Information Technology It Specialist
Resume:
Hugh David Wax
Information technology leader
Profile
Dynamic growth mindset leader helping organizations reach their full potential. Adept in making key decisions and working with professionals to achieve goals and solve problems. Experienced working with leadership teams on digital transformation journeys. Respected managing employee and community programs, dedicated to successfully directing business operations. Recently Heading IT in US based companies that included restructuring IT frameworks in addition to past efforts recovering failed ERP implementations. Microsoft, SAP, Oracle and Infor platforms build and deployments. Global management of over 100 sites IT Infrastructure, including all aspects of technology and hosting options.
Employment History
IT Specialist Network Co-Founder – VP/CTO
November 2024 - Current
The company mission - IT Specialist Network (ITSN) is a growing network of trusted technical advisors and domain experts specializing in information technology. Using AI and decision support tools, ITSN helps businesses procure IT and Telecommunication products and services globally. Based in Huntsville, Alabama, known for its technology and military industries, ITSN ensures customers receive top solutions at the best prices without compromising quality.
Focus – In a remote capacity as a CTO/VP Co-Founder of IT Specialist Network the focus has been on conducting overall business development including pre-sales consulting, content and social media marketing, cultivating partnerships, and ensuring the company's growth and success.
Senior Director, IT Operations, G&A Systems and strategy at Immunovant, Remote
August 2024 — November 2024
●Focus - Lead Finance, Procurement, and Human Resources (HR) technology initiatives as well as overall leadership of our enterprise support services. Specifically responsible for developing and executing the IT strategy for these critical business functions, ensuring alignment with organizational goals and objectives.
●Develop and execute the strategic roadmap for finance, procurement, and HR systems in alignment with organizational goals and objectives.
●Collaborate with stakeholders in finance, procurement, and HR departments to understand business requirements and translate them into technical solutions.
●Evaluate emerging technologies and trends to identify opportunities for innovation and competitive advantage.
●Oversee the selection, customization, and integration of software applications and direct vendors to meet the needs of finance, procurement, and HR functions.
●Overall accountability for the Managed Service Provider.
●Overall accountability for the company infrastructure.
●Ensure the security, integrity, and availability of data by directing vendors to implement appropriate controls and best practices.
●Partner with cross-functional teams to drive integration and alignment between IT systems and business processes.
●Manage vendor relationships, contracts, and service level agreements.
●Stay informed about emerging technologies and industry trends and make recommendations for continuous improvement.
●Lead change management efforts related to the implementation of new systems or process improvements.
●Lead a team of IT professionals responsible for implementing and supporting the company system operations.
●Provide guidance, mentorship, and professional development opportunities to team members to foster a high-performance culture.
Senior Director, Head of IT Commercial, R&D Systems with Data Architecture & Strategy at Bluebird Bio, Somerville
January 2024 — July 2024
●Supervise and improve the technological aspects of sales and marketing operations. Oversee and advance the technological frameworks for sales and marketing operations, encompassing areas such as pricing strategies, contract management, sales forecasting, demand planning, and the integration of customer relationship management systems, specifically Veeva CRM.
●Work in tandem with interdisciplinary teams to refine processes, pinpoint areas of operational lag, and enact enhancements that bolster both productivity and profitability.
●Guide a dedicated group of analysts in gathering, scrutinizing, and presenting data, which forms the backbone of strategic business decision-making and key initiatives.
●Employ cutting-edge analytical methods to extract actionable insights and strategic recommendations, enhancing business operations, boosting revenue, and improving cost-effectiveness.
●Utilize insights derived from data analysis to discern market patterns, understand customer requirements, and uncover avenues for growth, thereby ensuring the company maintains a competitive edge.
●Construct and uphold a suite of key performance indicators (KPIs) and analytical dashboards to track and report on the efficacy of commercial operations to executive management.
●Implement and manage corporate data governance frameworks, IT policies and procedures.
