Data Entry Operations Coordinator
Resume:
Courtney Clark
Rapid City, SD *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Operations Coordinator
FedEx Ground-Rapid City, SD
October 2022 to Present
• Provide operational support in the pickup and delivery area through quality, service, and administrative functions.
• Perform checks on processes to ensure regulatory compliance.
• Monitor service, safety, cost, and quality through facility reporting metrics.
• Investigate potential performance issues pertaining to contractors and conduct business discussions with Business Contacts (BC’s) and Authorized Officers (AO’s) to resolve conflicts.
• Maintain and update vehicle maintenance records on all contractor and company owned vehicles.
• Coordinate linehaul dispatch, to include trailers, tractors, and all other equipment.
• Evaluate safety conditions for linehaul and warehouse employees and address any concerns.
• Regularly review updated laws and training to mitigate risk through legal compliance as it relates to contractors and FedEx employees.
• Maintain professional relationships with contractors, Business Contacts, Authorized Officers and all other FedEx employees.
• Perform the duties and responsibilities of an Operations Manager when needed. Customer Service Rep, Claims Auditor
Desert Edge Auto Body-Glendale, AZ
May 2015 to Present
• Close repair tickets after job completion.
• Conducting audits of repairs made to ensure quality.
• Finalize and deliver repaired units.
• Creating invoices and completing customer closeouts.
• Soliciting customer feedback through face to face interaction as well as mailed forms.
• Assist manager with damage estimates using the Mitchell system Benefits Specialist
South Dakota Department of Social Services-Rapid City, SD July 2021 to August 2022
• Review existing cases for annual renewal eligibility by preparing clear and concise documentation, reports and correspondence that reflect relevant and accurate facts.
• Establish and maintain effective and collaborative working relationships with team members and clients.
• Understand and apply concepts related to client confidentiality as well as comprehending, interpreting, and applying policies, procedures, laws, and regulations.
• Displaying confidence and innovation despite adversity while demonstrating compassion, respect, courtesy, and tact when interacting with people from diverse backgrounds and cultures
• Successfully planning and organizing work activities, adjusting to multiple demands, and prioritizing tasks to complete assignments and meet schedules and deadlines.
• Assuming initiative and completing assignments and tasks with minimal supervision.
• Understanding various social, cultural, economic, psychological and emotional factors influencing the behavior and attitudes of families and individuals.
• Conducting in-person and telephone interviews and assisting clients in finding community resources to assist with basic needs.
Patient Financial Advocate
Monument Health-Rapid City, SD
November 2020 to July 2021
• Lead financial advocate supervising the revenue cycle team in point of service collections and financial assistance processing.
• Assist patients and/or family members to access financial resources for maximum financial wellness.
• Review referrals for medical care and procedures.
• Assist low income patients and families to explore options for financial assistance for medical services with referral to social services when appropriate.
• Follow up with appropriate patients and families for financial assistance needs.
• Complete disability and medical necessity forms to assist patients – state and federal health insurance programs such as Medicaid, Medicare, and the Health Insurance Marketplace.
• Track all assigned cases to completion.
• Work closely with patients to resolve account balance issues and establish repayment plans.
• Review customer accounts, invoices, and statements in order to answer billing questions.
• Maintain collections per monthly quota at 158% - tripled collections per month from start of hire.
• Maintain confidentiality in matters regarding to patients and family.
• Interact with patients with a variety of developmental and sociocultural backgrounds.
• Initiate problem solving and conflict resolution skills to foster effective work relationship with peers.
• Comply with all legal and company safety regulations.
• Perform all job duties with a positive attitude. Public Safety Dispatcher
City of Buckeye-Buckeye, AZ
April 2013 to November 2020
• Fulfill a dual role in 24/7/365 emergency operations center by receiving incoming calls from 911 callers and officers in the field.
• Dispatching and coordinating appropriate response resources.
• Handle both emergency 911 calls and non-emergency incoming calls from citizens.
• Build community relations by listening to and documenting concerns and complaints, explain the parameters of the law and document all communication.
• Part of 3-person team that receives an average of 100-150 calls per shift.
• Dispatch and receive information from up to 40 officers in the field.
• Effectively operate 7 computer monitors, 3 keyboards, 2 phones and a radio – often concurrently while receiving incoming calls, assessing each situation, proactively dispatching resources and reacting to fluid, dynamic emergencies.
• Prioritize situations while maintaining communication with multiple involved parties, bring together multiple people to accomplish goals and resolve problems.
• Interacting with officers from Buckeye as well as other local, state and county agencies as well as federal law enforcement agencies and other first responders.
• Communicate with people in crisis situations. Quickly and calmly assess the situations, ask questions and gather pertinent details.
• Build rapport and gain trust of people of all personalities and cultures, help calm people who are scared, angry or in crisis in order to deploy response efforts.
• Enter, organized, maintain, edit and retrieve data and information.
• Perform accurate data entry into National Crime Information Center (NCIC) and Arizona Crime Information Center (ACIC) and Arizona Criminal Justice Information System (ACJIS) as well as local, state and national systems for details that include warrants, stolen property, criminal history, missing persons and runaways.
• Collected detailed caller information and reported problems to maintain detailed record of all reported incidents.
• Maintain confidentiality and security of sensitive and personal information.
• Diffused angry or upset callers by clearly explaining the confines of the law, working to resolve the issue, and maintaining positive community relationships.
• Mentor, train and supervise dispatchers as the lead dispatcher.
• Delegate tasks and coordinate efforts during complex, high-pressure crisis situations.
• Assisted with creating a comprehensive training program used to educate brand new dispatchers.
• Identified training objectives and created detailed training materials that covered all policies and procedures in the emergency operations center.
Internship
City of Peoria Mayor and Council Office
September 2011 to December 2011
• Research, report writing, attending City Council and Committee meetings, event planning Activities
Education
Bachelor of Arts in Political Science
Arizona State University West Campus - Glendale, AZ Associates in Public Administration & Public Safety Glendale Community College - Glendale, AZ
Diploma
Dysart High School - El Mirage, AZ
Master's degree in Interdisciplinary Studies - Public Administration Arizona State University-West - Glendale, AZ
Skills
• Research
• Writing Skills
• Clerical Experience
• Administrative Experience
• Typing
• Law Enforcement
• Office Administration
• Microsoft Publisher
• Microsoft Outlook
• Crisis Intervention
• Bookkeeping
• Case Management
• Crisis Management
• Behavioral Health
• Social Work
• Conflict Management
• Customer service
• Documentation review
• Windows
• Organizational skills
• Records Management
• Program Management
• Time management
• Microsoft Excel
• Microsoft Word
• English
Certifications and Licenses
Dispatch Academy Graduate
2013 to Present
Attended the Western Arizona Law Enforcement Training Academy for 120 hours. While a traditional certification isn't required in the state of AZ, this training is recommended. Hostage Negotiation
2017 to Present
Completed an 8 hour course designed to teach dispatchers the skills and tools to talk down subjects who are suicidal, barricaded, or otherwise unwilling to comply with law enforcement. Crisis Prevention Intervention
2017 to Present
Course is designed to help dispatchers and other law enforcement employees deal effectively with SMI/mentally disabled adults and children as well as people dealing with PTSD, suicidal thoughts, and addiction.
Emergency Management - FEMA
2013 to Present
Contact this candidate