Wells Fargo Project Management

PROFESSIONAL SUMMARY:

A Results-oriented, versatile professional overseeing the development and tactical execution of projects that support overall organizational strategies. Extensive experience in managing mid-to-large-scale infrastructure and software development projects, as highlighted by my roles in Ameriprise Financial, Wells Fargo, Express Scripts, and ManpowerGroup, directly aligns with the job's primary focus on delivering new software and application environments. Proficiency in Agile and Waterfall methodologies, is evident from the implementation of various projects, matches the job description's requirement for optimizing PM methodology within an Agile environment. Leadership skills and experience in driving projects to completion, as demonstrated in the successful oversight of numerous high-value projects, fulfil the role's demand for strong leadership and project management capabilities. Uses the PMBOK/PMI principles, coupled with a PMP certification, positions me as a knowledgeable and certified professional suitable for the Senior Project Manager role.

Years of experience in business and technical project management involving both architecture and distributed systems and finance management. Ability to work independently with minimal direction in a matrix managed organization. Excellent organizational skills along with strong effective meeting management skills.

Mastery of all phases of project life cycle, including analysis, requirements gathering, definition of scope, cost estimation, team recruitment/selection, vendor selection, design, development, risk& issue management, budget management, resource management, all testing and quality assurance, implementation and ongoing support.

Drive, resourcefulness and ability to thrive in challenging environments resulting from concurrent involvement in multiple mission-critical, time-sensitive projects.

Approach to leadership that facilitates open communication and collaboration across cross-functional teams, diverse teams and works effectively with all levels of management. Communication with weekly team meetings and meeting minutes. Developed strong partner relationships and built strong cohesive project teams.

Decisiveness and sound judgement in formulating complex business decisions, ability to appropriately analyze risk, experience in risk avoidance/remediation efforts and reduce risk and increase regulatory compliance.

Worked with Waterfall method and Agile flexibly completing one requirement, design and built while other requirements were being further clarified.

EDUCATION:

PMP-2003-2019

MBA-Business Management-University of St Thomas

BS-Mankato State University

CERTIFICATIONS:

PMP® / PMI Certification

MBA

LOMA 1 & 2

Six Sigma Green Belt

CMMI-3 day Introductory

Managing Business Requirements

Sox SDLC Training

Compliance Training

PROFESSIONAL EXPERIENCE:

Manpower Group World Headquarters, Milwaukee, WI Jan 22-Dec 23

Project Manager-Remote

ITSM ServiceNow-8/22-12/23

Onboarded the following modules: Service Request, Incident, Change, Problem, and Knowledge Management which includes base reporting and dashboards for the Admin Portal and Self-Service Portal along with chat support. Installed the Insight tool for Asset Management. Completed Requirements for the FCC Experis ITSM module to connect to CSM ServiceNow module and the Role Back Asset Control for the Manager approval process. All areas of the company will have been removed from the SysAid tool except for Public Sector.

CSM ServiceNow-CSM ServiceNow-1/22-8/22

The Manpower Associate Care Center and Experis Care Center Team transitioned from SysAid to the ServiceNow Platform where all the associate and consultants use the self-service capabilities, which include the ease of use for ticket/case management for current status, review the ticket/case history, while providing them with an enhanced technology experience by way of chat with support and providing up to the minute communication on status of cases.

Occupancy Management Software-iOffice-1/22-7/22

Implement new Occupancy Management software for ManpowerGroup HQ to efficiently capture occupancy & utilization metrics to enable data-driven decisions. IT scope includes Single Sign On, HQ employees data synchronization and Outlook calendar Integration for room booking. The integration of iOffice helped in providing better office room occupancy/utilization.

Work Environment Survey (WES)-4/22-7/22

Work Environment Survey is used by Manpower Group to understand and assess the working conditions in a client site. All the clients of Manpower Group take the survey every year.

To enable the survey a WES app was created based on PowerApps platform and all the survey results are stored in a SharePoint location. The survey was completed for US users and this project enabled the users in Canada to take the annual survey in French.

Auto Register Associates from CDS to powerYOU-4/22-8/22

At Manpower Group, Manpower brand uses MyPath program to guide associates through their career journey insuring they remain valuable, relevant, and employable as market conditions change and the demand for new skills increase. powerYOU is a learning platform where associates take online courses to strengthen their existing skills or learn new ones.

To address the business requirements, the project auto registered the associates to powerYOU from CDS (data warehouse) for those who had satisfied the eligibility criteria defined by the business.

Add Medals and Bullhorn data for Experis into CDS-4/22-8/22

At Manpower Group, the brand uses the MyPath program to guide associates through their career journeys by ensuring they remain valuable, relevant, and employable as market conditions change and the demands for new skills increases. MyPath is a set of career resources that enable associates to better match their skills and personality to the jobs and industries right for them and take free, online courses to strengthen their existing skills or learn new ones. The MyPath resources are structured around four pillars i.e., Experience, Education, Guidance and Coaching, each of which create associate loyalty by supporting their long-term employability.

To address the above business requirement, data of candidate from Bullhorn (data mirror database and candidate data medals application system) was integrated into the consolidated datastore (CDS).

Ettain users from Jive and WebEx to Teams Communications-7/22-9/22

With adding the new Company Ettain to Manpower Group, this project moved all Ettain users from Go to Connect (Jive) and WebEx to Microsoft Teams. The project migrated all conference rooms, fax, and eFax to Microsoft Teams, increase the Microsoft Team licenses, and ported all the numbers.

Episcopal Church of St. John the Baptist. Portland, OR Aug 19-Dec 20

St Nicholas Christmas Market

Project Coordinator

Dollars and Team Size: $2312 (2020) with 31 crafters and $2077 (2019) and 21 crafters.