●Serve as a pivotal ally to the sales, marketing, and finance departments, delivering insights rooted in data to propel revenue enhancement, elevate customer satisfaction, and amplify operational effectiveness.
●Maintain a cutting-edge understanding of industry movements, exemplary practices, and novel technologies pertinent to commercial operations and analytics to guarantee the organization’s leadership in informed, data-centric strategic choices.
●Collaborate with R&D Computational Scientists, Data Scientists, and technology teams to propel forward intricate and innovative use cases that require synergistic cross-departmental efforts.
●Function as a principal influencer in data strategy, fostering thought leadership and stimulating innovative practices.
VP of IT, CIO at Organogenesis, Canton
November 2021 — January 2024
●Successfully remedied a faltering D365F&O deployment and enhanced the order entry process by integrating Salesforce.
●Establish a fully operational IT Project Management Office (PMO) from the ground up, integrating IT Service Management (ITSM) to streamline and govern the intake of IT work.
●Execute a comprehensive overhaul of the existing onsite network infrastructure.
●Direct the implementation of strategic deployment processes within Information Technology and establish systematic operating rhythms to track and measure progress.
●Guide, cultivate, and advise the IT team to ensure the timely delivery and maintenance of strong systems, processes, and IT infrastructure, while concurrently advancing the management competencies required to steer a swiftly expanding enterprise.
●Developed a scalable infrastructure designed to accommodate the anticipated expansion of the company.
●Collaborate with the Executive Team to identify and rank the most critical initiatives throughout the organization.
●Advanced Corporate security operations by strengthening security assessments, incident response protocols, vulnerability management, and employee security awareness. In addition to BOD reporting.
●Pinpoint initiatives that enhance operational efficiency by leveraging metrics informed by data analysis.
●Spearheaded the transition of the company’s IT infrastructure to a cloud-based environment, achieving enhanced scalability and performance.
●Systematically recorded IT processes and procedures to expedite the on-boarding process for new hires.
●Guided a team of IT experts to the successful and timely completion of a significant IT project, adhering strictly to the allocated budget.
●Lead in the development of MS Datalake building with DataFactory. Then worked to categorized the secured data and then build the Datalakehouse Arch to more easily develop reporting and automate flagged concerns. All this building was done in MS Azure DC, new for Organo and leveraging MS DevOps that expanded to the building and rollouts of Salesforce and MSD365F&O.
●Owned and manage IT technology budget, ensuring fiscal responsibility while optimizing IT investments and vendor partnerships.
●Developed and execute people roadmaps upskilling or securing technology teams in alignment to new business needs.
Principal Consultant, PMO & Infrastructure at Hawkins Point Partners, LLC, Cambridge
January 2020 — November 2021
While acting as the, Client Partner
●Served as one of three IT divestiture leaders, orchestrating the separation of our rare disease and oncology businesses. Led the initiative with strategic planning, transition service agreements (TSAs), and procedural documentation.
●Actively enhancing the Software Development Life Cycle (SDLC) project framework and advancing our maturity model. Providing guidance to staff on diverse project assignments, fostering the development of innovative market entry strategies, and participating in business development endeavors as necessary. Contributing as a member of the infrastructure management team, offering strategic insights to steer the business and support the achievement of our aggressive growth objectives.
●Developed a technology roadmap with executive endorsement for infrastructure, telecommunications, and audiovisual systems. Defining IT capabilities and mature IT operations to support business growth.
●Implemented and managed an IT governance frameworks, IT policies and procedures as the company growth lead to more formal processes.
●Successfully developed and launched a ServiceNow-focused ITSM (Information Technology Service Management) program, now operational, adhering to the IT Infrastructure Library (ITILv4) framework and best practices.
●Initiatives including the upgrade and broadening of ServiceNow capabilities; a worldwide program to update lab environments to Windows 10; extensive physical infrastructure developments; and strategic platform transition projects.
