Frederick Pollock
Jacksonville, FL *****
*******.****@*****.***
Work Experience
Senior Account Executive Collection
ADT Security Services-Jacksonville, FL
December 2011 to Present
I'm a team leader helping new hires navigate challenging accounts, take escalated calls, and help agents develop game plans to ensure future success.
Collections Representative
Central Credit Service-Jacksonville, FL
June 2005 to December 2011
Top senior account rep consistently achieved hire then excepted stats as a result received month bonus incentive.
Education
Associate in Arts
Fla. State - Jacksonville, FL
January 1998 to December 2001
Associate in Arts
Fla. State - Jacksonville, FL
January 1998 to December 2001
Associate in Arts
Fla. State ?Jacksonville, - Florida, United States January 1998 to December 2001
Associate in Arts (AA)
Fla. State - Jacksonville, FL
June 1998 to May 2001
Skills
• NEW Hires Collection Account Executive Account Management Account Representative Account Rep Relationship Management Business Development Sales Management Cold Calling Credit Issues Collections ADT English
• Intermediate
• Customer service (10+ years)
• Communication skills
• Sales
• Customer Relationship Management (10+ years)
• Management (5 years)
Awards
Top collector in the company
July 2020
The top collector for the company collected 800,000 in 1 year and received a circular of excellent reward Certifications and Licenses
Driver's License