Used the Greater Giving Software to conduct the Christmas Market so church parishes could view and purchase crafted items. I was responsible for identifying and getting the church crafters, from August to December and led weekly meeting to communicate process with the Church Knitting Group (Sponsor) and project team with Zoom meetings. Organized the drop off of crafter items in the Church turning Circle for three days, processed orders in two days and placed in purchase bags for pickup a week later in the Church turning circle. I communicated to the crafter vendors with weekly update notes from September through December. Sent out “Thank You” note and prepared tax forms for crafter vendors. I maintained the Greater Giving site for our church with photos and descriptions and reports.

Wells Fargo, Minneapolis, MN Jan 11-Jul 18

Project Manager-Remote

IES IAM Enterprise Solution-Tech and Data -Jul 16-Jul 18

The Tech and Data team on boarded applications to IES ((IAM (Identity & Access Management) Enterprise Solution). This tool provides a standard, repeatable framework leveraged by the lines of business to effectively and efficiently manage, control, and report user access for authorization and authentication. This project is to move applications that presently use ART & ACT to the new Cloud IES tool. If a new app is being assembled, they will also be added to the new Cloud tool. The Agile approach was used with the overlapping implementations each month. Functional process improvement along with training was part of the implementation of each application.

Service Account Repository (SAR) and Windows PTA/Breakglass-Jul 14-Dec 15

SAR-Service Account Repository is Wells Fargo’s inventory of service accounts; providing accountability, visibility, and process management for service accounts by platforms.

The SAR enhancements worked with engineers to provide better visibility to Wells Fargo management for service accounts as well as provide better process management around service accounts. The work involves obtaining missing data on existing service accounts, tracking updates for service accounts and report on service accounts by AU owners and completed three releases.

Breakglass-A web-based application that enables Wells Fargo application support resources privileged access to Windows platform servers on an emergency or temporary basis. Access to the servers is requested by application/servers. Breakglass is designed for emergency temporary access and is driven by problems tickets. PTA allows users to submit access requests designed to handle normal non-emergency production support and driven by change requests.

Express-Scripts, Minneapolis, MN Oct 12-Jul 13

Project Manager

Dept. of Defence Data History Load

Project moved the Department of Defence prescription history from one company platform to another making sure detailed logic (brand IDs, state codes, Date of Birth) was on the new platform. One example was 500,000,000 claims that were moved along with regular day to day activity which included prescriptions servicing and cash to G/L

Wells Fargo, Minneapolis, MN Jan 11-Jul 12

Project Manager

Multiple projects in Lockbox (3 projects) and ACH (7 projects) departments

Ameriprise, Minneapolis, MN Mar 97-Apr 10

Project Manager

Enhanced Portfolio Navigator-Oct 09-Apr 10

I&A (Insurance & Annuity) - enhanced the Portfolio Navigator application by moving $32 B over 4 weekends from the old Portfolio Navigator to the Enhanced Portfolio Navigator. The Portfolio Navigator maintains client’s assets in Conservative, Moderate Conservative, Moderate, Moderate Aggressive, or Aggressive investment vehicles. Wealth Management folks were involved with this project. Action consisted of communicating to clients the movement of funds in January, communicating the “opt out” process in March and moving the dollars in May and June.

Worked with 21 Cross-Commit groups

Program Manager for Security-Business & Technology-Massachusetts Reg-Apr 09-Oct 09

Actuarial Valuation Transformation (AVT) I&A-Sep 07-Apr 09

SOX validation-May 07-Sep 07

Clarity Pre-Migration Non-Day 700-Jan 07-May 07

5 Segment Report-Oct 06-Jan 07

Fixed Second to Die-Jun 06-Oct 06

Surrender Retraction-Aug 05-Aug 06

UL Revamp-May 05-Mar 06

Waiver of Premium & Charitable Giving Benefit-Mar 04-Apr 05

AAO Security-Advisor Expansion Security-Sep 02-Mar 04

Compliance Reports& Tax Law Changes Sep 01-Sep 02

Compliance Suitability PMO Jan 01-Sep 01

ITA Statements Apr 00-Dec 00

GDC NRO, R1, R2, R3 Sep 99-Apr 00

SWAP-Brokerage Mar 99-Sep 99

Relationship Base Pricing Oct 98-Mar 99

Education IRA Mar 97-Oct 98

SKILLS:

Developed an estimating tool and trained all Tech and Bus PM’s and Directors in the Insurance and Annuity group

Developed a capacity planning tool and trained all Tech PM’s and Directors in the Insurance Annuity group

JAD Facilitation

Excellent written, verbal, presentation and meeting facilitation skills.

Communicate well with technical team and the business process teams along with senior leadership

JAD Facilitator

Microsoft Office-Word, Excel, PowerPoint, Visio, and MS Project

Clarity, SharePoint, PMUWS, Vendor Relationship tool, LYNC communicator & Web Ex,

Office Communicator, Outlook, Jira, Confluence, SharePoint and TEAMS.

Facilitate teleconferencing meetings. Manage projects with geographically disperse teams and vendors.

Weekly check-in with each team members to help with problem solving issues and risks.

Coached 10 BPMO and groups to complete project structure, workplans and resources and resource planning.

MAJOR COMPETENCIES:

Project Planning & Development

Risk & Issue Management

Change, Service Request, Incident and Problem Management

Communication, Resource & Vendor, and Knowledge Management

Requirement Prioritization, Tracking, Monitoring & Analysis

Budget Management and Forecasting

Implementation/Deployment

Scope, Cost & Time Management

Project Closure

Capacity Planning and Scheduling

METHODS:

Waterfall

Life Cycle Project Mgmt (SDLC)

PMBOK (Project Management Body of Knowledge)

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