Customer Service Call Center

Kelly A. Harrin

850-***-**** ***********@*****.***

Business Acumen: Expertise: Management, Compliance, Business Development and Training Skills

Superior Customer Service Accurate Cash Handling Supervisory & Training Collaborative Communicator Flexible Team Player Strategic Planner Microsoft Office Banking Software Problem Solving

Experience

Customer Service Associate Advance America Pensacola, FL 11/2021-10/2023

• Monitored all collections of past due accounts

• Processed loans accurately and consistently met all lending goals Manager Check & Cash Milton, FL 10/2020-11/2021

• Managed all store operations, scheduling employees, and balancing all transactions and made deposits Cashier (Part-time) Lowes Home Improvement Pensacola, FL 02/2019-09/2019

• Assisted customers with any questions regarding location of merchandise and pricing.

• Responsible for proper scanning of items and processing credit or debit transactions, receiving and disbursing money, validating checks and promotional credits

• Maintained a clean and organized work area

Customer Service Representative Mariner Finance Pensacola, FL 02/2018-02/2019

• Reported directly to the Branch Manager and analyzes and processes loan applications for underwriter approval

• Schedules loan closings and processes all documentation. Developed and executed plan of action for delinquent account recovery

• Ranked top 5% rank among all corporate employees in selling ancillary products and services. Maintained and balanced cash drawer and processed payments

Contract Review Navy Federal (Aerotek) Pensacola, FL 08/2017-02/2018

• Started in the 3DD, three day doc, department in which I prepared the documents and sent to the member with in the 3 day required time line

• Worked on the contract review team in which I went over the contracts to find compliance requirements and state regulations and prepared a summary of the findings for the loan officers. Reported directly to team leader and Aerotek. Harrison Finance

Asst. Branch Manger Hancock Holding Company Pensacola, FL 05/2013-03/2017

• Reported directly to the Branch Manager, performed management role in their absence.

• Analyzed and processed loan applications for underwriter approval

• Scheduled loan closings and processed all documentation

• Responsible for all credit insurance claims, acted as key point-of-contact for insurance vendors and clients

• Developed and executed plan of action for delinquent account recovery

• Top 20% rank among all corporate employees in selling ancillary products and services. Relationship Banker Regions Bank Pensacola, FL 10/2010-05/2013

• Reported directly to Team Leader and performed in place of management as needed.

• Trained, coached, and mentored staff. Reoccurring member of President's Committee (3 appointments), Gallop Committee Member, and Team Gallop Coach. Ranked top 20% in ancillary service sales for 3 years running. Credit Collection Manager Badcock & Home Furnishings Pensacola, FL 04/2006-10/2010

• Exceeded overall corporate collection goals for 28 of 30 months. Managed monthly credit volume of

$150,000, approved loan applications and credit limit extensions Financial American General Finance Pensacola, FL 07/2004-12/2005

• Increased retail loan volume 40% annually. Personally generated 47% of total office production in 2005. Branch Manager 1st Franklin Financial Pensacola, FL 02/1996-07/2004

• Surpassed corporate deadline for positive cash flow by 5 months. Led team to achieve key performance indicators (KPIs) in delinquency and production

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