Business Development Property Management

Gwen Sak *********@*****.***

St. Louis, MO, 262-***-****

https://www.linkedin.com/in/gwen-sak-69a72a297/

Results-driven business professional with a strong background in customer relationship management, office management, business development, and operational efficiency. Adept at fostering cross-functional collaboration, optimizing processes, and identifying growth opportunities to enhance organizational success. Proven ability to drive customer satisfaction, increase retention, and implement strategic solutions that improve business performance. Experienced in sales, property management, and education, demonstrating adaptability and leadership in diverse industries. Seeking a role in business or account management where exceptional communication, problem-solving, and relationship-building skills can contribute to company growth and customer success.

Areas of Expertise

●Customer Relationship Management (CRM)

●Property Management

●Market Research & Competitive Analysis

●Data Analysis & Reporting

●Lease Document Preparation & Processing

●Financial Transactions & Payment Processing

●Sales & Business Development

●Lead Generation

●Strategic Planning & Execution

●Event Planning & Coordination

●Cross-functional Team Leadership

●Process Optimization & Workflow Management

●Training & Onboarding

●Marketing & Communication Strategies

Microsoft Office Suite & Business Software Proficiency

Career Experience

Harmony Ridge, Cottleville, MO

Assistant Manager April 2020 – Present

●Deliver outstanding customer service to residents, increasing customer satisfaction by 75%, utilizing creative problem-solving and quick decision-making skills to address inquiries and concerns.

●Leading cross-functional team collaboration between accounting, property management, maintenance staff and outside vendors to foster a cohesive work environment.

●Enhance communication channels between management and customers with targeted email and texting campaigns, ensuring transparency and increase in customer satisfaction.

●Prepare and process leasing documents for 175-250 potential residents within a 24-hour turnaround time annually.

●Conduct comprehensive market surveys and competitive analysis of industry properties, identify key trends and opportunities, and develop targeted strategies to leverage findings for business growth and competitive advantage.

●Monitor and analyze occupancy trends, renewal rates, and pre-sale activity, providing data-driven insights to guide strategic decision-making and optimize property performance.

●Coordinate and organize multiple resident social events per year to strengthen community engagement and satisfaction. All events were executed within budget.

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Wisconsin Better Business Bureau - Milwaukee, WI March 2012 to April 2020

Business Development Representative

●Drove member expansion by effectively educating potential clients on the value of affiliation with the BBB, contributing to business growth.

●Consistently exceeded monthly cold call quotas by 10% or more, demonstrating strong sales and communication skills.

●Served as the primary point of contact, maintaining consistent and professional telephone communication with clients.

●Successfully transitioned from office-based to remote work with a 100% success rate, ensuring seamless operations.

●Collaborated with the accounting team to resolve declined payment issues, ensuring minimal disruption to company cash flow.

●Managed and organized all sales transaction documents, ensuring accuracy and compliance with company standards.

●Played an integral role in coordinating corporate events, achieving 100% participation and fostering team engagement.

●Assisted VP with training and onboarding new hires, contributing to a smooth and efficient training process.

Germantown School District - Germantown, WI September 2007 to February 2012

Elementary and High School Educator

●Managed classroom environments, providing support to teachers and principals by performing additional duties as required to ensure smooth daily operations.

●Submitted detailed reports and documentation on special needs students, ensuring accurate records and compliance with educational standards.

●Collaborated with fellow educators to deliver tailored special education services, fostering inclusive learning environments for students with diverse needs.

●Utilized strong communication skills to present learning options and strategies that align with individual student needs and preferences.

●Implemented developmental programs to create customized learning plans, promoting the academic and personal growth of students with unique needs.

Additional Titles Held:

Executive Administrative Assistant to the President, Convenience Food Store Chain, Sumter, SC

Top Producer/Direct Sales Owner, Pampered Chef, St. Louis, MO

Education

Teaching Certification in Home Economics

East Carolina University - Greenville, NC

Bachelor of Science

Meredith College - Raleigh, NC

Marketing, BS

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