Project Manager Management

Michael Caldwell

***** ****** ***., ********* **. 20151

630-***-**** - ******@*****.***

Professional Experience:

ManTech Corporation

**/**** – Present

Project Manager

Facilitate Technical Exchange Meetings

Manage customer tools for documenting, tracking and auditing data

Building and maintaining strong, collaborative relationships with the Sponsor’s Cloud vendors

Working with Cloud vendors, and the technical members of the Sponsor’s Cloud Focus Team, to develop

solutions, improve capabilities, and meet requirements

Manage requirements, to include coordinating and facilitating technical exchange meetings or forums to

determine/validate requirements and ensuring tasks are performed according to agreed-upon plans

Prepare and present requirements documentation, status reports, data calls, deliverables, and briefings

Serve as primary interfaces between sponsors and vendors, engaging in and facilitating two-way

communication

Document and maintain IT system information in sponsor’s custom repository

Maintain consistent, proactive, and timely communication with sponsor management team and other

stakeholders

Collaborate with internal technical teams, vendors, ISSMs, and management to build relationships and

achieve objectives

Bureau of Alcohol Tobacco Firearms & Explosives

12/2019 – Present

Project Manager

Identifies systems requirements.

Serves as liaison with clients to coordinate activities, negotiate tasks, and solve problems.

Applies project management standards and practices to successfully implement solutions by implementing new IT developments and applications within the bureau’s IT architecture.

Determines project task assignments, identifying resource requirements, developing and maintaining project schedule, coordinating the project activities and adhering to project deadlines.

Performs as primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service, provide direction and monitor all significant activities to include cost, schedules and performance to ensure the service is delivered successfully.

Railroad Retirement Board

06/2016 – 12/2019

Policy & Systems Analyst

Analyze automation plans, legislation, policy statements, and operating procedures to develop system requirements in terms of objectives, functions to be served, and management expectations. Develop system specifications for modification to existing systems (mainframe or microcomputer applications) based on technical knowledge, pertinent legislation, regulations, policies, and program requirements.

Utilize Project Management Institute’s (PMI) framework to manage projects and stay abreast of project performance and deficiencies. Develops and maintain Project Management Plans to include, Communication Management Plan, Scope Management Plan, Resource Management Plan, Schedule Management Plan, Cost Management Plan, Procurement Management Plan, Quality Management Plan, Stakeholder Management Plan, and Risk Management Plan. Use earned value and schedule performance indicators to keep team and stakeholders informed of project progression as well as budget status. Closely monitor project’s critical path so that any necessary adjustments are quickly made which has earned me and my project teams the reputation of consistently bringing project’s in on time and within budget. Presides over staff and contract employees to ensure proof of concept is produced within stated design specifications. Ensure successful testing to include pilot testing, regression testing and user testing and signoff is accomplished prior to move to production environment. Lead analyst working in concert with subject matter experts to analyze big data as well as historical data to understand and capitalize on trends, efficiencies and quality issues.

Conduct studies and evaluate the potential impact of new or proposed legislation on existing systems and to mitigate impact on system users. Participate in database design and maintenance.

Develop and write operating procedure, instructional materials, regulations, forms, etc.; design screen layout as necessary. Conduct acceptance testing to evaluate the effectiveness of changes or new systems. Keen focus on ease of use to ensure that any transitions are user friendly.

Plan, conduct, or attend meetings representing the organization in negotiations with other bureaus, Federal agencies, etc. Coordinate information technology changes with the Office of Programs, claims personnel, the Bureau of Information Services and other agencies.

Coordinate with appropriate personnel regarding computer security, vulnerability assessment controls, and other special responsibilities. Collect requirements and analyzing complex programs operations and to develop means for implementing or improving program activities. Technical experience in developing specifications necessary to implement new automation initiatives for the modification of existing systems based on policy and program requirements. Ability to formulate procedures, Attention to Detail, Customer Service, Decision Making, Flexibility, Integrity/Honesty, Interpersonal Skills, Learning, Reading, Reasoning, Self-Management, Stress Tolerance, and Teamwork. Analyze processes and business functions to improve operations. Develop system requirements to automate processes. Conduct studies and evaluate the impact of new or proposed legislation. Prepare action plans for implementing automated processes based on policies and or legislation. Develop specifications to modify existing systems based on technical knowledge of program requirements. Analyze automation plans, legislation, policy statements and operating procedures to develop system requirements. Participate in database design and maintenance.

