Front Desk Medical Receptionist
Resume:
Jane Duffy
Bangor, PA *****
************@*****.***
• Experienced medical receptionist poviding efficient clerical support in high volume medical office. Skilled in maintaining schedules, appointments, taking messages and treating patients with care and respect. While paying attention to detail I manage the front desk with organization and proficiency. Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Weaver Chiropractic Center-Bangor, PA
October 2021 to July 2023
• Checking patients in and out. Schedule appointment, handle all office duties, intake vitals, and update all paperwork. While providing the best customer service to patients with respect and still provide the care and treatment they deserve.
Paraprofessional
Bangor Area School District-Bangor, PA
September 2009 to August 2017
Prepared curriculum by modifying and adapting to special needs students with an Iep. Worked very closely with staff and community on different projects. Helped all students in classrooms according to teachers instructions
Front Desk Service Agent
HAMPTON INN HOTEL STROUDSBURG PA-Stroudsburg, PA
2006 to 2011
Hilton Certified ON-Q Property Management Training. Excellent telephone etiquette while greeting and registering guests. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
Appointment Scheduler
ADVANCED DERMATOLOGY ASSOCIATES-Bethlehem, PA
2005 to 2007
Phone operator responsible for appointments, insurance verification, and patient contact with nurse triage. Making sure all questions are answered and patient is satisfied 100% Certified Nurses Aide
GRACEDALE NURSING HOME-Nazareth, PA
1993 to 1996
Helped patients of all ages with basic care that includes feeding, bathing, ambulating, dressing. Also getting vitals, outputs and charting. Trained in HIPPA and OSHA Education
BACHELOR OF ARTS in COMMUNICATIONS PUBLIC RELATIONS EDINBORO UNIVERSITY - Edinboro, PA
August 1979 to June 1983
Skills
• Microsoft proficient/computer literate
• Skilled multi-tasker
• Expedite reservations and or appointments
• Focused on customer satisfaction
• Team player with positive attitude
• Microsoft Office
• Medical receptionist
• HIPAA
• Medical records
• Medical scheduling
• Phone Etiquette
• Insurance Verification
• Public Relations
• Patient Care
• Computer skills
• Customer service
• Communication skills
• English
• Time management
• Teaching
• Front desk
• Office experience
Certifications and Licenses
COVID-19 Contact Tracing
July 2020 to Present
An online non-credit course authorized by John Hopkins University and offered through Coursera. Learned about Covid-19 and was given phone protocol for how to respond for both Contact / Case. screen for symptoms, instruct how to quarantine and or isolate.
CPR CERTIFICATION 2024
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