Business Development Operations
Resume:
Bartender/Server
Work History Contact
Skills
Miranda Kay
Creative Business Owner with exceptional background spent in the Hospitality Industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Insurance Brokerage Owner
Family First Life, East Rochester, NY
Devised and deployed sales and marketing tactics
to drive strategic growth and support
achievement of revenue goals.
Put together realistic budgets based upon costs
and fees for successfully operating business.
Achieved sales goals and increased revenue and
profits through productive strategy development
and organizational leadership.
Conducted target market research to scope out
industry competition and identify advantageous
trends.
Maintained updated knowledge of regulatory
changes to adjust business operations
accordingly.
Oversaw business budget planning and
administration, accounting functions, purchasing
and bi-weekly payroll to handle financial needs.
Built and deployed operational procedures,
training programs and administrative systems to
handle needs.
Input income and expense details into database
to track business finances and address variances.
Trained and motivated employees to perform daily
business functions.
Enhanced product awareness by taking pictures
of new and available product offerings and
2020-02 -
Current
Address
Fort Lauderdale, FL, 33312
Phone
************@******.**
m
Business Development
Project Management
Business planning
Budgeting
Operations management
Customer Relations
Staffing oversight
Staff Management
Consulting
Staff
training/development
Coaching and mentoring
Employee scheduling
posting to company's website and media
accounts.
Learned and remained updated on statutory
requirements and regulations.
Created and monitored promotional approaches
to increase sales and profit levels.
Established and administered annual budget with
controls to prevent overages, minimize burn rate
and support sustainability objectives.
Optimized team hiring, training and performance.
Capitalized on social media platforms to increase
market awareness and recruit sales agents.
Kept all building areas and equipment functional
and well-organized to promote business
performance.
Applied performance data to evaluate and
improve operations, target current business
conditions and forecast needs.
Maintained motivated and well-paid sales team
by calculating commission payments on time.
Verified parts and materials through audit
inspections and independent checks.
Provided financial management through
preparation of bank deposits and settlement of
sales, returns and transaction reports.
Consulted with customers to assess needs and
propose optimal solutions.
Used print strategies such as newspaper ads,
business catalogs and marketing brochures to
bring in and capture new customer business.
Collaborated with development teams, internal
customers and product line management to verify
delivery of desired quality requirements to
distributors.
Devised processes to boost long-term business
success and increase profit levels.
Assessed supplier quality to maintain tight cost
controls and maximize business operational
performance.
Effective leader
Inventory management
Product development
Client account
management
Budget development
Recruitment
Scheduling
Relationship building
VIP Bottle Service Waitress
Tally Ho's Gentlemen's Club, East Rochester, NY
Maintained updated knowledge of drink menu
items, promotions, specials and liquor and beer
brands and used persuasive selling techniques to
maximize sales.
Presented menus to patrons, answered questions
about menu items and made recommendations to
promote customer satisfaction.
Prepared and maintained prep station by refilling
garnishes and cleaning and drying glasses,
silverware and plates.
Processed orders and facilitated customer
payments using POS system.
Assessed guest demeanor and behavior to
minimize disturbances, notifying bouncer of any
unruly situations.
Checked over daily IDs to verify ages and uphold
New York State liquor laws.
Increased sales significantly by upselling
higher-end products to customers.
Inspected dishes and utensils for cleanliness.
Maintained order efficiency and accuracy
through clear communication with kitchen staff,
earning numerous recommendations from satisfied
customers.
Carried out complete opening, closing and shift
change duties to keep restaurant working
efficiently and teams ready to meet customer
needs.
Mixed both standard and specialized drink orders
using liquor, bitters, sugars and fruits.
Displayed enthusiasm and promoted excellent
service to customers, successfully increasing
referrals and walk-in business.
2021-01 -
2021-09
Office Manager's Assistant
Cutco Knives, East Rochester, NY
Managed budgets, appointment scheduling,
2015-01 -
2020-12
employee and event itineraries and accounts to
improve productivity initiatives.
Established workflow processes, monitored daily
productivity and implemented modifications to
improve overall performance of personnel.
Compared vendor prices and negotiated for
optimal savings.
Evaluated employee records and productivity to
complete employee evaluations.
Coordinated special projects and managed
schedules.
Optimized organizational systems for payment
collections, AP/AR, deposits and recordkeeping.
Maintained computer and physical filing systems.
Aggregated and analyzed data related to
administrative costs to prepare budgets for
corporate-level management.
Monitored and evaluated personnel performance
to complete annual reviews, recommend
advancement or address productivity concerns.
Developed standard operating procedures for all
administrative employees.
Communicated corporate objectives across
divisions through regular correspondence and
scheduled status updates.
Sourced vendors for special project needs and
negotiated contracts.
Maintained CRM database with customer updates
and report generation.
Initiated timely project management within
budget constraints for multi-faceted problems
concerning executive leaders.
Established and developed strong administrative
team by delivering ongoing coaching and
motivation and fostering career advancement.
Coached new hires on company processes while
managing employees to achieve maximum
production.
Managed office operations while scheduling
appointments for department managers.
Education
Arranged corporate and office conferences for
company employees and guests.
College Internship ( Hospitality Internship )
Hilton Hotels Corporation, Binghamton, NY
Answered incoming telephone calls, took down
messages and provided information.
Delivered clerical support by handling range of
routine and special requirements.
Sorted and organized files, spreadsheets and
reports.
Built rapport with clients to facilitate trusting
relationship and provide setting conducive to
growth.
Restocked office supplies and retrieved files for
staff.
Analyzed problems, identified solutions and made
decisions.
Interacted with customers by phone, email or
in-person to provide information.
Represented company at industry trade shows
and had direct interaction with consumers.
Applied extensive experience using Adobe
Creative Suite to develop multimedia
presentations.
2015-09 -
2016-06
High School Diploma
Union Endicott Highschool - Endicott, NY
Completed professional development in
[Hospitality Management Industry & Careers II ]
Continuing education in Biotechnology/ Chemistry
(Associates 2+2 program)
2010-09 -
2016-06
Associate of Science: Hospitality
Management Industry & Careers II
Broome Tioga BOCES - Binghamton, NY
2014-09 -
2016-06
Certifications
Interests
References
Professional development completed in Hospitality
Industry 2016
Awarded Career Technical College certification
Relevant Coursework Completed: 2014 -2016
2022-02 Bartender Certification
2016-06 ServSafe Certified
2016-06 Hospitality Management Industry & Careers II Music, Art, Soccer
Luben STfleur (Friend)
Occupation - Management LIV night club
Frank Halpa (Client) -585-***-****
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