Professional

RAHEEM HOFFLER

Hackensack, NJ *************@*****.*** 571-***-**** linkedin.com/in/Raheem-hoffler-3b74714

PROFESSIONAL SUMMARY

Multi-faceted and highly competent professional with extensive experience in operations management, client service, and vendor coordination. Adept at ensuring compliance with safety protocols, managing daily facility operations, and coordinating multiple projects simultaneously. Proven ability to analyze complex information and provide data-driven insights that lead to operational improvements. Strong communicator with the capacity to foster relationships across diverse stakeholders. Seeking to leverage transferable skills to contribute to the high standards of excellence.

HIGHLIGHTS

Operations Management: Successfully managed projects, analyzed processes, and implemented changes to improve operational efficiency.

Vendor Coordination: Oversaw vendor work and ensured compliance with safety standards and quality assurance.

Customer Experience: Delivered exceptional customer service by aligning solutions with individual needs and requirements.

Confidentiality & Integrity: Managed sensitive data and confidential information with the utmost professionalism.

Data-Driven Insights: Skilled in analyzing operational data and reporting insights to optimize processes.

Hospitality Focus: Emphasized a customer-first approach, ensuring all interactions foster a positive and productive environment.

PROFESSIONAL EXPERIENCE

Certification Analyst NYC School Construction Authority – L.I.C., NY May 2023 - Present

Managed vendor MWLBE certification and re-certification processes for doing business with the City of New York, ensuring compliance with established guidelines and providing excellent customer service to stakeholders and vendors.

Conducted thorough inspections and assessments of applicant firms under the guidance of the Business Development Division, ensuring proper documentation and analysis for project approval.

Implemented a meticulous review process to assess documentation, ensuring accuracy and adherence to compliance standards.

Exhibited the ability to exercise independent judgement and self-direct.

Developed and maintained key relationships with stakeholders, acting as the primary point of contact for operational support.

Demonstrated proficiency in project coordination, ensuring tasks were completed within deadlines while maintaining high standards of accuracy.

Conducted face-to-face and virtual interviews through MS Teams and performed transcription duties for further analysis and documentation.

Reviewed sensitive financial data for the determination of eligibility criteria regarding MWLBE certification.

Managed, processed, and certified/recertified a plurality of certification applications for firms seeking to do business with the City of New York (Construction, Architectural).

Patent Examiner and Researcher Edison Law Group – Washington, D.C. April 2024 – October 2024

Led the examination of patent applications, ensuring compliance with legal and technical standards while managing multiple cases.

Fostered relationships with attorneys and colleagues to expedite the patent approval process.

Managed complex documentation, adhering to confidentiality protocols and providing recommendations based on data analysis and technical expertise.

Exhibited experience working with relational databases, such as Acclaim IP and Google Patents.

Coordinated litigation support/electronic discovery projects.

Displayed ability to allocate and use time effectively to manage schedules, priorities, and deadlines.

Patent Examiner United States Patent & Trademark Office – Alexandria, VA 2006 – 2023

Led the examination of patent applications, ensuring compliance with legal and technical standards while managing multiple cases.

Collaborated with internal and external stakeholders, fostering relationships with attorneys, inventors, and colleagues to expedite the patent approval process.

Managed complex documentation, adhering to confidentiality protocols and providing recommendations based on data analysis and technical expertise.

Assisted in coordinating special projects, implementing new processes to improve operational efficiency within the department.

Exhibited experience working with relational databases.

Coordinated large, complex litigation support/electronic discovery projects.

Displayed ability to allocate and use time effectively to manage schedules, priorities, and deadlines.

Senior Technical Support Specialist Advanced Tech. Services - Norfolk State University, VA 2003 – 2006

Provided technical support for hardware, software, and network systems, ensuring operational efficiency and resolving issues in a timely manner.

Managed helpdesk tickets, prioritized support requests, and coordinated efforts with other departments to ensure customer satisfaction.

Developed solutions for complex technical problems, maintaining communication with vendors and users to ensure swift issue resolution.

EDUCATION TECHNICAL

Bachelor of Science, Computer Science [NSU Presidential Academic Scholarship] Norfolk State University – Norfolk, VA 2001

Certificate, Patent Examiner [GS-13/5 Status] US Patent & Trademark Office: USPTO Patent Academy 2006

Technical Microsoft 365, Adobe Creative Suite, Social Platforms (Meta, Instagram, TikTok, X, Tumblr, Snapchat), Google Workspace, Pe2eSearch, OACS, EAST, WEST, eDan, Classification, AcclaimIP, Generative AI,

Insight, MPEP Insight, Cisco Web Meetings, Lexis, Global Dossier, Adobe Suite, TechSmith, SnagIt, VAS (Vendor Access System).

Critical Skills: Analytical Skills, Critical Thinking, Adaptability and Flexibility, Interpersonal and Problem-Solving Skills, Business Process, Communication Skills (written and oral), Business Requirements, Conflict Resolution, Professional Skills, Financial Analysis, Machine Learning, Data Visualization, Data Analysis, SQL, Descriptive Analytics, Docket Management, Spreadsheets, Collaboration and Teamwork, Mentoring, Time Management, Document Control, Negotiation Skills, Business Development.

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