Customer Service Account Manager
Resume:
Christina Boronkas
Wyoming, MI
*********.**********@*****.***
Authorized to work in the US for any employer
Work Experience
Retail Sales Associate
Camping World-Grand Rapids, MI
May 2024 to Present
Ring up purchases, help people find camping equipment customer service Receiving manager
Family Fare-Wyoming, MI
September 2023 to Present
Check in vendors process credits in charge of vendors and of merchandisers Market Associate assistant
Lowe's Home Improvement-Walker, MI
January 2023 to August 2023
Appliance scheduling
Account Manager
Burns National LLC-Hudsonville, MI
September 2022 to January 2023
Assigning repo accounts to be repossessed agent updates skipping accounts Customer Service
Macy’s Inc-Kentwood, MI
December 2021 to April 2022
Process returns answer the phone ring up customers and deliver orders curbside Customer Service/Sales
Farm Bureau Insurance-Byron Center, MI
June 2019 to March 2020
Answer Calls, take payments, quote new auto, home, umbrella policies, do endorsements, bind new policies
Customer Service/Accounts Receivables
1-800 Radiator &A/C-Wyoming, MI
June 2018 to December 2018
Answer calls, pull parts, route drivers, post payments to accounts and do daily deposits, Collections Customer Service Agent
Teleperformance-Grand Rapids, MI
October 2017 to February 2018
Tech Support for Keurig Brewers, also help complete online orders for Coffee and Brewers. Answer calls at least 35 during a shift.
Field Services Technician
Adecco-Grand Rapids, MI
June 2017 to October 2017
Call Center, file furniture claims for Natuzzi Furniture, answer calls from customers, retailers, and Natuzzi representatives. Also determine if claims can be accepted or denied. Hire the furniture technicians that will be sent to make the repairs.
Cashier/Floor Stocker
Walgreens-Grand Rapids, MI
January 2017 to March 2017
Ring up customers, replenish products on the sales floor. Help customers with their purchases. Account Manager/Skip Tracer
Loss Prevention Services-Grandville, MI
August 2016 to November 2016
Tasked with managing 500 accounts for Credit Acceptance, to find cars up for repossession. I would work with agents and the lenders to find the debtors to have the cars picked up. I also took calls from all the other lenders to help find cars for other teams.
Sales Agent
Dialogue Marketing-Troy, MI
September 2014 to March 2015
Charged with insurance sales activities for auto insurer. Marketed and sold policies to individual customers in eighteen states. Conducted both phone-based and in-person sales, produced premium quotations, and explained policy coverage and additional relevant information. Sales Agent
River City Benefit Designs-Marne, MI
April 2013 to July 2013
Conducted sales activities for general insurer, including premium quotation and sale of policies to individual customers.
Sales Agent
Allstate Insurance Co-Zeeland, MI
October 2011 to February 2012
Tasked with performing insurance sales activities for general insurer. Marketed and sold policies to individual customers, generated new business, and dealt with customers both over the phone and in person and included explanation of policy coverage and additional relevant information. Customer Service - Funding Dept
Inc./First American Title Co-Grand Rapids, MI
October 2010 to April 2011
Provided customer service to clients and counterparties for major title company. Duties encompassed handling client inquiries regarding refinancing, questions relating to trust documents, required methods of document execution, title work, and scheduled signings. Also cleared files in order to permit disbursements, and obtained missing paper work as required. Prior positions included Sales Agent for BWB Agency in Grand Rapids, MI involving selling of auto and home policies, and Collections Manager for Merchant Systems in Fremont, CA. Sales Agent
BWB/Beckett Insurance-Grand Rapids, MI
September 2008 to January 2010
Tasked with performing insurance sales activities for general insurer. Marketed and sold policies to individual customers, generated new business, and dealt with customers both over the phone and in person and included explanation of policy coverage and additional relevant information. Duties extended to preparation of endorsements, writing of policies, and performance of annual reviews. Insurers represented included AMS, Citizens, Safeco, Foremost, American Modern, Grand General, and Progressive.
Education
MBA in Business Administration
ARGOSY UNIVERSITY
2015
Bachelor of Science in Applied Management
GRAND CANYON UNIVERSITY
2011
Skills
• Microsoft Office
• Loss Prevention
• Insurance Sales
• Customer Service
• Account Management
• Coffee Experience
• Underwriting
• Accounts Receivable
• Upselling
• Typing
• Salesforce
• Microsoft Outlook
• Presentation Skills
• Delivery Driver Experience
• Administrative experience
• Time management
• Customer service
• Communication skills
• Typing
• Clerical experience
• Inside sales
• Salesforce
• Presentation skills
• Account management
• Cash handling
• Sales
• Underwriting
• Upselling
• Cash register
• IT
• Phone etiquette
• Organizational skills
• Microsoft Word
• Microsoft Powerpoint
• Front desk
• Computer skills
• Office experience
• Data entry
Certifications and Licenses
Property and Casualty License
September 2010 to September 2025
Life and Health Insurance
September 2014 to September 2025
Insurance Producer License
Driver's License
September 2020 to September 2025
Life Insurance License
Property & Casualty License
Life & Health Insurance License
Assessments
Data entry: Attention to detail — Proficient
November 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Sales fit — Proficient
April 2021
Measures the traits that are important for success in sales positions Full results: Proficient
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
December 2020
Influencing and negotiating with customers
Full results: Proficient
Inside sales — Proficient
March 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Administrative assistant/receptionist — Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Typing — Proficient
November 2021
Transcribing text
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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