Administrative Assistant Quality Assurance
Resume:
MICHELLE L. WILSON
EXECUTIVE ADMIN/COMPLIANCE & GRANT
COORDINATOR
OBJECTIVE
• Proactive and results-driven professional with strong expertise in Compliance, Grant Implementation, Employee Training, Case Management, and Administrative Support. Open to both in-office and remote opportunities.
• Actively pursue a role where I can leverage my keen attention to detail, along with my analytical, technical, and communication skills, to enhance customer engagement, loyalty, and overall business growth.
EXPERIENCE
EXECUTIVE ADMIN/COMPLIANCE/GRANT COORDINATOR FOUNDATIONS TO FREEDOM 2022-2025
• Responsible for Compliance and Grant Implementation
• Responsible for the development and training of all new employees on Case Management Software
• Coordinate with corporate Executives and potential donors on local events
• Developed practices and a database that increased productivity by 60% for all employees in the department
QUALITY ASSURANCE & SYSTEMS COORDINATOR
THE NEIGHBORHOOD CENTER 2020-2022
• Supported the Chief Operation Officer in Quality Assurance on all grants, systems, and files.
• Ensured proper documentation for all accounts payable and receivable
• Developed and Administered training for employees and third- party affiliates
• Introduced team-building strategies that increased productivity in the workplace
SYSTEM ADMINISTRATOR/PROGRAM COORDINATOR
VOLUSIA/FLAGLER COUNTY COALITION FOR THE HOMELESS 2012-2018
• Managed the training and implementation of the ServicePoint Software for over 120 users
• Consulted for over 17 agencies on State and Federal laws and goals to ensure the improvement of the overall homeless population
• Granted access to employees and outside agencies on administrative software
C O N T A C T
**********@*****.***
De Leon Springs, FL
EDUCATION
ORLANDO SOUTHERN A.S.
Legal Investigation
ORLANDO SOUTHERN A.S.
Paralegal
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