General Manager Customer Service

Maria Lozito

*** * **** ******, #* • New York, NY 10016 • +1-929-***-**** ********@*******.***

Summary

A seasoned and results-driven General Manager with over a decade of experience in the restaurant industry, specializing in leadership, event coordination, and strategic operations management. Adept at fostering dynamic, customer-centric environments that drive growth, elevate staff performance, and exceed business objectives. Proven expertise in streamlining processes, reducing operational costs and enhancing guest satisfaction. Proficient in leveraging industry-leading software and tools to optimize restaurant performance, with a commitment to professional development, team building, and superior service delivery. Core Competencies

• Leadership & Management

Restaurant Operations, Staff Development, Team Leadership, Conflict Resolution

• Customer Service & Engagement

Guest Relations, Event & Catering Coordination, Vendor Negotiation & Management

• Operational Expertise

Labor Cost Management, Inventory Control, Payroll Processing, Compliance & Health Standards

• Sales & Marketing Strategies

Menu Development, Upselling Techniques, Food and Beverage Pairing, Event Promotion

• Technology & Software

POS Systems (Aloha, Micros, Schedulefly, Tripleseat, Paycom), Microsoft Office Suite, Adobe InDesign, OpenTable, Union

Professional Experience

General Manager. Bella Mia Italian Cafe – Wappinger Falls, NY August 2023 – July 2024

• Spearheaded the daily operations of a high-traffic, full-service restaurant, overseeing a team of 25 staff across front- and back-of-house roles.

• Developed and implemented strategic business plans that resulted in a 20% reduction in labor costs and a significant increase in overall profitability.

• Cultivated a positive team culture through hands-on leadership, mentoring, and ongoing training initiatives, resulting in improved staff efficiency and customer service ratings.

• Introduced new inventory and labor management techniques, improving resource allocation and ensuring cost-effectiveness without compromising quality.

• Collaborated with the culinary team to innovate menu offerings based on customer preferences and current market trends, enhancing the dining experience and driving repeat business. 1

Maria Lozito

307 E 37th Street, #2 • New York, NY 10016 • +1-929-***-**** ********@*******.***

• Conducted regular performance reviews, identifying opportunities for professional development and ensuring a consistent high standard of service.

• Maintained compliance with local health and safety regulations, managing all inspection processes and ensuring a pristine dining environment.

General Manager. Bathtub Gin – New York, NY

November 2021 – July 2023

• Directed all aspects of operations at a high-volume, speakeasy-style bar and restaurant, managing a team of 37 employees and ensuring seamless day-to-day functions.

• Introduced cost-saving measures that resulted in an 18% reduction in operational expenses, without sacrificing the quality of service or customer experience.

• Orchestrated private events and special occasions, from concept development through execution, ensuring tailored, high-touch experiences for clientele.

• Fostered vendor relationships, negotiating competitive pricing to optimize bar and kitchen inventory, improving overall profitability.

• Curated a diverse entertainment program, blending live music and themed nights to enhance the venue's appeal and create a dynamic atmosphere for patrons.

• Strengthened communication across departments, ensuring all staff were aligned with business goals and operational standards, driving a high level of service consistency.

• Ensured adherence to company policies, safety regulations, and quality standards, maintaining the venue’s strong reputation in a competitive market.

Education

Sarah Lawrence College – Bronxville, NY

Bachelor of Arts in Art History

September 1995 – May 1999

Certifications

● ServSafe

● TIPS Certified

● Food Handler Certification

2

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