Customer Service Data Entry

Skills

Work History

Customer-focused Customer Service expert with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly in high-pressure situations. Adept at using CRM software and other tools to manage customer interactions.

● Customer Satisfaction ● Customer Retention

● Account Management ● CMR Management

● Escalation Management

● Project Management ● Product Knowledge

● Help Desk Support ● Technical Support

2023-04 - 2024-08 Data Entry Clerk

Live Laugh Grow Academy

Utilized advanced Excel skills to manage and analyze large sets of data, including creating pivot tables, charts, and graphs to visually represent data trends.

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Accurately entered and verified data from various sources, including physical documents and electronic records, while maintaining a high level of attention to detail to ensure accuracy.

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Collaborated with cross-functional teams to streamline data collection and reporting processes, resulting in a 20% reduction in data entry errors and a 15% increase in efficiency.

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2022-11 - 2023-01 Remote Customer Service Representative Amazon

Consistently exceeded customer satisfaction goals by an average of 15% through effective communication and problem-solving techniques.

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Mentored and trained a team of 10 new customer service representatives on company policies and procedures, resulting in a 20% increase in team

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Tashara Nicolas

CUSTOMER EXPERIENCE • CUSTOMER SERVICE • REPRESENTATIVE Address Miami, FL 33147

Phone +1-757-***-****

E-mail ************@*****.***

Education

Attributes

performance.

Managed an average of 150 customer interactions per day, successfully resolving 90% of issues on the first call.

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2020-12 - 2021-02 Retail Customer Service Associate DAV THRIFT STORE

• Fulfilled customers' special requests for merchandise and delivery times.

• Kept customer spaces clean, neat and organized for maximum appeal. Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.

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High School Diploma

Hampton High School - Hampton, VA

Skilled in client experience management, customer satisfaction surveys, and problem-solving.

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Entrepreneurial spirit, always seeking new opportunities and challenges to tackle.

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Comfortable, focused, and organized in fast-paced, high-output environments. Strong communication, analytical, and marketing skills, with the ability to work in various platforms/systems.

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