Customer Service Support
Resume:
Diamond King
Hyattsville ***85
****.**********@*****.***
Professional Summary
Highly motivated and results-oriented Customer Service professional with my years of experience delivering exceptional service in fast-paced environments. Skilled at building strong relationships with customers, resolving inquiries, and providing tailored solutions to ensure customer satisfaction. Adept at handling high-volume calls, managing complex issues, and maintaining a positive attitude under pressure. Known for strong communication, problem-solving skills, and a commitment to delivering a seamless customer experience. Seeking to leverage expertise in customer support and problem resolution to contribute to a dynamic team and improve customer retention
Key Skills
●Customer Support & Engagement
●Communication & Interpersonal Skills
●Conflict Resolution
●Sales
●Team Collaboration
●Problem Solving & Critical Thinking
●Time Management
Professional Experience
May 2017-May 2018
Toy-R-Us (Sales Associate)
●Provided excellent customer service, assisting customers in selecting products, answering questions, and ensuring a positive shopping experience.
●Maintained store cleanliness and organized product displays to create an inviting and efficient shopping environment.
●Operated cash registers and handled customer transactions, processing payments accurately and efficiently.
October 2019-October 2021
Kmart (Customer Service/Sales Associate)
●Delivered outstanding customer service by assisting shoppers in finding products, answering inquiries, and providing detailed information about promotions and sales.
●Operated cash registers, processed transactions, and handled returns/exchanges while ensuring accuracy and efficiency.
●Organized and restocked merchandise on shelves and displays, ensuring the store remained neat and well-stocked throughout the day.
November 2021-2022
The Aloft, The Element ( Front Desk Associate)
●Delivered exceptional customer service by welcoming guests, checking them in/out, and addressing inquiries or concerns in a timely and professional manner.
●Managed reservations, handled guest requests, and coordinated with housekeeping and maintenance to ensure smooth operations and guest satisfaction.
●Answered phone calls, provided information about hotel amenities, and assisted with booking accommodations
Education
GED
Hyattsville/Maryland, Graduation Date (08/2023)
●Completed General Educational Development (GED) exam, demonstrating proficiency in key high school subjects including math, reading, science, and social studies.
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