Customer Service Social Media

AYOBAMI OLAKUNLE OLADEINDE

Tejumola Estate, Ogun State.

234-***-**** 635

*******************@*****.***

Dynamic and results-oriented individual with a passion for event organization, promotion and growth of any company. With a proven track record in creating engaging atmospheres and driving customer engagement, I have also contribute to the success and building team spirit and togetherness in promoting the core value and dream of the organization. MY PROFILE

• Over seven years’ combined experience in marketing and advertising in both the health and business administrative.

• Event management skills for ensuring smooth operations.

• Fabricator and aluminum profile graduate 2017

• Higher National Diploma in Business Administration 2015

• Reconciliation in Audit Federal Medical Centre 2020

• Customer Service Relation Chicken Republic (Fast Food)

• Regional manager Mr. Biggs Fast Food

• Competent with information technology, social media and other marketing platforms and channels.

• Level-headed individual with strong analytical, communication and leadership skills.

• Value integrity, impartiality and “being my brother’s keeper” Project development

• Fidson – (hand wash, laundry detergent, bar soap, etc.)

• Tantalizer Food – plantain chips, “dodo” chin-chin

• Archcrafty – aluminum fabrication (railings, burglary-proof, roofing etc.) Workshop Facilitation & Public Speaking

• Understanding a Business

• How to start a business from scratch

• Maintaining proper hygiene in Food Packaging

Community Involvement & Volunteering

• Assistant General Secretary, Moshood Abiola Polytechnic, Nigeria

• Assistant Accounting Officer, Anglican Communion, Nigeria

• Head of Media, Dominion City, Nigeria

MY WORK EXPERIENCE

Allied Fabrication Aluminum DOM Major

2017 to present

• Coupling of Aluminum Component

• Roofing (Long Span Aluminum Sheet, Gerrard, Step Tiles)

• Perfect Lying of Fence Wire

• Fixing of aluminum sliding windows, doors and casement windows

• Setting of block glass

Storefront Counter, Federal Medical Centre

2020 to present

• Offer friendly and timely customer service

• Provide support to supervisors and managers to ensure quality service Customer Service Associate, Mr. Biggs

05/18 – 23/18

• Provide quality customer service based on individual needs.

• Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers.

• Monitor customer satisfaction levels and develop methods for increasing them.

• Assist manager in implementing day-to-day activities. Teacher & Lead Coordinator, Heroic Educational School 13/18 – 24/19

• Create, plan, and organize academic and extracurricular activities.

• Develop dynamic subject material to present and share to students according to syllabus and academic curriculum.

• Evaluate the progress of the students (over 100 students in total)

• Create and distribute progress reports to both students and parents.

• Educate the students on following the school’s moral codes and behaviours.

• Cultivate and maintain optimal relationship with students, parents and academic authorities.

Director of DOM Major, Aluminum Resource, Nigeria

2017 to present

• Plan, coordinate, and evaluate the activities of the organization and departments that help and implement advertising campaigns to promote the sales of products and services.

• Understand the market demand and establish an avenue to distribute networks for products and services with strategies to access the heart of the market.

• Plan, organize, direct, control and evaluate design to meet organizational standard and business needs.

• Conduct market research, collaborate with advertising team, marketing teams and field and public relation teams to plan, evaluate and manage online presence.

• Develop strategies to promote the brand and limit errors and risk. Head of Production, Mr. Biggs Nigeria

05/18 – 23/18

• Supervise production to ensure the final product matches the original idea

• Review designs and request changes as needed

• Present the product to the buyer or stakeholder

• Conduct market research

• Develop strategies to promote the brand and limit error and risk

• Collaborate and brainstorm with the sales, marketing, advertising, product design and product development team members to ensure a holistic and inclusive approach

• Plan and promote traditional and social media marketing campaigns

• Establish design guidelines and time management for customer satisfaction Marketing Specialist/ Coordinator, Tantalizer Food, Nigeria

• Brainstorm and develop ideas for creative social media marketing campaigns

• Conduct market research to inquire about consumer preferences, buying patterns and market trends

• Curate what each exhibited artwork represents prior to exhibition in order to promote artwork using various mediums, such as pamphlet, billboard and social media

• Gather, analyze and interpret data for art marketing purposes

• Coordinate and support fellow artists with safe delivery of artworks MY EDUCATION AND PROFESSIONAL DEVELOPMENT

Reconciliation Officer, Audit Federal Medical Centre, 2020 Store Officer, Federal Medical Centre 2021

Stock Verifier Officer, Federal Medical Centre 2023 to present Higher National Diploma, Business Administration, Moshood Abiola Polytechnic 2013-2015

Bachelor of Science, Al-Hikimah University Ilorin

2024 to present

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