Prepare acceptance test plans and participate in program testing and validation activities. Prepare requirements documents for information technology developers. Develop and write operating procedures for end-users. Prepare training materials for end-users. Write narrative instructions. Prepare informational materials in order to conduct meetings.

Hines Veteran Affairs

08/2014 – 06/2016

Program Specialist

Supervise all computer activities of the Research Center and work closely with Information Management on policies and procedures. Interpret policies to ensure compliance. Prepares reports on issues relative to the performance of the unit’s activities as required by management. Review and evaluate hardware and software requirements for Research Service and make purchasing decisions for users based on an advanced knowledge of the organization’s computer activities and recommendations provided by subordinate employees within the unit.

Facilitate the establishment of an Automated Data Processing Security Program for the Center. Establish and promotes VA’s IT product vision and strategy while maintaining optimal functionality of VA’s Research Department IT products. Activities include the development of procedures appropriate to the organization, physical environment and the operational requirements of the computing systems. Monitor to assure appropriate and timely action to protect assets from damage, destruction, alteration, and misappropriation, including fire safety, and planning for contingencies. Maintain awareness of ADP Security by instituting a program of employee orientation, training and continuing awareness. Monitor, document, investigate, and evaluate security incidents to ascertain trends and to ensure appropriate corrective action. Manage access and keys in VISTA as well as manage groups, access and shares in Active Directory. Use Remote Desktop to manage servers and to troubleshoot user’s computer.

Project Manager of the Medical Device Protection Program (MDPP). VA’s MDPP is a collaboration between OIT Field Security Service (FSS) Health Information Security Division (HISD) and VHA Healthcare Technology Management (HTM) The program was created to help maintain the safe and effective operations of more than fifty thousand network-connected medical devices deployed in VHA medical centers and clinics. This project required the analysis of a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration was most appropriate for the MDPP project.

Managed project using PMI’s framework to author a formal project management plan which included the following sub-plans:

Scope Management

Requirements Management Plan

Stakeholder Management Plan

Communications Management Plan

Procurement Management Plan

Cost Management Plan

Quality Management Plan

Risk Management Plan

Human Resource Management Plan

Carefully monitor projects with respect to cost, time, scope and risk factors to ensure project would be completed on time, within budget and at the highest quality level to compel stakeholders to graciously accept and approve project deliverables. Project was delivered on time and within budget.

Developed and implemented delivery of MDPP products on time and within budget.

IBM

09/2010 – 07/2013

Data Analyst

Support IBMs strategy by leading efforts in improving our competitive position through global collaboration and the use of innovation, and implementation of global best practices including automation, best of breed tools and best of breed processes. Responsible for efforts to ensure knowledge management, processes, metrics and tools, are communicated and documented. Support the Global Data Center and Global Data Facility growth and expansion by incorporating LEAN tools and methods and continuous improvement plans to support our focus on consistency and standardization. Deliver results on committed projects both in terms of schedule and projected costs.

Directed root cause analysis (RCA) and process standardization across accounts. Skilled at anticipating potential systemic problems and leading team in problem solving sessions. Analyzed and interpreted financial and business data and provided in-depth analysis in identifying problems and performance exposures with alternative solutions and recommendations presented to management and customers.

Prepare monthly metrics and present to executives. Used excel to create pivot tables for the purpose of organizing, understanding and presenting data in both chart and report formats. Performed trend analysis to solve recurring incidents and problems via internal RCA and investigative protocols. Streamlined patching which accounted for overtime reduction of over 400 hours per month, equating to 1 annual FTE savings. Utilized platform experience to improve service quality by examining defect causes, procedures and work tasks to identify trends. Perform quality risk management evaluations. Conducted statistical analysis on quality metrics reports, ensuring they were within control limits.

