Customer service Representative

Usoro, Esther Emmanuel

Okota, Lagos

Phone: 091********

Email: **************@*****.***

Personnel Summary:

A resourceful and detail-oriented graduate with a proven track record of providing exceptional organizational support and handling complex scheduling within educational settings. Aiming to leverage my communication, time management, and problem-solving skills as a personal assistant to enhance executive productivity and streamline operations.

Education:

Bachelor of Science in Zoology

Akwa Ibom State University, (APRIL 2016-NOV. 2022)

Professional Certifications:

1.Alison certificate for Digital Marketing

2.Alison Certificate for customer care Representative

3.Tyson 4D Certificate For Copywriting

Professional Experience:

SALES EXECUTIVE at CHOCO CROCHETS

1. Managed key accounts, increased yarn sales by 20% in a year.

2. Consistently achieved monthly sales targets, recognized as top performer.

3. Was also able to get the brand across all social media platforms with the use of ads.

4. Managed weigh bill for both international and national clients.

5. As a Freelance Crochet Artist I Created custom crochet pieces for clients, including blankets, scarves, and clothing.

6. Managed and operated my own crochet business, selling handmade crochet items online and at local markets.

7. Collaborations with Local Designers: Worked with local fashion designers to create unique crochet pieces for their collections.

HEAD OF CUSTOMER EXPERIENCE/FINANCIAL SECRETARY

@FONZZY’S FASHION ACADEMY, IKOT EKPENE,AKWA IBOM STATE. (JANUARY,2022-MARCH, 2023)

RESPONSIBILITIES:

1. Assisted with delivery planning and coordination

2. Managed academy supplies and inventory

3. Coordinated meetings between the Hr and clients.

4. Handled expense reports and budget tracking

5. Did market survey and give reports.

6. Always kept records of money paid by customers and issued them receipt

7. Kept stock of everything in the Fashion house and gave a monthly report of them

8. Punctual to work every day and prudent with financial records.

9. Facilitated coordination and planning for deliveries, improving logistical efficiency

10. Oversaw management of academy supplies and inventory to ensure resource availability

11. Coordinated and scheduled meetings between HR and clients, enhancing business relations

12. Managed financial tasks including expense reporting and budget tracking

13. Conducted market surveys and synthesized data into actionable reports for decision making.

CIVIC EDUCATION TEACHER

@ARAGBA SECONDARY SCHOOL, UGHELLI, DELTA STATE(APRIL, 2023- APRIL, 2024)

RESPONSIBILITIES:

1. Managed executive's calendar and scheduled meetings.

2. Arranged school calendar and prepared itineraries.

3. Prepared and edited correspondence, reports, and presentations.

4. Handled incoming calls and emails.

5. Subjects under my purview: Science, English, Social Studies and Civic Education.

6. Managed scheduling for executive-level staff including calendar management and meeting organization.

7. Developed and maintained school calendar, ensuring smooth operations and event planning.

8. Created and refined various documents, including reports and presentations, to assist in school communications.

9. Fielded and prioritized incoming calls and emails, executing appropriate follow-up actions.

PROPERTY CONSULTANT

@AFFABLE HOMES LIMITED. ASABA, DELTA STATE. (APRIL 2024-AUGUST 2024)

RESPONSIBILITIES:

1. Conduct Market Analysis

- Perform comparative market analysis to estimate property values.

- Monitor competitor activities and pricing strategies.

2. Develop Marketing Materials

- Create engaging property listings with detailed descriptions, high-quality photos, and virtual tours.

- Design and distribute brochures, fliers, and email newsletters.

3. Digital Marketing

- Create compelling content to drive engagement.

- Optimize property listings on real estate websites and search engines.

4. Client Relationship Management

- Build and maintain strong relationships with clients, providing exceptional customer service.

- Address client inquiries and concerns promptly and effectively.

5. Administrative Tasks

- Prepare and review contracts, agreements, and other legal documents.

- Keep accurate records of transactions, client interactions, and marketing activities.

6. Training and Development

- Stay informed about industry best practices and attend relevant courses or workshops.

- Mentor junior consultants or interns, sharing knowledge and experience.

7. Performance Tracking

- Monitor and analyze the effectiveness of marketing campaigns.

- Provide regular reports on sales performance, market trends, and client feedback.

CUSTOMER CARE REPRESENTATIVE (PROMOTION)

@AFFABLE HOMES LIMITED;ASABA, DELTA STATE. (AUGUST 2024-JAN. 2025)

RESPONSIBILITIES:

1.Customer Inquiries:

Addressing customer inquiries via phone, email, or chat in a timely and professional manner. And provided accurate information about products, services, and company policies to assist customers effectively.

2.Issue Resolution:

Resolving customer issues and complaints efficiently. This involves listening to customer concerns, empathizing with their situation, and finding solutions to ensure customer satisfaction.

3.Customer Support:

Providing support to customers throughout their interaction with the company. This involved guiding customers through processes, troubleshooting technical issues, or assisting with property-related inquiries.

4.Product Knowledge:

Developing a deep understanding of the products/services offered by the company to effectively assist customers. And also, explaining property features, benefits, and usage to customers.

5.Communication:

Maintaining clear and professional communication with customers to ensure a positive experience. Because strong communication skills are essential for conveying information effectively and building rapport with customers.

6.Documentation:

Accurately documenting customer interactions, issues, and resolutions in the company's database or CRM system. This helped track customer’s history and ensures continuity of service across different touch-points.

7.Team Collaboration:

Collaborating with other team members, such as sales, technical support, or management, to address complex customer issues or improve overall customer experience. Working together as a team can lead to more effective solutions for customers.

8.Feedback Collection:

Gathering feedback from customers about their experience with the company's products or services. This feedback can be valuable for identifying areas of improvement and enhancing the overall customer experience.

Skillset:

1. Strong negotiation skills, excellent communication, and a deep understanding of the sales process.

2. Exceptional organizational and time management.

3. Strong verbal and written communication abilities.

4. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

5. Keen attention to detail with problem-solving capabilities.

6. Discreet handling of confidential information.

7. Patient and level headed.

References:

Immediately available upon request.

Contact this candidate