Sales Account Manager, Customer Service
Resume:
Jerry Baltrusaitis
Sales Account Management
New Ulm, MN 56073 • 320-***-****
Results-driven professional with extensive experience in driving sales growth and account retention within competitive markets. Demonstrated expertise in identifying and cultivating new sales opportunities, coupled with strategic approach to client relationship management. Adept at developing comprehensive lead databases and executing targeted sales strategies to expand client base and enter new markets. Proven ability to resolve client issues and ensure high levels of customer satisfaction. Effective communicator and negotiator, with track record of forging strong relationships with clients to enhance brand visibility. Committed to leveraging analytical skills and market insights to surpass sales targets and drive business success. Areas of Expertise
Strategic Sales Planning
Client Relationship Management
Market Expansion & Territory Development
Upselling & Cross-Selling Strategies
Customer Satisfaction & Retention
Communication & Collaboration
Conflict Resolution
Contract Negotiation
Operational Efficiency
Career Experience
Lares Corporation – Cambridge, MN 2021 – 2023
Sales Account Manager
Spearheaded identification of new sales opportunities by utilizing strategic research, cold calling, and personalized email campaigns. Enhanced account retention and revenue growth by introducing existing clients to compatible new products. Employed Salesforce to log client interactions and potential opportunities to ensure accurate data tracking and analysis. Actively participated in trade shows while overseeing booth setups and engaging with potential customers to promote products and services. Key Achievements/Contributions:
● Played pivotal role in acquiring company's inaugural Canadian account, marking significant territorial expansion.
● Steered multiple sales accounts to secure long-term client relationships through exceptional rapport building.
● Developed database of over 300 new leads, resulting in enhancing the sales pipeline.
● Streamlined sales order processing and inventory tracking by using Sage 100 software. Career Note (2019 – 2021): Remodeled personal property, enhancing its value for rental purposes, and efficiently managed the property while exploring the U.S., extending career break due to unforeseen global circumstances Koozie Group, AKA Bic Graphic – Sleepy Eye, MN 1996 – 2019 EHS Assistant Ink Lab Manager
Oversaw facility's waste streams to ensure proper storage and documentation in line with regulatory requirements. Supported EHS Manager in delivering training on hazardous materials handling. Analyzed and categorized safety data sheets to evaluate chemical content for hazard identification. Facilitated communication across organizational levels regarding environmental, health, and safety matters. Negotiated with vendors to secure cost-effective pricing, quality, and timely delivery of goods to maintain efficient supply chain operations. Key Achievements/Contributions:
● Achieved 15% reduction in ink waste through strategic process improvements.
● Administered substantial annual budget exceeding $4M aimed at optimizing resource allocation.
● Reduced annual waste by 44% through effective recycling initiatives.
● Streamlined procurement and inventory management of 400 printing consumables via Oracle software.
● Contributed to multiple cross-functional teams, including safety, sustainability, and ISO 9001 and 14001 compliance. Education & Training
Associate Degree in Civil Engineering Technology, Mankato Technical College, Mankato, MN Process Improvement for Manufacturing, Certificate of Completion, Southwestern Technical College, Granite Falls, MN Process Improvement for Manufacturing, Certificate of Completion, Southwestern Technical College, Granite Falls, MN U.S. D.O.T. Hazardous Material Handling, Certificate of Completion, Sleepy Eye, MN HAZWOPER Training, Certificate of Completion, South Central College, Mankato, MN SPCC Training, Certificate of Completion, HRP Associates, Inc., New Port Richey, FL Customer Relations and Sales, Online Education, Salesforce, Online Platform First Responder Awareness Level, Certificate of Completion, J & J International Consulting, Mankato, MN
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