achieved significant improvements in order processing efficiency and employee onboarding effectiveness.

Team Building/Leadership

Training

Relationship Management

Warehouse Operations

Material Handling

Quality Control

Loading and unloading

Order Fulfillment

Order picking and processing

Problem-Solving

Pallet Jacks

Self-Motivated and Disciplined

Amazon Fulfillment Center Joliet, IL

Warehouse Worker

10/2019 - 10/2024

A) Picker

Picked items for customer orders according to order slips or verbal instructions.

Operated hand-held scanners to track product movement within the warehouse environment.

B) Stocking

Restocked shelves with inventory as needed to maintain proper product levels.

Performed quality checks on all incoming products to ensure they met company standards.

C) Rebin

dispersed and verified that orders with multiple product met the customers requirements

ensured that the order was put on the right path for the correct packers D) Outbound Dock

Ensure all packages were properly sorted to the correct containers for ground or international transportations and correct local sort location for delivery

Counted number of boxes or units in loading docks to confirm proper completion of work orders.

Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

Placed bracing, straps and other protective devices onto items in transit to prevent damage.

backup Lead PA

Summary

Skills

Experience

a) coordinated the proper team for the daily work according to the expected volume

backup Shipping Clerk

a) coordinated all shipment for the trailers to be loaded and sent to their assigned location

E) Ambassador

Conducted onboarding sessions to orientate new staff members about company policies and procedures.

Provided feedback on employee performance based on observed results during training sessions.

Adapted teaching methods according to the needs of individual learners or groups.

Maintained up-to-date records of trainee progress and provided regular updates to management team.

Provided constructive feedback and positive reinforcement to keep trainees motivated.

Richardson RFPD Batavia, IL

Customer Service Representative

02/2010 - 07/2016

A) Customer Service

Provided assistance to both the company and customer on information regarding their order from the of sales entry to completed delivery a. Order maintenance

b. Vendor delays

c. Warehouse discrepancy/updates

Handled Customer and stock returns

a. Issued return authorization numbers

b. Expedited with vendors to ensue issues were resolved quickly c. Processed credits as needed

B) Quality Control

Warehouse point of contact for orders/customers that required special QA check

Handler of company's/customer's legal documents

Facilitator of internal website that required QA approval Customer's point of contact of failure/corrective action reports or both the warehouse and vendors

C) Trade Compliance Assistance

Facilitator of all ECCN/EAR/ITAR documents

Gate keeper of all orders that required government approval D) Transportaion Assistance

Develop a close relationship with carriers (UPS/FEDEX/DHL/USPS/etc.) a) Ensured all urgent deliveries were delivered as promised b)Ensured lost packages are located and delivered as well as transportation cost were reversed to company/customer.

c)Handled all insurance claims with the carrier if package is lost Provided transportation quotes

Provided domestic/international best method of shipment E) Administrative Assistance

Programming

Instructor

Produced and updated training documents

Front desk assistance

Education and Training

Aurora East High Aurora, IL

High School Diploma

12/1998

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