Principal ERP selection consultant at Newagen Group, LLC @ Kiniksa pharmaceuticals, Lexington
October 2019 — December 2019
●Provide support to client in navigating the intricate challenges of attaining and maintaining enhanced operational efficiency and superior performance.
●Conducting a thorough investigation and selection process for a commercial Enterprise Resource Planning (ERP) system.
●“Initiate the discovery phase, establish the architectural framework, and articulate requirements. Identify potential solution candidates, create demonstration scripts and a Request for Proposal (RFP). Execute solution demonstration sessions and evaluations, finalize solution selection and acquisition, and formulate the implementation strategy.”
●This structured approach ensures a comprehensive evaluation and selection process for IT solutions, aligning with best practices for successful project outcomes. It’s important to maintain clear documentation and communication throughout each phase to facilitate decision-making and stakeholder alignment.
Director infrastructure, Development Operations & integration at Sanofi S.A., Westborough
August 2016 — September 2019
Implemented an ERP system encompassing MFGPro, Oracle, and SAP, with dual builds for the financial and manufacturing sectors, followed by integrations.
●Conducted a comprehensive evaluation and selection process for infrastructure hardware and systems, including SimpliVity Hyperconvergence (currently under HP) and the transition to EMC VxRail.
●Overseeing the global development and operations of application DevOps, encompassing manufacturing, quality, and corporate operations information systems across more than 100 locations.
●Facilitate the design and construction of global application teams focused on infrastructure scoping and the deployment of new infrastructure requirements, whether they be global, regional, centralized, site-specific, or cloud-based operating models.
●Skilled in utilizing hosted environments such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
●Concentrating on a global organizational strategy, with an emphasis on the development and operations of software, hardware, and infrastructure design within the Pharmaceutical and Biotechnology sectors.
●Advancing global organizational development and crafting operational road-maps with a focus on strategic execution planning.
●Head the international team of Global Infrastructure technical specialists, overseeing the hardware, software, and security scalability for more than 100 industrial manufacturing facilities, ensuring consistent application of core models and centralized design for global deployments.
●Provided assistance with significant global divestitures and acquisitions, including the separation and integration of Merial pharmaceuticals, the contractual manufacturing operations for Boehringer pharmaceuticals, and the strategic considerations for Medivation and BioMarin in partnership with Sanofi in the United States.
●Refined the utilization of ServiceNow’s Cloud Platform to enhance IT service management capabilities.
●Refined the Computer Associates CARA program for automated deployment of systems, software, and servers.
●Managed programs like Apptio for centralized budgeting, along with overseeing cloud services from major providers such as AWS and Azure, as well as various smaller providers.
●Worldwide assistance, deployment, and improvement of business software applications for the Operations Divisions of Sanofi and Genzyme.
●These initiatives include the management of Quality systems, Materials Management systems, and Manufacturing and Distribution operations, which integrate ERP, MRP (Kinaxis) and financial processes.
●Oversee internal resources, including permanent staff, long-term consultants, and external on-site consultants. Currently, my team is composed of fourteen members located in Pessac, France, and Westborough, MA, USA.
●Supervision of roles such as System Engineers, Developers, Application Specialists, Database Administrators (DBAs), and Business System Analysts/Project Managers (BSA/PMs), spanning various locations throughout the United States and internationally.
●At its zenith, the team structure includes nineteen direct reports, supported by two managerial leads: one overseeing technical aspects and the other coordinating the offshore team.
●Execute annual evaluations, performance management, workflow optimization, and employee development programs. Regular quarterly assessments and comprehensive annual evaluations have led to enhanced performance, rooted in well-established expectations.
●Development, roll-out, and upkeep of worldwide enterprise software applications that orchestrate supply chain management.
●Management of thirty-eight distinct ERP databases.
●Tasked with the development and upkeep of international enterprise software applications that facilitate quality assurance management.
●Development of Technical Architecture for the infrastructure linked to the systems being managed.
●Acquainted with the S95 standard structure, incorporating strategic insights and practical experience.