Provide excellent customer service by listening to customer requirements while responding with detail information including alternatives and suggested options to pursue. Conduct monthly presentations to senior management, for the purpose of persuading decision-makers to accept recommendations regarding initiatives or business investments. Facilitating problem-solving sessions with SME and Line Managers utilizing fishtail diagram to come up with best solutions. Negotiate with diverse or competing groups to accept a single business proposal or solution with organization-wide impact? Efforts from my analytical thinking, problem solving skills and my attention to detail resulted in my delivering to the customer an improved privilege access process which reduced wait times by 35% and reduced touch times by 25%.

Pristine Technology Solutions, Inc

03/2008 - 09/2010

Vice President of Operations

VP of Operations for a small startup consulting company. Responsible for the development of vendor relationships, setting direction for Electronic Medical Record implementation team, negotiate vendor/contractor reseller contracts, conduct presentations to community on Health Information Technology Resources, educating physicians and community on the benefits of Electronic Medical Records. Conducting small group presentations aimed at simplifying and taking the mystery out of the newly enacted HITEC Act of 2009. Utilized my facilitation and negotiation skills to secure favorable reseller contracts with several Electronic Medical Records (EMR) vendors. Conducted requirements elicitation prior to recommending sound EMR solution to the customer. Provided excellent leadership on EMR implementation projects.

Developed specifications within established parameters, including system capabilities, capacity, functionality, performance measures, cost, resources, and time. Conducted wrap-up meetings with senior level management upon project completion.

CDI Corporation

04/2008 - 04/2009

Project Manager/ Network Administrator

Project entailed the upgrade of Lotus Notes Domino servers from Domino 6.5 to Domino 7.5. Software was installed and servers were reconfigured to accommodate web access and clustering. This was a large-scale mission-critical project that impacted over 5400 email and database users. Conducted panel interviews and provided input on project team member selection. Lead teambuilding activities for the purpose of building trust and creating an effective work environment among team members.

Authored scope document, requirement document scope management plan, acquisition management plan, risk management plan as well as procurement and schedule management plans.

Work with the project team to pull together the resources for planning and completion of the project management plan. Maintained sensitivity of the project’s needs, especially at key interface points on the project. Monitored and controlled the initiating, planning, executing and closing pieces of the project to attain the goals described in the project management plans.

Provide timely communications to all stakeholders in accordance with the communication management plan. Used Microsoft Project to produce reports for senior management and for presentations at town hall meetings and informational briefings.

Project was completed on time, within budget and resulted in the safeguarding of patient Protected Health Information (PHI).

Network Administrator: Provide second and third level support to IBM’s Research and Development group. Provided excellent customer service utilizing my communication skills and my commitment to providing excellent customer service to ensure the customer understood the solutions being implemented and was satisfied with the results. Installed software, patches and upgrades. Troublesh0ot network problems such as outages, replication problems and slow response. Author policy and procedures documentation to be published in IBM’s documentation repository.

Build CA server using Lotus Domino software and various IBM Hardware platforms. Build RA server using Lotus Domino software and various IBM Hardware platforms. Manage RA and CA server which provides users with PKI installation software for enabling them to securely share files and data. Interface with developers and engineers to test and implement both commercial off the shelf and home-grown workflow applications. Manage change control and ensure all changes are approved, communicated and documented.

Solving IT

10/2007 - 04/2008

Project Manager

Duties, Accomplishments and Related Skills:

Project scope was to migrate 8 Groupwise email server and 1300 subscribers from Groupwise to the Lotus Notes email platform. All users were to receive up to 2 hours of training.

Collaborated with sponsor to develop the project charter as I participated in process of staffing project team by screening resumes and conducting interviews.

Lead team building exercises which was very successful in getting the team through the forming and storming phases where they quickly began to work together and produce quality work. Quickly developed and gained approval of the project plan and began the work of planning the migration paying careful attention to the work breakdown structure and network diagram to ensure tasks were being completed in the proper sequence and within the allotted timeframes.

