Administrative Associate

Resume

Ph: 306-***-****

*******************@*****.***

Khanjanben Patel

PROFILE:

Many years of customer experience with highly effective in verbal and written communication. Able to resolve complex issues and makes an effective judgement to achieve objectives and company targets. Develop alternative solutions by making plans to resolves customer queries. Strive for continuous improvement of self and team members. Expertise in increasing productivity through detailed cost analysis and process improve.

EDUCATION / QUALIFICATION:

Education : CDDM [Mar-2006 - Jun-2009]

Computer Skill : Word, Excel, PowerPoint, Internet browsing and Email

ACHIEVEMENT:

Quarter of the manager – Consecutive 3 times

Crew of the month – 2 times

Multiple work oriented certificates

SKILLS:

Answering customer inquires and provide exceptional service over counter, phone and Email

Crew trainer

High speed data entry and typing proficiency

Multi-tasking

Excellent proven sales techniques and Negotiation skills

Great organizational and management skills by adhering to standards and guild lines

Provide assistance regarding technical equipment and computer issues by contacting helpdesk over phone call and via Email

Quick learner

WORK EXPERIENCE:

Macdonald’s [Aug 2017 to Till date]

Shift Manager

Greeting all the incoming and outgoing guests and communicating with them while ordering. Ensuring and providing flawless, upscale, professional and high class guest service experiences.

Take appropriate action to increase or decrease employees on shift to achieve profit targets.

Counting cash daily at the end of shift.

Analyzing customer feedback and providing strategic direction to continuously improve overall rating. Offering help with using the ordering kiosks.

Ensure exceptional personalized services will be provided to disabled people, elderly, children and VIPs.

Manage customer relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures. Resolve the phone and in person problems.

As a health and safety manager making sure all employees and customers are healthy and safe.

As a technology manager, make sure all the computers, POS and equipment are in smooth working condition and troubleshoot for any issue occurs.

Give training to all new employees and managers and make sure they adhering to standards and guild lines.

Reference: Provided upon request

Aaryavilla Co. Operating Housing Soc. [Dec 2015-June 2017]

Customer Service Representative/Clerk

Performing all the clerical duties and handling whole office alone

Warm welcome of current and future house owner or tenants. Providing them detail information and guiding them to show all the amenities.

Consistently being proactive in identifying and pursuing sales opportunities to match financial targets

Solving and giving information to the current and future tenants via incoming and outgoing phone calls

Preparing periodic reports and maintain them to provide to the board of directors or management team whenever required.

Receiving all the complaints of current living owners and tenants and fix those by directing requests to skilled labor.

Sending reminders via email, mobile messages or company’s software tenants and owners for bill and utility payments

FEEDEX COURIER [Jan 2010 -May 2017]

CUSTOMER SERVICE REPRESENTATIVE

Store, manage and track company documents for office use and other stake holders

Hold or release, invoices and payments for business needs in accordance with Accenture and client invoicing procedures

Monitoring blocked and parked invoice reports and ensuring aged invoices are followed up on a timely basis

Follow up all undue payments or bills via Emails or phone calls whenever required.

Making weekly schedules and monthly payroll.

Confer with customers by telephone or in person to provide information about products or services, quotations, receive orders or cancel accounts.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Provide clerical support to various management and operational functions.

Increase sales via tele marketing to achieve customer targets.

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