Customer Service Maintenance Manager
Resume:
Michael S. Ray
***** **** ******** ***. * Houston, TX 77044
. Phone: 559-***-****, Email: ***********@***.***
SUMMARY OF QUALIFICATIONS
* 20 years of management experience of multiple Self-Storage facilities.
15 years of experience in fast-paced supply/logistics management.
Hands-on manager, focused on maximum productivity and results,
Adept at providing excellent customer service.
Proficient in Microsoft Office Suite.
Valid Texas Driver's License.
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EXPERIENCE
Maintenance Manager (2022 -2024) Shoreline Self-Storage Lakeport, CA
Maintained an 800-unit self-storage facility, two office spaces and on-site apartment. Performed minor and extensive repairs to
seventeen onsite buildings, sealing rooves, replacing doors and general up-keep.
© Installed five brand new lighting systems.
* Repaired or replaced ten camera systems.
© Scheduled or performed maintenance on 4 HVAC systems.
* — Installed four sprinkler systems and performed all lawn and garden maintenance.
Manager (June 2021 -November 2021) HP Self-Storage Management Inc Mill Valley, CA
Responsible for running and maintaining an 800-unit self-storage rental facility. Provided indoor and outdoor storage spaces, moving
supplies, and storage/moving advice for individuals, and local businesses.
* Over saw and coordinated with Site Construction Forman all construction aspects of brand-new storage facility...
© — Set up all accounts and communication with local utilities and businesses.
Responsible for all advertising and marketing.
¢ Established a yearly budget and coordinated special projects with the district manager and owner.
Private Contractor (2020-2021) Self Employed Los Angeles, CA
Ran a 15-person team coordinating logistics and transportation of civilian and government equipment.
« Coordinated loading and unloading of equipment.
© Mapped out travel routes and times of shipments.
¢ Worked with military and civilian companies coordinating equipment shipping dates and times.
Manager (2010-2020) California Self-Storage Lemoore, CA
Responsible for running and maintaining a 400-unit self-storage rental facility. Provided Penske rental trucks and moving supplies for
Naval Air Station Lemoore personnel and the local community.
¢ Scheduled and advertised all auctions.
* Responsible for the yearly budget and coordinated special projects as requested by the owner.
* Supervised two assistants in all aspects of daily operations of the property and rental trucks.
Facility awarded top rental agent for Penske Truck Rentals 2017, 2018, 2019.
Warehouse Logistics Specialist (2008-2010) WarrenCAT Abilene, TX
Responsible for all aspects of shipping/receiving, procurement, storage, and inventory control of a $4.6 million warehouse operation.
Fabricated/rebuilt all hydraulic, high-pressure air, and fuel hoses for twenty in-house work bays and various walk-in clients,
© Assisted in the implementation of a $1.8 million “Warehouse Management System” (WMS).
* Processed over 28,000 transactions with a 48 percent average line per hour exceeding the company’s average of 36 percent.
* — Assigns daily direction and training for five other warehouse team members.
© Provides input to the Warehouse manager for team member evaluations and alerts the manager of team members
performance,
Maintenance Manager (2006-2008) California Self- Storage Lemoore, CA
Coordinated and performed all of the interior and exterior maintenance for four hundred self-storage units, two business office spaces,
and the on-site, apartment. Provided Penske rental trucks and moving supplies for Naval Air Station Lemoore personnel and the local
community.
¢ Scheduled preventive maintenance on all machinery and equipment for the facility.
* Responsible for the maintenance budget and coordinated special projects as requested by the owner.
« Reported mechanical situations and estimated repair times.
United States Navy (Sep. 1987- Aug. 2007)
Evaluated 296 military aircraft in aviation logistics and material control management. Provided logistical training for Material
Control, Too! Control and Financial Programs. Implemented supply training, financial reporting, and tool control management policy
and procedures. Responsible for the security and safety of forward deployed Squadron facilities.
EDUCATION
* Purdue University, Online, November 2019- February 2020. Lean Six Sigma Green Belt
«© University of Phoenix, Fresno California, September 2017- March 2019. BAS Business Administration, Achievements:
Honor Roll. GPA 3.92
« Everest College, Phoenix Arizona, April 2006-January 2008. AAS: Business Administration, Achievements: President’s list
from Apr 06 to Jul 07; Deans list from Aug 07 to Jan 08. GPA: 3.90
* Transportation Worker Identification Credential (TWIC) Dec 2024. Expires; Dec 2029
© — Forklift Operator Certified Dec 2024 Expires: Dec 2027
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