Quality Assurance Technical Support
Resume:
Michelle D. McGee
Apt. #***
West Chester, OH 45069
**************@*******.***
EXPERIENCE
Tata
Consultancy
Services -
Milford, OH
**/**** - **/**** *******al Support
Lead
● Technical troubleshooting support for Honeywell Aerospace users/customers - Teamcenter Product Lifecycle
Management Software.
● Software Installation/Configuration/Upgrades.
● Quality Assurance Testing.
● CAD Application Integration Support.
Ford Motor
Company/
iknowvate
Tech. -
Dearborn,
MI
10/2008 - 01/2009 Configuration Manager
- Digital Build/
Innovation Team
● Maintained Digital Build requirements and prepared metrics for multiple Vehicle Programs.
● Created and applied feature codes for Vehicle Programs.
● Performed Build comparisons between Production and Test Program Nodes.
Siemens -
Maryland
Heights, MO
04/2007 - 10/2008 Application Engineer -
Global Technical
Access Center (GTAC)
● Global Technical troubleshooting support for Product Lifecycle Management Software - Teamcenter Engineering / Teamcenter Unified Architecture.
● Quality Assurance Testing identifying software problems and useability issues.
● Development Team assistance identifying software problems and quality assurance issues.
● Software Installation/Configuration/Upgrades.
GM Powertrain - 02/2000 - 04/2007 Design Process & Pontiac, MI Tech. - RDV
Dev/Deploy
Team
● User Acceptance and Quality Assurance Tester for Teamcenter Engineering (TcE), Repeatable Digital Validation
(RDV) and Global Powertrain Common Release System
(GPCRS).
● Troubleshoot and resolve internal/external customer computer software issues via phone/emails/web tickets.
● Executable Test Set Composition Expert using GMPT processes.
● Mentor for RDV/TcE/GPCRS.
● Development and Deployment of RDV/GPCRS upgrades and training material.
● Assured hardware functionality is compatible with the introduction of new software.
● Created BOM structure(s) of new engine programs for RDV.
● Applied variants/options to new BOM’s for RDV engine programs.
● Prepared BOM structures for cache maintenance building.
● Database Administrator subject matter expert.
GM Powertrain - 09/1996 - 02/2000 Data Coordinator - Warren, MI Teamcenter
(IMAN)
Implementation
Team
● Implemented Production Data Management System (IMAN) for Warren facility.
● Software upgrades and system testing.
● Migration of all Engine Programs into PLM System (IMAN) for Warren facility.
● Prepared common guidelines, procedures, processes, and forms for PLM System.
● Prepared monthly system performance metrics and status reports.
EDUCATION 12/2005 - Cornerstone University - Grand Rapids, MI
● Master of Science - Business Management
05/2004 - Cornerstone University - Grand Rapids, MI
● Bachelor of Science - Business Management
SKILLS ● PLM - Teamcenter 10.1/11/13
● CAD Applications - NX/ProE/Catia
● CAE - Product Vision / TC Vis
● Service Now
● Test Director 8.0 SPI
● MS Office Suite
● Microsoft XP/Windows 10
● UNIX/Linux
● Product / Software Support
● Troubleshooting
● Problem Solving
● Technical Support
● UAT Testing (Selenium)
● Customer Support
● Communication
● Critical Thinking
● Root Cause Analysis
Contact this candidate