●Essential systems in Bio-pharmaceutical Manufacturing** encompass DeltaV, Manufacturing Automation Systems, Manufacturing Execution Systems (MES) including Werum PAS-X and Rockwell Automation Plex, Enterprise Document Management Systems (EDMS) such as Documentum D2, Quality Systems, Process Analytical Technology (PAT-APEX), and Laboratory Information Management Systems (LIMS) such as LabVantage.
●Develop strategic work agendas, establish technical objectives, assign responsibilities, and manage information programmers, engineers, and project managers across extensive teams or multiple smaller units. This also encompasses the scheduling and coordination of departmental activities.
●Oversaw a comprehensive global application portfolio of fifty applications, along with the management of annual support services and licensing fees.
●Ensure the maintenance of applications and controls in compliance with regulatory standards like GMP and SOX, applicable to more than half of the application inventory.
●Convey both immediate and future business objectives to guarantee that information systems align with corporate and regulatory benchmarks.
●Conducted thorough investigations into the viability of new systems and applications, as well as alterations to current ones, and provided recommendations for potential actions.
●Crafted and sustained IT project blueprints, encompassing milestones in collaboration with business units and other IT groups, complete with baseline metrics and projections. Engaged with Service Delivery teams, Delivery Managers, and PMO to forge interdisciplinary teams aimed at realizing business objectives.
●Evaluated the profitability of investments in equipment, hardware, software, and network infrastructure.
Key Contributions:
●Oversaw the allocation of resources and the streamlining of workflows, as mandated by the Supply Chain & Quality Delivery Teams. Provided expertise in areas including software application architecture, Software Development Life-cycle (SDLC), and change management. Ensured adherence to SOX and GMP compliance standards through diligent metric analysis. Formulated and upheld Service Level Agreements (SLA) and Operational Level Agreements (OLA) in partnership with business proprietors. Conducted thorough evaluations of departmental documents to ensure their proper distribution and archiving. Initiated the client assessment and analytical process to lay the groundwork for research endeavors.
Associate Director, North American & Eastern EU at Sanofi S.A., Westborough
September 2009 — August 2016
●Elevated from Senior Manager as responsibilities expanded from Genzyme Global to Sanofi North America, and eventually to Sanofi Global.
●Overseeing the management of resources and system workflows, as solicited on a global scale.
●Areas of expertise are supported to ensure compliance with SOX and GMP standards.
●The service level hierarchy is as follows:
Service Level 0: Collect user information and direct the ticket to the appropriate support group (Service Desk does not perform troubleshooting).
Service Level 1: Manage ticket routing to support groups, along with providing basic scripted responses and troubleshooting.
Service Level 2: Conduct comprehensive troubleshooting of reported issues and serve as a liaison for application users.
L3/L4 (Old Regional Team): Act as a Subject Matter Expert/Super User of the system. L4 (New Global Team): Function as a Subject Matter Expert/Super User of the system and designer. Part of ITEC North America, focusing on Applications Integration, Development, and Operations, with a particular emphasis on the North American sector of Sanofi’s manufacturing business, including Sanofi Genzyme, Sanofi Pasteur, and Sanofi Merial.
●Fostered ongoing process enhancements and performance optimization in manufacturing, focusing on issue resolution, robustness, and compliance, which led to the recognition with corporate awards.
●Managed the business event calendar and orchestrated major initiatives. Evaluated the repercussions of regulatory shifts on operations and formulated contingency strategies. Maintained an adaptable and efficient operational stance through proactive issue resolution and sophisticated problem-solving. Guided financial management activities, encompassing the creation and oversight of budgets.
Principal Project Manager at Genzyme, Genetics division(s), Westborough
July 2006 — September 2009
●Advanced from Senior to Principal within just three months of my tenure at the organization. Received the VP Award for Excellence for leading a national $230 million systems overhaul project as part of a six-member Project Management team.
