Customer Service Inventory Management
Resume:
DYLAN A. HARVEY
MECHANICSVILLE, VA
************@*****.***
Professional Summary
Transitioning from 15 years of customer service into a technical role in cybersecurity and network engineering. Combining expertise in team management, communication, and customer satisfaction with technical skills in network security, cloud solutions, and Linux administration gained through education, certifications, and hands-on technical roles. Key strengths include accountability, adaptability, attention to detail, communication, leadership, teamwork, and time management. TECHNICAL CERTIFICATION
CompTIA Security+ CE – Issued July 2024
EDUCATION
ECPI University
Bachelor of Science (B.S.) in Computer Science, with a concentration in Cybersecurity. PROFESSIONAL EXPERIENCE
Computer Repair Technician
Mid-Atlantic Tek, Ashland, VA (October 2024 – January 2025)
• Diagnosed and repaired hardware and software issues for desktops, laptops, and other computing devices.
• Supervised and trained junior technicians, ensuring adherence to technical standards and best practices.
• Configured and deployed operating systems, software, and updates in accordance with client specifications.
Manager
Marty’s Grill, Mechanicsville, VA (October 2022 – October 2024)
• Lead a team of 50 across front- and back-of-house operations, ensuring exceptional customer service.
• Implemented inventory management systems and optimized operational workflows.
• Oversaw daily use of POS systems for managing transactions and tracking financial data.
• Rapidly promoted from Server to Manager within three months based on performance.
Server
Michael’s Seafood, Carolina Beach, NC (March 2020 – September 2022)
• Delivered high-quality customer experiences in a high-pressure, fast-paced environment.
• Trained and mentored new staff in service excellence and operational protocols.
• Gained valuable teamwork and problem-solving skills through leadership in daily operations.
Deli Associate
Publix, Mechanicsville, VA (October 2019 – July 2020)
• Provided excellent customer service in a high-volume deli department.
• Operated and maintained deli equipment, adhering to safety and sanitation standards.
• Assisted in inventory management, ensuring timely restocking of popular items.
• Gained experience in multi-tasking and time management in a fast-paced environment.
Manager
Can Can Brasserie, Richmond, VA (February 2018 – July 2019)
• Managed daily operations in a high-end restaurant environment, ensuring exceptional customer service and operational efficiency.
• Oversaw staff scheduling, training, and performance management for a team of 50+ employees.
• Implemented customer feedback processes to enhance dining experiences and staff performance.
Server
Bonefish Grill, Glen Allen, VA (March 2013 – January 2018)
• Delivered high-quality service in a fast-paced, high-volume dining environment, focusing on customer satisfaction.
• Collaborated with team members to ensure seamless restaurant operations during peak hours.
• Trained new hires in menu knowledge, service standards, and customer engagement techniques.
• Gained extensive experience in multitasking and conflict resolution through daily customer interactions.
Contact this candidate