Administrative Assistant Data Entry

Shajan Babu Mookken

Self-starter, Hardworking, Analytical, Just, Accountable, Nimble-footed

*** ****** ******, ***********, *** 1G6 ********@*****.*** Objective

• To obtain a position as Administrative Assistant with my qualification and experience in Business School, Banking, Logistics, Retail and Beverage Industries. Education

M.SC. 2006 ROBERT GORDEN UNIVERSITY, ABERDEEN, SCOTLAND, UK

· Major: International Business Management

· Modules: Business Environment, Marketing, Global Marketing Management, International Retailing, Finance for Managers, Managing People, Planning and Decision Making. BUSINESS ANALYST CERTIFICATION 2008 HUMBER COLLEGE, TORONTO, ONTARIO

· Courses: Marketing Research, Strategic Management, Marketing Planning, Business Systems, Business Policy, Project Management, Corporate Finance, and Finance Analysis and Accounting Achievements

• Have worked as a literacy volunteer as part of the 100% Literacy Mission Program of Government of India with a vision to help everyone who are interested to learn including indigenous people.

• Have worked in N. America, Europe, Middle East, and Asia with a highly diverse workforce with a culturally inclusive mindset, fostering the workforce by professional development with my lifelong learning mentality. Highlights

• Intrinsically motivated master’s level professional with exceptional communication, business planning, researching, analyzing and presentation skills developed through teaching and leading Business courses and Business Trainings at Corporate level. Completed Post-secondary Teaching – College Certificate.

• Passionate about creating features that will enrich the learning experiences of students by providing tools that enable them to create unique and authentic learner journeys; so, learners find their experience engaging, interactive and therefore memorable.

• Strong Computer skills with a high level of proficiency in spreadsheet/data base applications, ERP systems: D2LBright Space, Moodle, Blackboard, Schoology (Learning Management Systems), SAP BI, DHL IBS

(International Billing System), Compass, Money Manager, Esprida, Simply Accounting, QuickBooks, MS Dynamics AX and MS Project.

• Familiar with “Capsim”, Praxar, Interpretive - Capstone simulation software and Zoom/Team applications.

• Knowledge of Unicheck, Turnitin and Microsoft Office: Outlook, Word, Excel, Access, PowerPoint & Project.

• Empowered with Pepsi-way of selling, marketing, and execution practices in the marketplace by participating and conducting various Pepsi in-house training sessions.

• Strong time management, and analytical skills - ability to analyze data, determine key performance indicators, develop optimal plans, and recommend and execute actions that weigh risks and benefits. Experience

Faculty Member Stanford International College @ Canadore 2023-till date

• Responsible to teach and facilitate courses of international students in Business and project management certificate programs.

• Created pedagogically-sound assessments that are aligned with course learning outcomes.

• Supported the vision, mission, and values of Stanford College while contributing to a positive supportive and student-focused team environment of respect, integrity, dedication, and readiness; embracing diversity and fostering inclusion.

Faculty Member Loyalist College Toronto 2019-2023

• Worked as Faculty Member for International Students developing and delivering course content in classroom and online, these incudes preparing, organizing, and implementing course materials, using appropriate educational approaches and techniques: adult learning methodologies, multi-media presentations and incorporating technology into learning process and according to college standards.

• Created and cultivated an engaging learning environment with feedback, flip classroom, icebreakers, breakup rooms, discussion forums, and contributes to a safe, positive, creative college climate and culture.

• Responsible for evaluating student’s work with authentic assessments to determine progress, providing feedback, and making suggestions for improvement, maintaining accurate and complete records of student’s development.

• Engaged students for active learning and encouraging students with reinforcement of academic integrity with course purpose, values, and relevance to the field and the professional world beyond academia. REGIONAL RECONCILIATION PROCESSOR GARDAWORLD 2013-2023

• Worked as part of the Cash Management Team providing exceptional customer care through the daily reconciliation of Standard Operation processes of ATMs supporting various clients, such as RBC, TD, Scotia Bank, BMO, HSBC, … with responsibility for reconciling accounts daily; ensuring Performance Reporting including In-transit activities are properly completed and reported on a timely basis. NATIONAL BILLING SUPERVISOR DHL 2011-2012

• Coordinated and administered day-to-day operations of the Billing Dept. at national level; reported to the National Billing Manager, captured, and enter billing transactions into billing system, month-end billing process, prepared financial spreadsheets, correspondence, merged mailings, and special projects.

• Verified manual Airway bills and shipment logs of service center for accuracy adhering to company’s “zero error” objective and constantly attained high key performance standards. BUSINESS ANALYST SIGNIFI 2008-2011

• Provided administrative support to the Vice President of Finance and Projects to identify strategic opportunities and establish sales tactics to penetrate and develop specific markets/locations and web design. INVENTORY RECONCILOR DHL 2004-2007

• Helped customers on reconciling received inventory versus billed inventory, billing matters, disputes, payment activity, cancellation and address changes with priority and courtesy. NATIONAL SALES AND MARKETING ADMINISTRATION MANAGER PEPSI 1991-2004

• Instrumental in the preparation of Budget and analysed competitive market landscape through ACNielsen report for aiding management decision making process toward enhancing customer service levels, business analysis, CRM, marketing strategic planning, enhancing market asset productivity, improving route efficiency, and cash flow management within broad PEPSI’s aim to become a better products/service provider across the industry and build competitive leverage.

• Deployed company training programs (Orientation, Familiarization, Pepsi way of selling Program, Territory University and plus, Train the Trainer, and Task Oriented curriculum) on all aspects of sales and marketing operations including the introduction of changes to systems, services, products, merchandising equipment and processes including leadership development, applying effective methods of adult learning to provide training solutions that are appropriate to sales force needs including traditional classroom training, on the job training, demonstrations and workshops, which resulted in a tremendous impact on revenue and customer service.

• Coordinated product launches, category plan, merchandising equipment program, including purchase, storage, and distribution of Pepsi marketing infrastructure to the front-line in a timely and efficient manner which resulted for the success of 20 national promotions and 10 new product launches.

• Liaised with Key Account managers to devise innovative annual operational plans including development of key account templates and models, projects (Trade Shows, special events) to sustain high market share / leadership position in markets.

• Assisted National Sales and Marketing Manager in co-ordination with other Market Unit Managers in the process of business proposals and negotiations for Nation-wide Joint Promotions such as Pepsi – Shell, Pepsi

– BP, Pepsi – Pizza Hut, Pepsi – KFC, Pepsi - Carrefour promotions.

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