Quality Assurance Digital Marketing

*******************@*****.***

Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering

commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.

E D U C ATION

June 1991

Associate in Arts (A.A.) in Prerequisite

Front Range Community College, Boulder, CO

August 1996

Associate in Arts (A.A.) in Psychology and English University of Colorado, Boulder, CO

GPA 3.8

E X P E R I E N C E

January 2023 - Present

Owner/CEO

Ican Company Ltd., Denver, CO

November 2020 - Present

Traffic Control Flagger

Mountain Temporary Staffing, LaborMax,

LaborFinders, Denver, CO

June 2015 - August 2020

Client Services and Marketing Executive

Nogin Consultancy, Jacksonville, FL

Start-up, pre launch company in the financial

literacy and positive mindset space

•

Phasing business strategy to incorporate further

education through experience from industry

leaders in finance, financial literacy, passive income streams, marketing, life coaching, career success

mentoring and positive mindset change

•

Phase I: 2023-2025, planning, financing, networking, goal setting, digital marketing agency operational, life insurance licensing, real estate licensing

•

Phase II: 2025-2027 implementation of educational

platform in strategic locations for maximum

student base

•

Effectively directed traffic according to established protocols to ensure the safety of work crew and

drivers

•

Collaborated with other flaggers through radio and

signal communication to maintain smooth traffic

flow

•

Demonstrated promptness in break changes to

ensure consistent coverage throughout the day

•

Moved with the work crew as required for their

safety and efficient completion of tasks

•

Adhered to PPE guidelines by wearing standard

equipment including hard hat, vest, steel toe boots, and safety glasses

•

Develop and implement marketing strategies to

promote the company's data programming and

operations services.

•

CLIENT SERVICE EXECUTIVE

M O N I C A P E D E R S E N

Identify potential clients and build relationships with them through effective communication.

•

Act as a point of contact for clients, addressing their inquiries and providing support.

•

Collaborate with Owner to ensure client satisfaction and deliver high-quality services.

•

Conduct market research to identify industry

trends, competitor analysis, and potential growth

opportunities.

•

Assist in creating marketing materials such as

brochures, presentations, and website content.

•

Monitor and analyze marketing campaigns'

performance metrics to optimize strategies for

maximum impact.

•

Stay updated on industry developments,

technologies, and best practices to enhance

marketing efforts.

•

Attend industry events or conferences to network

with potential clients and promote the company's

services.

•

S K I L L S

• Adaptability and Flexibility

• Quality Control

• Strategic Planning

• Project Management

• Customer Relations

• Marketing Strategy

• Analytical Thinking

• Conflict Resolution

C E R T I F I C ATIONS

Domestic and International Excellence in Customer

Service Certificate

•

R E F E R E N C E S

References available upon request

Contact this candidate