Service Representative Quality Engineer

PROFESSIONAL SUMMARY

A proven professional with over 25 years experience in the coatings, adhesive, aerosol packaging and semiconductor industries. Highly motivated individual who thrives in various roles as a Formulations Chemist, Quality Engineer, QC Lab Manager, Technical Service Representative and Consultant. Excellent communication skills with leadership skills to ensure deadlines are satisfied, with emphasis on quality, resulting in reduced costs and improved productivity. Solid knowledge of VOC regulatory requirements; DOT regulations and internal audits required documentation.

CORE COMPETENCIES

LABORATORY CORE COMPETENCIES

Investigations & Root Cause Analysis

Good Documentation Technique

Customer Service & Satisfaction

Product and Component Testing & Release

Team Building & Management

Product Development

Strategic Planning

HPLC

Internal Quality Audits & Supplier Qualifications

GC

FTIR

Lean Six Sigma Methodology

NMR

Microsoft Word, Excel, PowerPoint, MiniTab

GPC

PROFESSIONAL EXPERIENCE

Quality Specialist

Sherwin-Williams - Rockford, IL 2022-Present

Conduct testing throughout the batch making process and as needed assisted staff by making adjustments needed to ensure all outgoing batches are within specification.

Advise mill operators by making adjustments to the milling setup if the colorant is being driven in the wrong direction.

Developed a software program to make add predictions to batches based on initial results which reduced the amount of time to bring batches into specification.

Implemented a continuous improvement projects findings to SOP's which resulted in a reduction in waste and significant cost savings.

Analyzed, Investigated and tested customer complaints to determine if complaint is valid or not. If the complaint is valid, provided a detailed report to the customer outlining the corrective actions taken to ensure the issue didn’t occur again in the future.

Provided the Plant Manager with detailed instructions on how to rework batches which are out of specifications, resulting in hundreds of thousands of dollars in cost savings.

Point person for calibrations of all laboratory equipment; weekly, monthly and annually to meet and exceed all ISO requirements.

Conducted monthly internal audits for each of the fill lines throughout the plant and issued monthly reports with all findings.

Conducted weekly biocide testing on each of the filling lines and tanks to ensure no microgrowth was present and issued detailed reports outlining the findings.

Technical Service Representative 2020-2022

EFTEC North America LLC, Taylor, MI

Provide onsite technical support to several plants in auto plants in North America.

Troubleshoot issues immediately on site to ensure the customer continuously running and no downtime occurs.

Assist customers with startups of new product lines to ensure a smooth transition once the new product is launched.

Conduct audits on in progress production defects and completed production of vehicles in order to improve production deficiencies thus reducing rework and loss revenue.

Work as a liaison with laboratory to coordinate trials at various auto plants to gain market share in other areas of the auto industry.

Monitor specifications and various work process which can be implemented by the customer in order to achieve cost savings.

Quality Engineer 2017-2020

UPM Raflatac Dixon, IL

Implemented Lean Six Sigma Yellow Belt Project to improve documentation and reduce claim completion time for incoming raw material claims.

Liaison between Customer Service Representative and Formulations Chemists investigating incoming customer claims and complaints.

Coordinated weekly control chart meetings for major product lines with the General Manager, Quality Manager, and Process Engineer to determine appropriate actions to implement.

Qualified alternative suppliers based on data collected and summarized from plant trials.

Authored new standard operation procedures (SOP) for incoming raw material.

Quality Representative for North America during Global meetings assessing customer complaints and market failure trends.

On-site customer support assistance.

Quality Control Laboratory Manager 2013-2017

IKI Manufacturing Co. Inc. Edgerton, WI

Supervised fourteen (14) Quality Control Technicians to ensure productivity and quality product.

Analyzed statistical data for Quality Non-Conformances and determine projects required to improve productivity and reduce waste.

Involved heavily in EPA audits, point person conducting supplier audits and internal audits.

Facilitated monthly quality control meetings reviewing production numbers, KPI’s,quality issues and non-conformances from the prior month.

Investigated customer issues and complaints and implemented corrective and preventative actions.

Implemented internal corrective action measures to address manufacturing deficiencies in quality procedures to ensure reoccurrences were eliminated.

Formulation Chemist 2006-2013

Seymour of Sycamore Sycamore, IL

Developed and formulated both water and solvent based aerosolized paint products.

Developed a laboratory method to screen for potential contamination in incoming solvents.

Formulated latex and solvent based bulk paints using the Hero Color Matching Paint Dispenser Unit; Authored the operational procedure manual and trained personnel.

Avoided lost production time due to titanium dioxide shortage by evaluating and approving a titanium dioxide extender, which resulted in $75K in cost savings.

Technical Service Representative / Applications Chemist 2002-2005

Forbo-Adhesives Morris, IL

Partnered with Sales to visit and assess customer manufacturing plants throughout North America to discuss issues and present recommendations.

Led team of Contractors and Marketing to conduct market studies and field trials for a new products.

Provided technical expertise to potential customers on the functions and performance of hot-melt polyurethanes.

Generated increased revenue by establishing new accounts in the RV industry in the Elkhart, Indiana region.

Production Manager / Consultant 2000-2002

Advanced Technology Materials Inc. Buffalo Grove, IL

Managed the Life Safety Systems Division and Technical Support Staff for the North America Region.

Project Manager for designing and implementing laboratories for San Jose and Napa, California locations.

Developed a standardized test for potential laboratory specialists/technicians.

Increased revenue by developing new test methods for detection of gases previously not monitored.

Formulation Chemist, Member of the Technical Staff 1998-2000

United States Gypsum Libertyville, IL

Formulated latex based paints and spray texture products for four plants throughout the United States.

Averted potential significant liability by leading an investigation regarding a delamination complaint.

Achieved cost savings by approving alternate raw materials.

Co-invented “SHEETROCK Tuff-Hide Primer-Surfacer”. (Patent No. J2036/12-09)

EDUCATION

Elmhurst College Elmhurst, IL

Bachelor of Science in Chemistry 1997

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