Conducted user interviews for the purpose of eliciting information and learning how we could make this migration a pleasant experience for the users in addition to delivering on the requirements. Provided management with weekly status reports and presented senior management with monthly reports which addressed achievement of milestones as well as details on any cost or schedule variances. Negotiate with hardware and software vendors to secure competitive pricing. Delivered the Domino/Lotus Notes product to the customer on time and on budget. By reducing the number of servers and the number of administrators required, the company operating expenses was reduced by 15%.

Volt Technical Resources

10/2006 - 10/2007

Lotus Notes Customer Service Specialist

Provide second and third level support to over 15,000 customers and 75 servers in a multi-platform environment. Interface with customers via telephone, remote desktop and personal contact to assess and resolve desktop and application issues. Served as facilitator between users and RIM to effect blackberry device activations. Maintain Symantec content filtering and antivirus server. Maintain Microtrend content filtering server. Administer Blackberry 4.1 server and support RIM devices on AT&T and Sprint voice networks. Utilize Remote Desktop to troubleshoot and resolve customer desktop issues. Monitor LAN environment to ensure all services are running and network utilization is optimal.

Provide second and third level support. Trouble-shoot client application problems. Configure laptops and optimize base line applications. Provide desktop support for Caterpillar’s 13000 customers. Investigate application and client functionality issues. Provides prompt response to trouble ticket escalations received in Peregrine Service Center Application. Administer Blackberry 4.1 servers to provide a wireless extension of the corporate messaging and collaboration environment. Provision and Configure Blackberry devices for synchronization with Lotus Notes calendar, to do and contacts.

Pristine Technology Solutions

11/2004 - 10/2006

Network Engineer/Project Manager

Project Manager:

Project entailed upgrading and/or building 5 network servers, 3 email servers one SMTP server and migrating email users from Groupware to Lotus Notes. Recruited, interviewed, hired and trained the entire project team. Lead team in producing the Project Management Plans to include the following project sub-plans:

Scope Management Plan

Requirements Management Plan

Communications Management Plan

Procurement Management Plan

Cost Management Plan

Quality Management Plan

Risk Management Plan

Human Resource Management Plan

Crafted Network Diagram to determine which tasks were on the critical path and alerted the entire project team of these tasks so that we could maintain vigil on the time and costs of these particular tasks. Presented to senior management biweekly variance and earned value reports to keep them aware of the schedule and spending progress. Performed Qualitative and quantitative risk analysis by conducting interviews, and probability distribution to model and simulate uncertainties such as activity durations and component costs. Provided mentorship to project team members and influenced them to grow professionally by embracing cross-training and on the job training opportunities while performing their assigned project tasks.

Network Engineer:

Served as build engineer responsible for build, test and roll-out of all the servers that will be used Server Upgrade Project. Secondary network administrator responsible for supporting the network and ensuring all client I.T issues are addressed and resolved in a timely manner. Provide third level support to Network Administrators

Conduct administrator training for Network Administrators. Provided superb customer service to all of my constituents

Team leader on migration project. Developed user training documentation and user quick guides. Champion upgrade project of network servers to Windows 2003.

Build Domino Mail and Application Servers utilizing Windows 2003 and Domino 6.52. Design, Build Test and Maintain three R6 Domino Mail Servers, one SMTP Server, eight R5 Domino application servers and two Domino WEB servers which hosts over 2000 internal users. Conduct Back Ups using Veritas 9.0

TEKsystems

05/2004 - 08/2004

Network Engineer

Duties, Accomplishments and Related Skills:

Consultant to The Wrigley Corporation, I was responsible for evaluating their messaging infrastructure and resolving the issues which was causing customer to experience slow response times and overall poor network performance. Provided advice and guidance on implementing security policies while documenting procedures designed to protect the integrity and confidentiality of systems, networks, and data. Response times were increased by 27% after my recommendations were implemented.

