Customer Service Support Assistant
Resume:
Craig A. Mickelson
Apache Junction, AZ.
Cell: 602-***-****
Objective;To serve our country’s citizens and veterans in the most appreciative and accommodating manner while being a “team-player” in anyplace helping people.
QUALIFICATIONS
30 Years + Background in Customer Service and personalized customer assistance.
· Whole Health Peer Facilitator, Nov. 2018 for Group Orientation
· Other Accomplishments
● Bachelor’s Degree, Grand Canyon University; Business Administration
● 30 Years + Background in Customer Service and personalized customer assistance.
● 22+ Years in VA in Combined Service (US Navy and VA combined)
● Conducted training in customer service skills and leadership skills to co-workers that exhibited exemplary results in improved service.
● Recognized as Employee of the Month, April 2016 at Prescott VA.
● Organized, conscientious and thorough in all tasks demonstrating reliability.
● 15 years United States Navy service. Primarily in Submarine Service.
RELATED SKILLS
· · RELATED EMPLOYMENT HISTORY
Advanced Medical Support Assistant
Veterans Administration Dec.2020-Dec. 2022
500 N Hwy 89, Prescott, AZ.86313
Shannon Leek, May be contacted
Performed Primary duties as needed in Front Desk area, Veteran scheduling
Covered and adapted to different PACT Teams in Clinics
Did small groups during involvement with Whole Health, Prescott
Small amount of veterans were showed improvements in health and vitality
While attending Whole Health Groups
Attempted to cover Whole Health in Groups and Video applications during
COVID Pandemic, no results.
Various duties for MSA, all focused on Veterans Pact team appointments
Conducted other duties as assigned and as were needed.
Program Support Assistant
Veterans Administration May 2015- Dec. 2020
Prescott, AZ. 40+ Hours per Week
Dr. Hummel; May Be contacted
928-***-**** Ext. 6893
Family Christian Store
Part-time, Associate. Dec.2016-May 2017
Prescott, AZ. 3-12 Hours per week
Mary;928-***-****; May be contacted.
Responsible for assisting in customer service in all different areas and exceed
Their expectations.
Assist with helping with different Christian books and literature.
If needed, assist with people looking for spirit-filled guidance.
Medical Support Assistant
Veterans Administration Feb 2014- May 2015
Prescott, AZ. 40+ Hours per Week
Timothy Howe; May Be Contacted
Basic & Advanced Medical Support Assistant functions while assigned to
Domiciliary Medical area.
Consistently been scheduling MHBS RRTP associated appointments needed
As per Doctors and Nurses.
. Print out labs for all associated patients attached to the Domiciliary.
Admit and Discharge all MHBS RRTP patients.
Input patient confirmation & correction of demographics data in patient records.
Ensuring Provider’s encounters are completed and up to date.
Responsible for Primary timekeeper in Domiciliary and associated Nursing.
Effective use of medical terminology for best communication with the providers
for patient care.
Request and send for outside medical records when necessary for patient records.
Responsible for Mental Health IOP administrative reports.
Responsible for MH IOP reproduction requests for the various providers and
RN.
Assisting with organization of applicable patient reading materials related to MH,
Intensive Outpatient Program.
Assistance with keeping a running library that is needed for the various groups
Associated with the Mental Health IOP.
Responsible for ALL supply related requests for the MH IOP Program.
Effective management of IOP Program group schedules with the group rooms
availability.
Assist with IOP as duties are prescribed as the program expands.
Manage related documents and expand patient and staff library.
Perform other duties as necessary as situations arise for patient centered care.
Medical Support Assistant
Mesa, AZ. Oct. 2010- Feb. 2014
Paula Fisher; 480-***-****. 40+hours per week
Primary duties are scheduling for veteran and follow-up appointments after
Seeing providers.
Responsible for Team effort of covering other areas for absent personnel.
Ensure verification of veterans knowledge of upcoming appointments and address
Estimated needs with nursing staff.
Assist with encounters closing for all associated providers at the Mesa CBOC.
Perform other duties as necessary as situations arise for patient centered care.
Effective use of medical terminology for best assistance with the all providers.
Request and send for outside medical records when necessary for patient records.
Responsible for organization of appointments according to nursing and the
Provider’s needs.
Documentation of patient interactions that best shows patient care along with
proper medical care procedures.
