Senior Software Development

Marlene Michaud

Vernon, CT *****

***********@*****.*** 860-***-**** www.linkedin.com/in/marlenemichaud

RESILIENT SENIOR SOFTWARE DEVELOPMENT ENGINEER

ACHIEVE INTERNAL/EXTERNAL CUSTOMER SATISFACTION

Experienced across all areas, including software development methodology and practices, database design, systems analysis, troubleshooting, and quality control. Recognized consistently for completing projects on time and within budget. Work directly with customers in consulting capacity throughout full software life cycle. Employ excellent external and internal customer relations skills, ensuring needs are met within time-sensitive deadlines. Utilize fluency in Spanish to increase customer satisfaction with company products.

Technical Skills

Languages:

VB.NET2015, VB.NET2017, VB.NET2019 C Sharp, ASP.NET, SQL, HTML, CSS, JQuery, VB6, C++, AJAX, Biztalk2003, Json, Jscript, JavaScrip, Python.

Platforms:

Visual Studio 2015, 2017,2019 / .NET Frameworks 4.0, Unix, MS-DOS

Databases:

SQL / T-SQL, SQL2019, Access2015, Informix, TSO

Tools:

Excel,SSIS,ServiceNow,NetSuite, BitBucks,Sales Force, Jira,Grafana,AppDynamic,AzureVirtualDesk,

Methodologies:

UML, TDD, Waterfall

Other:

OOO, SOAP, OCR, SDLC, Source Safe, Splunk, Extrahop, Remedy,GitHub, TFS, SVN/FTP, Repository, Jaws Jobs, Jira Kanban,CI/CD pipeline, DevOps.

Professional Experience

WOLTERS KLUWER, Glastonbury, CT 2016 – Present

Senior Software Developer & Support Engineer

Developed and maintained front-end and back-end legal applications. The legal application needed to be compliant with PCI and HIPAA standards. Coordinated with multiple teams to resolve application or system issues.

Supported and remedied front/bank end application issues to ensure minimal system downtime.

Performed analysis and made changes to the configuration file process that resulted in a 50 percent reduction in time needed to distribute software to servers in remote locations.

Mentored other team members, overseeing development progress onsite and offshore.

Researched and monitored application logs, avoiding negative customer impact.

Resolved technical application issues, assisted peers on design to ensure the product met customer specification requirements, and improved relationships with clients based on satisfaction.

Oversee change processes related to user requests, incident resolution, and fulfilling operational commitments.

Complete triage of the incident, escalate the issue as needed, and ensure all relevant stakeholders are updated on the situation.

Automate build, and deployment processes to ensure rapid delivery.

Set up monitoring solutions (e.g., Grafana, AppDynamics) to track application performance and system health.

FISERV, Wallingford, CT 2013 – 2016

Senior Software Developer & Support Engineer

Administered and resolved application issues, performed root cause analysis, and provided timely updates. Supervised all alerts related to application, database, and system procedures and provided services as needed, which included coordinating with teams to resolve application or system issues.

Developed and implemented customer solutions in all types of environments, creating and establishing tools and executing extensive analysis reports.

Provided technical support, managing incidents for both internal and external customers and provided proactive approach to deliver optimal performance and penetration testing.

Mentored other team members, overseeing development progress onsite and offshore.

Researched and monitored application logs, avoiding negative customer impact.

Assisted peer on design and development analysis reports for internal researchers or engineers.

Resolved technical application issue, ensuring product met customer specification requirements and improving relationship with clients based on satisfaction.

Volunteered to help team members accomplish tasks, involving other departments to resolve and meet clients’ needs.

Basic knowledge of data modeling, including creating Entity-Relationship Diagrams (ERDs) and simple database structures.

SELECTIVE INSURANCE, Glastonbury, CT 2001 – 2013

IT Specialist Developer 2009 – 2013

Gained strong experience in software integration and implementation. Maintained and enhanced commercial insurance lines application, specifically crime fidelity, property, inland marine, auto / garage, and general liability lines of business.

Broadened offerings by expanding and enhancing existing coverages, adding new coverages, modifying and adding new states, rating companies, and specialized programs.

Added new rules and validations to business objects, adding user interface inputs in ASPX pages, creating new rating formulas, adding business form triggers and data maps for mainframe application, increasing profit for top lines of business.

Worked with team on writing new agency integration using BizTalk2005 for general liability and inland marine lines, reducing manual processing from agents and 3rd-party users.

Converted enterprise web application from visual basic into ASP / VB 6.0 to .NET 4.0 for (CLAS) and “reskinned” client-side, making application more user-friendly, reducing human errors through automation and increasing insurance policies issued by other insurer.

Enhanced back-end code conversion involving database, web services, and managed direct reports for creating alliances with technical vendors used by mutual customers.

IT Senior Software Developer 2005 – 2009

Created test plan, designed checklist, and product documents. Conducted complicated business requirements for multiples commercial lines of business. Ensured product met all requirements and was delivered on time.

Decreased property commercial software bugs in ServiceNow tracker tool, analyzing defect trend to reduce production issues.

Volunteered to work on team of 4 in developing new commercial line insurance of business, contributing to specification review, user interface design and implementation, coding business rules, rating modules, and data mapping for downstream applications.

Managed specification changes and implementation for migration to Visual Studio VB.NET web services, expanding commercial lines application to become user friendly.

Designed, enhanced, and maintained multiples commercial insurance lines of business, documenting software bugs in Remedy tracker tool.

IT Junior Application Developer 2001 – 2005

Participated and contributed to development and maintenance of commercial lines of business, including crime fidelity line and several mini-lines. Coded fixes and enhancements to web-based user interface and business objects. Performed unit and system testing prior to migration to customer test and production.

Worked with customers and other team members, reviewing specifications, providing analysis, proposing solutions and designs, and negotiating schedules and specification changes.

Collaborated with Senior System Developer, learning extensive project requirements to complete and promote project to production before deadline.

Oversaw and trained offshore team to do final testing, guaranteeing product met all requirements.

EDS, New Britain, CT

Business Analyst – Systems Department 1998 - 2001

Conducted extensive software testing on and analyzed multiple healthcare projects, such as Medicaid eligibility rules, Medicare Part A, and Medicare Part B. Documented software bugs and tracked them into company tool. Facilitated meetings with vendors to communicate requirements and guarantee product delivery.

Created system test plan, executing embedded and system-level testing for Medicare Part A, Part B (coinsurance, deductible, and copayment), and HIPAA regulations.

Tracked test results, improved test procedures, and wrote test reports with details.

Developed and utilized a comprehensive checklist for full regression and quick tests for all products, increasing team productivity in completed tasks.

Collaborated with the development team, developing extra testing and meeting product delivery.

Performing comprehensive QA review and testing of product prior to release to production.

Computer Technician

Education

Master of Business Administration (MBA), Management Financial and Technology, Rensselaer of Hartford, Hartford, CT tentative completion 2025

Bachelor of Science (BS), Computer Science, Central CT State University, New Britain, CT

Associate of Science (AS), Computer Information - Capital Community College, Hartford, CT

Language Skill

Spanish as a second language.

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