●Served as the intermediary with business executives for the strategic planning and execution of system or application developments, and also delivered quarterly presentations to the board of directors. Provided direct support to clients and physicians, ensuring a personalized approach to align initiatives with both internal and external stakeholders, including sponsors, suppliers, and resources. Collaborated with business and project teams to define the scope, goals, and both functional and technical specifications, orchestrating the delivery of services across nine specialized testing laboratories. Crafted comprehensive program and project outlines, centered on key milestones and expected outcomes, complete with established baselines and projected forecasts.
●Successfully completed projects by utilizing matrix resources and engaging with business users, in line with the agreed-upon project plans, ensuring timely delivery within the allocated budget and effective change management.
●I oversaw the management of on-site, off-site, on-shore, and offshore resources. My responsibilities included coordinating and assisting in training users and team members within user groups. I worked closely with Developers, application specialists, Business Systems Analysts (BSAs), IT Project Managers (PMs), and business PMs. Additionally, I collaborated with team leads, application delivery managers, and the Project Management Office (PMO) to develop resource plans that aligned with project goals and constraints.
●I handled business, program, and project expectations, facilitated communication with stakeholders, including management and business executives, and escalated unresolved issues while effectively communicating decisions. This role often required frequent domestic travel and occasional international travel.
●I directly managed billing implementations and resolved issues with financial teams. I worked with systems such as our home-grown RBS and Xifin, which is a comprehensive accounts receivable and financial management solution for clinical laboratory use.
●I initiated and led process flow initiatives, ensuring compliance with Operational Level Agreements (OLAs) and Service Level Agreements (SLAs). Additionally, I played a key role in providing Global service desk support using the Clarify application system.
●Clarify is an Off-The-Shelf (OTS) Customer Service Management (CSM) system based on Oracle7 RDBMS and the RS/6000 platforms.
●I played a pivotal role in spearheading IT projects for the establishment of new sites, encompassing comprehensive data center and networking solutions, ranging from 1 Gigabit dedicated Metropolitan Area Networks (MAN) to client DSL support. This involved maintaining seamless operations at existing sites while transitioning to upgraded services. My experience includes the successful execution of three site developments and a significant relocation project, with IT expenditures surpassing $26 million for a single site’s technological requirements.
●I ensured the strategic alignment of Genzyme’s business systems with project objectives, upholding quality standards by monitoring and documenting the progress of programs and projects. I contributed analytical insights to aid in the selection, development, implementation, and sustained support of business systems. I also guaranteed a smooth transition of the final product to the support team or the designated business stakeholder. Furthermore, I formulated, secured approval for, and administered program budgets ranging from $30,000 and $250,000 to $26 million, encompassing Expense, Capital, or a combination of both.
●I led the implementation of comprehensive enterprise systems, including FORS (Fusion Oncology Reporting System), FUSION (Laboratory Information Management/Laboratory Information System), and Cellular Analysis IQCA. Additionally, I oversaw the deployment of BioImagene and Bacus for automated marker analysis, as well as systems for automated metaphase detection, karyotyping, and FISH (Fluorescence in Situ Hybridization) analysis and reporting. Each initiative represented a significant enterprise-wide effort.
Key Contributions:
●I architected and engineered a variety of information technology systems tailored for healthcare applications. This included the creation of intelligent application designs that streamlined automated processing. I also crafted information system frameworks for efficient data processing and storage. My expertise extended to IT infrastructure planning, addressing the comprehensive technological requirements of entire sites. Throughout these projects, I was at the helm from the initial discovery phase to the successful conclusion.
Senior systems application analyst at Lifespan Hospitals Group, Providence
January 2002 — July 2006
●I orchestrated discussions, convened meetings, and led presentations that fostered collaboration between clients, business units, and IT project groups. This role was instrumental in reconciling the differences between technological capabilities and business strategies.
●I delivered analytical expertise, support, and development guidance in the selection and deployment of diagnostic applications and interfaces. This initiative was aimed at creating high-value, broadly accessible, and fully integrated information networks that offer comprehensive solutions.
