Customer Service Supply Chain

Berniece Nicolo

Jacksonville, FL

Professional Summary

I am a self starter outgoing friendly with great customer service skills able to listen and understand clients concerns as well as managing 5 customers service reps keeping them informed of new products how to upsell said product knowledge order entry by navigating systems. Ordering and maintaining sufficient inventory I also have 5 years of medical experience as a CNA dealing with patient and families with dignity and respect passing medication charting basic medical needs of the patients. I am a team player and I feel I am a great fit for your company I believe in your mission and what your company stands for. Authorized to work in the US for any employer

Willing to relocate to: Florida

Work Experience

Stylist

David's Bridal-Jacksonville, FL

Present

Styling bridal parties, customer service retail sales up sales charting computer skills Supply Coordinator

Baptist Health-Jacksonville, FL

April 2024 to Present

Inventory control management ordering and receiving product. Tracking missing items and substitute products. Pulling product for upcoming surgeries

Supply Chain Manager

PSI, Packaging Services Inc-Connellsville, PA

March 2005 to August 2012

Managing several high profile clients and their account, taking PO’s communicating with design team on new items, making production aware of items needed asap, maintains on time deliveries, Inventory control was very important making sure we always had what we needed and forecasting what will be, while keeping cost down, data/order entry, customer service quotes, billing, supply ordering, negotiating the best price for customer and company services, controlled warehouse inventory, emailing, answering phones, filing, typing, operating office equipment, running reports, managing meeting daily to keep detailed records of purchases, researching new product lines, ran more recommended products I managed a team of 5 did daily meetings to update the reps on daily tasks and what will be coming up always gave positive feedback and motivation

Customer Service Representative

Teletech Citibank (Citi)-Uniontown, PA

May 2001 to January 2005

Inbound call center, customer service, resolving customer issues with credit card, taking new applications, selling protection services, following scripts, verification process, data entry, balance transfers, confidentiality

CNA - Certified Nursing Assistant

AMBER HOUSE AT HARMON HOUSE CARE CENTER-Mount Pleasant, PA January 1989 to December 1993

Personal care of residents giving medicine injections bathing transporting to activities maintain communication with physician and the patients families charting counting of control substances I have a knowledge medical terminology and some supplies that are needed to efficiently run my floor Hippa law always was compassionate and empathy for the residents as well as the families Education

Supply Chain Management

Some college - Remote

January 2008 to June 2008

Skills

• Microsoft Excel

• Supplier Management

• Logistics

• Account management

• Cash handling

• Administrative Experience

• HR sourcing

• Continuous integration

• Sourcing

• Materials management

• Product management

• Telemarketing

• Financial services

• Inventory control

• Office management

• Manufacturing

• Windows

• Order entry

• Organizational skills

• Purchasing (5 years)

• Sourcing (5 years)

• Negotiation

• Forecasting

• Inside sales

• Records management

• Google Suite

• Product development

• Front desk

• Project management

• Order management system

• Clerical experience

• Pricing

• Project Leadership

• Supervising experience

• Typing

• Inventory management (5 years)

• Home & community care

• Leadership

• Quoting prices (5 years)

• Outside sales

• Analysis skills

• Fluent

• Warehouse management

• Guest services

• Customer service

• English

• English

• Marketing

• Hospitality

• Manufacturing (5 years)

• Cash register

• Supplier management

• Contract negotiation

• Team Management

• ERP systems

• ERP Systems

• Production Management

• Product Development

• Google Docs

• Purchasing

• Project coordination

• Order entry (5 years)

• Microsoft Office

• E-commerce

• Sales management

• MRP

• Teaching

• Procurement

• Communication skills

• Microsoft Dynamics 365

• POS

• Production planning

• Materials Management

• Sales

• Research

• Supply chain

• Negotiation (5 years)

• Microsoft Access

• Computer networking

• HIPAA

• Process Improvement

• Medical terminology

• Project leadership

• Team management

Certifications and Licenses

CNA

Certified Purchasing Manager

Driver's License

Certified Supply Chain Professional

Contact this candidate