Data Entry Customer Experience

Bettye J Liberty

**** ** **** ******, *****, FL. 34480 • 352-***-**** • *************@*****.***

Customer Experience Professional

Customer experience professional with 30+ years of history exceeding established goals and customer expectations in Christian Education and Business Office management. Skills and Expertise

Strong work ethic Special Education Teacher

Excellent communications Microsoft Office 365

Exemplary organization WordPress Web Builder

Flexibility Quickbooks

Passionate and Enthusiastic SchoolWorx

Professional Experience

Special Ed Director and Teacher, Ocala Christian Academy, Ocala, FL 2019 – Present

• Returned to online school to obtain an M.Ed., ESE, to prepare for starting a program for students with an IEP or 504.

• Began an Exceptional Student Education Program for grades one through six for Math and Reading

• Taught all classes in the program.

• Ordered textbooks and manipulatives for students.

• Met with parents monthly and resolved all issues in a timely manner.

• Opportunities to lead students and parents to the Lord. Administrative Assistant, OCA and Central Baptist Church, Ocala, FL, 2017-2019

• Took complete ownership of all issues or complaints for the school/church or transferred the customer to the appropriate department.

• Typed bulletins.

• Record keeping.

• Substitute teaching as needed.

• Maintained reports.

Medicaid Specialist, 5th Circuit Public Guardian Corp, Ocala, FL, 2016-2017

• Processed Medicaid applications and renewals.

• Created and maintained master database.

• Monitored resident accounts.

• Office administration duties.

Business Office Administrator/Collections Manager, Genesis Healthcare (Long Term Care Facility). Ocala, FL. 2015-2016

• Lowered Accounts Receivable balance while demonstrating expertise in customer service.

• Illustrated excellent customer service experience for residents and family members administering patient trust accounts.

• Assisted residents/families in processing Medicaid applications.

• Placed orders.

Business Office Manager, Chambrel Pinecastle Assisted Living, Ocala, Fl., 2013-2015

• Interviewing applicants, recruiting, and orientation

• Taught staff education classes

• Payroll, Accounts Receivable, and Accounts Payable

• Solved resident and family issues in a respectful manner.

• Placed orders for residents.

Business Office Manager, Berkshire Healthcare Systems, (Long Term Care Facility), Williamstown, MA, 2001-2012

• Employee interviewing, recruiting, and orientation.

• Workers Compensation Claims

• Payroll, Accounts Receivable, Accounts Payable

• Patient Trust Accounts

• Customer Service Expertise with parents and residents Education and Certifications

Master of Education, Exceptional Student Education Southeastern University, Graduated 2020

Master of Business Administration

University of Phoenix, Graduated 2013

Bachelor of Science in Business Administration

Massachusetts College of Liberal Arts, Graduated 2010 FACCS Teacher Certification

Certificate Number: C38652471

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