Security Officer
Wackenhut Security Aug.2008- Present
Tempe, AZ. 40+ Hours per Week
LT. Ruben Gastelum; May Be Contacted
602-***-**** (Corp. Office)
440-***-**** (Supervisor-Job Site)
Responsible for Security and safety of personnel and equipment at various
locations. Duties include constant monitoring of building and surrounding parking
area and properties. Monitoring of commercial location involves vehicular patrol
personal patroling and monitoring of a complex series of monitoring cameras to
ensure safety and security.
General Nutrition Center, 1995-2002
Sales Associate and Manager 40+ Hours per Week
Bullhead City, Scottsdale, AZ.
Sales Associate and Manager
Sales, Vitamin and Health Nutrition Assistance. Counter and cash management
Associated duties for a retail store. Management; Training and employee
Assistance. Opening and closing duties
Delivery Person
Pizza Hut Nov.2000- Feb.2010
Scottsdale, AZ. 5- 10 Hours per Week
Supervisor- Natalie Schafer; May be Contacted
Delivery of different foods to customers as quickly as possible. Collateral duties;
include: food preparation and cleaning. Assist with local marketing in Scottsdale
area.
Sonar Technician(SS) Sept. 1977-July 1992
UNITED STATES NAVY 40+ Hours per Week
Fleet ASW Training Center, PAC,
San Diego, CA.(Last Duty Station)
Last Supervisor, Kurt Stauff, unknown contact number
While attached to various submarines, seagoing commands and various shore
Stations, performed various technical and management functions while in the
Naval Service. Some functions include; Leading Petty Officer-Sonar and Repair
Division, Supply Parts Petty Officer (6years), Sound Silencing Officer, Career
Counselor, Leading Training Petty Officer and D.O.T. Coordinator, Pacific,
San Diego, CA.
● Reviewed and monitored all personnel for sonar training to further divisional cohesiveness and to further their careers.
● Successfully enhanced the camaraderie in the Sonar and Repair divisions
That resulted in an increase in productivity division-wide.
● As Supply contact, processed all requisitions for repair parts, consumable and “high-profile” parts-promptly to complete mission requirements.
● As the Leading Petty Officer, resolved all conflicts in a quick, cooperative
Manner.
Selected Accomplishments
● Implemented a “Cross-Training” with different departments of the Navy, resulting a more balance and productive division in terms of
Team-spirit and motivation.
● Received “Ironman Award in support of “at sea” replenishment of U.S.
Submarines during Desert Storm while attached to U.S.S. Orion.
● Received Letter of Commendation for dedication of Duty while performing duties as Sound Silencing Petty Officer. 1979
● Qualified in Submarines while assigned U.S.S. Sam Houston SSBN 609.
EDUCATION
o Whole Health; Taking Charge of My Life, Augusta, GA. Jan. 2019
o Mastery Certificate in V.A. School at Work pilot Program, Prescott, 2017
o Grand Canyon University, Phoenix, AZ. Bachelor’s Degree in Business Mgmt. Completed. March, 2012.
o Completed 2012 Veteran’s Administration LITE Training Course
TRAINING
School at Work, Prescott VA, Graduated; August,2017
Naval Leadership LPO Course, 1991
Leadership, Management, Education & Training, 1991
Instructor Basic Training, 1991
Navy Career Counselor, 1991
Submarine Sonar Analysis, 1987
2 Advanced Marketing Seminars, Sales and Customer I.D,1993 & 1994
General Nutrition, Completed Entire Computer Based-training Course, 2001
Nextel, Attained Level 3 repair designation for Cell phones, 2003
Hertz, Advanced Sales classes-different escalating levels, 2004-2007
AWARDS
o Dept. of Vet. Affairs, Prescott; Letter of Appreciation, March 2018
Friends of Social Work
o Dept. of Vet. Affairs, Prescott Letter of Appreciation, March 2018
In relation Employee Engagement Project
Dept. of Vet. Affairs, Prescott, School at Work Mastery Certificate;
July, 2017
Prescott, Department of Vet. Affairs, Emp.of the Month, April, 2016
Customer Service Award, General Nutrition, 2000
3 Quarterly Customer Service Awards, Hertz, 2006
Security Officer of the Quarter, Wackenhut, 2009
2 Certificates of Recognition, Wackenhut, 2009, 2010
Good Conduct Award (Three)
Sea Service Deployment Ribbon w/ 6 Bronze Stars
SSBN Deterrent Patrol w/ Silver Star
Navy Expeditionary Medal
Letter of Commendation, USS Sam Houston, 1980
Ironman Award, USS Orion(AS-18) Italy. 1991
National Defense Award, 1991
Contact this candidate