product owner
Resume:
Rupesh Sharma
******.*.******@*****.***
As a dedicated and experienced Project and Product Management Professional with strong analytical, communication, and technical skills, and over 12+ years of leading, managing, and delivering projects, I seek to bring my skills and abilities to add value to your company.
Profile Summary: -
Experienced in authentication solutions, including multi-factor authentication (MFA) and mobile token verification.
Expertise in security frameworks, identity confirmation methodologies, and online banking protection mechanisms
Strong understanding of Business Processes, Scope of the Project, and User and Business Requirements
Successful implementation, transformation and deployment of CRM, web & e-Commerce projects
Superb time management, multitasking, and organizational skills, which are utilized in project meetings, reviews, walkthroughs, and customer interviews
Excellent interpersonal and communication skills, adept at coordinating with various business, technical, vendor and managerial teams at all levels
Experienced in leading and managing teams, ensuring that each individual is eager and able to perform requested duties
Extensive technical knowledge & experience of various software methodologies like RUP, Agile, Scrum, Waterfall, and Incremental
Experienced in all aspects of the project life cycle, from requirements analysis through development and implementation to support and maintenance
Highly experienced and successful in delivering projects on time and within budget
Proficient in developing Project Charters and creating Schedules, Budgets, Status & Progress Reports
Expertise in gathering Business Requirements, JAD sessions, Analyzing and Optimizing Business Processes, converting business requirements into system requirements and creating Functional Specifications Document.
Proficient in creating Use Case Diagrams, Work Flows, Activity Diagrams, and Wire frames.
Strong management and delegation ability in a team building environment
Effective and efficient Project Management skills
Technical Skills
Product Strategy & Roadmap Development, Agile Leadership & Collaboration, Stakeholder Engagement & Communication, API Design, Integration & Documentation.
Authentication Systems: Auth Hub (Authentify), Multi-Factor Authentication (MFA), Mobile Token Verification
Security Technologies: Identity Access Management (IAM), Encryption, Risk-Based Authentication
Programming & Tools: PowerShell, API Integration, ADO, JIRA, Confluence
Database Management: SQL Server, Oracle, MySQL
Methodologies: Agile, Scrum, SDLC
CMS Migration & Management: Adobe Experience Manager (AEM), Content Migration Strategies, Web Content Management
EDI Transactions 270,271,276, 278, 810,820,824, 834, 835, 837, 850, 855,927, 940, 997 Versions (4010, 5010)
Education:
Bachelors in Computer Sc. 2001 Allahabad University
Projects
Sr. Product Owner
Client: Bank of America June 2024 – Present
Spearheaded the implementation of Auth Hub (Authentify) to strengthen online banking security and mitigate identity fraud risks.
Led cross-functional teams in integrating mobile token authentication to ensure seamless and secure user verification.
Enhanced user experience by optimizing authentication workflows and implementing alternative security measures.
Defined and analyzed security metrics to assess authentication success rates and identify improvement opportunities.
Worked closely with cybersecurity teams to maintain compliance with industry security standards and regulations
Involved in the coordination of translating business strategy into work programs and processes.
Creating User stories, Grooming, backlog refinement, sprint planning using Jira.
Documentation any process, KB Articles, RCA for production issues using Confluence.
Role: Sr. Product Owner
Client: Verizon Duration: Apr 2022 – June 2024
Lead and manage all aspects of project life cycle with sponsors and core project teams in successfully deploying custom web applications/websites/enhancements
Create, control and refine project risks, scope, goals, deliverables, quality, schedule, communications, and integration plans
Create and maintain project documentation and artifacts, including project plan, issue and risk management, project schedule, and weekly status reports
Migrated CMS from legacy platforms to Adobe Experience Manager (AEM) to enhance content management and delivery.
Developed migration strategies to ensure seamless transfer of digital assets while maintaining data integrity.
Optimized workflows and templates in AEM to improve efficiency and scalability of content operations.
Ensured alignment with business goals by collaborating with stakeholders to define content structure.
Implemented security best practices in AEM to safeguard sensitive content and ensure compliance with industry standards
Manage design, implementation & delivery of new Customer Experience website/tool
Report project progress and communicate relevant information to leadership and project stakeholders
Communicate directly with clients and the development team to establish effective working relationships and ensure the project stays on track through all phases
Role: Sr. Technical Product Owner Scrum
Client: Costco Travels Duration: Feb 2019 – Apr 2022
Developing a deep understanding of customer experience, especially at a tactical and transaction level.
Analyzed existing inventory management processes for Vacation Packages, Cruises, Hotels, and Transportation. Identified inefficiencies, system dependencies, and areas for improvement.
Defined a future-state inventory model to enhance real-time availability updates for travel bookings, streamline vendor integrations, and improve system performance.
Review and prioritize Agile Team backlog for Iteration (Sprint) Planning, including coordination of dependencies with other Product Owners.
Collaborated with the development team to implement Java Servlets for managing server-side processes, ensuring efficient dynamic content generation and request handling to enhance system performance.
Defined user stories and acceptance criteria that leveraged Java String manipulations to optimize data processing, parsing, and transformation across booking and inventory systems, improving data consistency and retrieval speeds.
Primary source of contact to the Technical (Dev) team and Customer team for user story details. Highly available to the technical team during iteration (Sprint) to answer real-time questions and provide clarity to user stories.
Manage and maintain efficient flow of just-in-time story elaboration activities (user story refinement) throughout team execution, typically maintaining 2 iterations (sprints) worth user stories available and ready in the team backlog.
Handled API testing programs for current deals on Hotels, Airlines and Theme parks.
Role: Sr. Technical Program Manager
Client: Microsoft Duration: Sep 2016 – Feb 2019
:
Led supply chain operations initiatives to streamline data exchange between Microsoft and its trading partners, ensuring seamless integration across procurement, logistics, and inventory systems.
Closely worked with the Subject Matter Experts (SMEs) to understand and document the key drawbacks in the current risk management system.
Worked with EDI Transactions (850, 855, 810, 820, 997, 940, 945) to optimize order processing, invoice management, and shipment tracking.
Managed new information technology documentation design and development strategies, while actively leading documentation tools and processes for technical writing groups in multiple geographic locations.
Proactively identifies and effectively assesses improvement opportunities.
Collaborate with technology and business leadership on annual strategic planning for the program.
Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
Assisted in User Acceptance testing (UAT) and helped user select and write cases for UAT.
Role: Service Design Engineer
Client: Microsoft Duration: Mar 2011 – Sep 2016
Primary Xbox Live Systems Engineer supporting Turn10 Studios Forza Motorsport and Horizon franchise titles.
Coordinated design, implementation, and management of DEV/TEST and PRODUCTION environments for all Forza Xbox360 and Xbox One Forza titles.
Implemented an optimized FE web tier drastically reducing IP space use and enabling the studio to self-service load balancer allocations for title capacity management.
Designed and implemented Splunk installation which provided increased visibility into DEV/TEST and PRODUCTION systems performance and reduced troubleshooting/resolution times for all incidents.
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