Asset Management It

COLLEEN SKIPPER

Cambridge, MA ***** *******.*******@*****.*** linkedin.com/in/colleen-skipper

IT Asset Manager

Certified, top-performing IT professional with extensive experience in IT Asset Management (ITAM), managing endpoints globally. Extensive knowledge in IT Hardware Asset Management (HAM) and Software Asset Management (SAM), including forecasting, budgeting, procurement, tracking, maintenance, and disposition, while focusing on meeting the business needs and positively impacting the bottom line. I am committed to teamwork, accountability, and continuous improvement.

CORE COMPETENCIES

Strategic Planning Program Management Team Leadership Vendor Relations Negotiations Process Improvement Mentoring/Coaching Compliance Documentation Communication ITSM

TECHNICAL SKILLS

Certified Hardware Asset Management Professional (CHAMP) Scrum Master

ServiceNow Active Directory

ITIL v.3 A+ Certified

Ivanti (Landesk) Mac Certified

JAMF

PROFESSIONAL EXPERIENCE

Northeastern University 11/2022 - Present

IT Asset Manager

Hardware Asset Manager with experience in ServiceNow HAM Pro implementation.

•SME for ServiceNow HAM Pro.

•Design Reports and Dashboards in ServiceNow for Stakeholders.

•Total Lifecycle management – from planning through disposition.

•Coordinate teams for a common goal.

Vertex Pharmaceuticals, Inc. 9/2011 – 12/2021

IT Asset Manager and Service Manager - Data, Technology and Engineering, 09/2011 – 12/2021

Led procuring, tracking, provisioning, and disposition of hardware and software assets. Managed departmental purchasing, annual budgets, and reports for senior management.

•Implemented a new ITAM program, including 6 new end-to-end processes, SOPs, and improvements in reporting, integrations, and accuracy, resulting in accurate data, cost savings, and compliance.

•IT Asset Management (ITAM) - ServiceNow - Managed ITAM team, ensuring the prompt provisioning and recovery of assets.

•Developed Hardware disposition program, ensuring utmost security by exercising best practices in retiring equipment, generating ~ $30k for the company.

•Managed vendor relationships for Hardware and Software asset purchases, including computers, mobile devices, perpetual licenses, and subscriptions, increasing value for money over time.

•Instituted 6 new end-to-end IT Hardware Asset Management (HAM) processes (SOPs) using both ITIL and best IT Asset Management (ITAM) practices.

•Managed ~10K computer assets globally using ServiceNow as the system of record and discovery tools such as JAMF and Ivanti (Landesk). Each record tracked assignment, asset, financial, and usage information.

•Comfortable with one-on-one, classroom, and seminar-based training and presentations to senior management

•Led projects to refresh computer assets on a 4-year refresh cycle: scheduling, communications, and reporting. Led ITAM process improvement project, which included collaboration across departments, policy development, asset tracking, and maintenance contracts.

•Employed Agile principles in IT Asset Management (ITAM) project to improve processes, documentation, and knowledgebase and assemble a new ITAM team.

•Managed Project to consolidate software licenses for cost savings, leveraging buying power and streamlining tracking renewals.

•Managed 65+ Software Titles, forecasting, procuring, recording assets, provisioning, renewing maintenance and subscriptions, and retiring assets.

•Release Manager: gathered requirements, designed comprehensive process, and trained to support strategy.

•Design processes that save time and money, leveraging strong attention to detail and the ability to see the totality.

Colleen Skipper *******.*******@*****.*** Page 2

Deskside Team Lead, 01/2016 – 06/2019

Maintained Asset Management responsibilities and recruited to, in tandem, manage the Deskside Teams, Boston and San Diego, 10 Technicians; ensured tickets were addressed and resolved, served as an escalation point for all team issues; provided coaching and instruction and championed the team.

•Recruited a new deskside team with customer service and technical skills providing quick resolution times.

•Mentored and managed Boston Public High School Interns, Hack Diversity Interns, and college co-ops through our established intern program. Volunteered at Vertex’s Thomas Menino Learning Lab, leading discussions with high school students.

•Organized, planned, and communicated with teams and stakeholders for ITSM: incident and program management.

Harvard University - Faculty, Arts and Science (HUIT) 2009 – 08/2011

IT Asset Manager - Universal Desktop Program, 09/2009 – 08/2011

•Initiated tracking process for the accurate accounting of Universal Desktop Program assets, from procurement to retirement.

•Collaborated with engineers on asset database design.

•Reconciled invoices and processed payments to vendors.

•Oversaw interdepartmental chargebacks through the Harvard Accounting system.

•Maintained accurate leasing data with outside Vendors.

•Worked with a leasing company to ensure the accuracy of contracts, leasing payments, and deliveries.

Harvard University - Faculty, Arts and Science 2005-2009

Computer Technician

Managed technical support in an educational setting. Repaired and configured multi-platform computers while adhering to institutional policies. Supported Faculty and Staff in one-on-one and group settings and performed detailed tasks such as tracking calls and solutions and creating and updating software and hardware databases.

•Entered incidents and requests into a tracking system, as well as, escalated, and resolved tickets.

•Created a user-friendly atmosphere where all clients receive individualized attention and respond to separate professional needs.

ADDITIONAL RELEVANT EXPERIENCE

Chatham Public School District, Chatham, MA

Harvard University – Medical School

EDUCATION

Harvard University, Extension School – Bachelor of Liberal Arts - Social Science, Cum Laude

Weymouth College, UK – Computer Science Technical Diploma

RSA Cambridge TEFL (Teaching English as a Foreign Language)

CERTIFICATIONS

Apple Mac Certified

A+ certification

CHAMP - International Association of IT Asset Managers (IAITAM) Professional

Scrum Master – Scrum Alliance

ITIL v.3

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