●In my primary role as a project manager, I adhered to PMBOK methodologies to guide our initiatives. My responsibilities included overseeing database management, executing product updates, and facilitating system upgrades. I was involved in crafting interface designs and developing HL7 specifications. The systems I worked with encompassed the Quovadx Cloverleaf Interface Engine, Flat File Schema, XML Metadata interfaces, and data migration on the HL7 platform. I identified and implemented enhancements to refine IT operations and achieve cost savings. Additionally, I took the lead in authoring or directing the creation of system and interface test plans, and I was instrumental in developing use cases and entity-relationship diagrams to support our projects.
●I navigated the complexities of a hospital group disaffiliation, supervised focus groups, and adeptly steered both the implementation processes and the divestiture. Collaborating closely with senior IT management, I fulfilled the role of a team leader, guiding our collective efforts towards successful outcomes.
●I meticulously documented and streamlined both existing and prospective systems and workflows, utilizing a diverse array of analytical tools to enhance operational efficiency and foresight.
Senior Project Engineer / Program Manager at Senior Aerospace, Sharon
August 1994 — January 2002
●Throughout my tenure, I have served as an Associate Chief Engineer, engaging with clients worldwide through both direct, face-to-face interactions and remote consultations.
●I developed conceptual designs, conducted analyses, and crafted technical proposals for Bellows-related products. This comprehensive process spanned from the initial development phase through to qualification testing and culminated with the delivery to our first customer.
●I collaborated intimately with clients to refine development objectives and translate these design ambitions into tangible manufactured products.
●I spearheaded development teams and oversaw project finances throughout the product development life-cycle, addressing a spectrum of concerns related to engineering, manufacturing, sales, and support.
●I formulated qualification testing protocols for our projects, ensuring a robust framework for assessing product standards and performance.
●I devised strategies and oversaw the manufacturing, testing, and field support processes that significantly influenced the division’s operations.
Education
Master of Science, Brandeis University, Waltham
Master of Science: Information Technology Management
Plus, Graduate Certificate: Information Technology Management
Graduated with 3.8 of 4.0 GPA
Bachelor of Science, Fitchburg State University, Fitchburg
Bachelor of Science: Industrial Science, Manufacturing Technology
(Core focus robotics and automation)
Associate in Applied Science, Wentworth Institute of Technology, Boston
Associate: applied Science, Welding Engineering
Details
Plainville, Ma United States, 508-***-****
***********@*****.***
Links
Skills
Client Services
Systems Development
Management Development
Sarbanes-Oxley Act (SOX) Compliance
Global Management
Business Process
Pathology
Software Architecture
Information Technology Management
Hosting
Network Appliances
Product Support
Lifecycle Management
Configuration Management
Resourcing
Customer Relationship Management
Business Process Modeling
Release Management
Project Management Institute (PMI) Methodology
Process Modeling
Infrastructure Automation
Strategic Leadership
Data Management
Service Desk
Business Intelligence Software
Infrastructure Management
Service Delivery
ERP systems
Forecasting
Emerging Technologies
Genetics
Architectural Design
Manufacturing Execution System (MES)
Planning
Automation
Accountability
Investigation
Divestitures
Information Technology
Data Processing
Financial Management
Compliance Requirements
Mapping
Customer Experience
Salesforce.Com
Management Systems
Staff Management
Troubleshooting (Problem Solving)
Project Management
Project Management Office (PMO)
ServiceNow
Clinical Data Management
Revenue Growth
Mitigation
Agile Software Development
Business Intelligence
Manufacturing Automation
Materials Management
DevOps
Amazon Web Services
Metropolitan Area Networks
Biotechnology
Customer Service
Performance Improvement
Integration
Performance Management
Perioperative
Project Management Body Of Knowledge (PMBOK) Methodology
Leadership
Supply Chain
SAP CRM
Microsoft Windows
Master Data Management
Information Management
Internal Controls
Metadata
Key Performance Indicators (KPIs)
Business Systems
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