Central DuPage Health

11/2001 - 11/2003

Sr. Network Analyst

Maintain Three R6 Domino Mail Servers, One SMTP Server, Eight R6 Domino application servers and Two Domino WEB servers which hosts over 1800 internal users and many external WEB users. Server platforms are Windows NT 4.0, Windows 2000, OS2 WARP and AIX 4.3.3. Provided 3rd level application support for Domino and Web applications. Troubleshoot and correct application errors using JAVASCRIPT, HTML, LOTUSSCRIPT and XML. Monitor disk space usage on all Domino server. Perform UserID creation, ACL maintenance, replication synchronization, and user support.

Team leader for the following projects:

Wireless hand-held PC rollout project

R4 to R5 migration

Directory clean-up

Server upgrade to R5.1.0.

Worked closely with corporate trainers to design Lotus Notes User training plan.

Strategic Staffing Solutions

12/2000 - 02/2001

Technical Consultant/Project Manager

Duties, Accomplishments and Related Skills:

Facilitated elicitation, brainstorming and focus Group meetings for purpose of gathering requirements for MySkyNet Project. Conducted interviews and participated in prototyping activities. Provided communications via presentations, reports as well as senior level meetings. Planed, organized, documented and conducted rollout for United Airlines Domino infrastructure utilizing Domino 5.05 on a portal environment. Co-authored Change Management Process. Designed, tested, and documented United Airlines Move to Production environment where the mySkyNet portal was rolled-out to over 130,000 employees. Designed and distributed surveys and questionnaires to measure success and document lessons learned documentation. Provided 3rd level support for mySkyNet portal application. Promote workflow applications from development to the production environment. Install and administer Lotus Sametime and Domino.doc cluster servers.

Integrated Partnership, Inc

11/1996 - 11/2000

Senior Lotus Notes Professional

Duties, Accomplishments and Related Skills:

Served as IBM’s Global Network Services customer and primary Notes Administrator. Liaison for 3,000+ users of the Notes environment to resolve all user-level and application problems.

Troubleshot Web application written in Javascript, HTML and Lotusscript. Ensured efficient mail routing, promoting databases, and resolving replication and ACL problems.

Infrastructure Design Engineer responsible for the re-design of IBM’s Lotus Notes infrastructure. Tested, documented and implemented corporate Lotus Notes security policy. Designed mail routing, replication, and database servers into a hub/spoke topology.

Developed and documented security policies and procedures for accessing data, mitigating incidents and reporting violations.

Troubleshot connection, access, replication and design problems.

Implemented IBM's Domino infrastructure to enable Web access of Notes mail and databases. Work with developers to promote workflow applications from development to the production environment. Documented the ‘Move to Production’ process. Install and administer Lotus Sametime and Domino.doc cluster servers.

Alternative Resource Corporation

11/1996 - 07/1998

Lotus Notes Design Engineer

Infrastructure Design Engineer responsible for the re-design of IBM’s Lotus Notes infrastructure. Managed projects, procured resources and provided input on performance evaluation of Lotus Notes administrators. Tested, documented and implemented corporate Lotus Notes security policy. Designed mail routing, replication, and database servers into a hub/spoke topology. Troubleshot connection, access, replication and design problems. Implemented IBM's Domino infrastructure to enable Web access of Notes mail and databases.

EDP Contract Services

11/1994 - 11/1996

Consultant

Duties, Accomplishments and Related Skills:

Arthur Andersen 7/1996-11/1996

Responsible for administrating over 65 Lotus Notes databases servers and mail servers’ version 3.x. Provided support to over 11,000+ users and status reporting to management. Work with users to help get them acquainted with the new email and database system. Build servers and workstations using Microsoft WindowsNT and Windows 3.11. Configure server for optimization and capacity planning load balancing.

Sonnenschein Nath & Rosenthal 7/1995-7/1996

As Litigation Support Manager, I was responsible for creating queries, transferring images, setting up redactions, digests and exporting transcripts. It was my also responsibility to load cases into the Concordance databases so that full text searches could be accomplished. My duties also included the installation and set-up of JFS Litigator's Notebook and to ensure all legal staff members were trained on its uses. Training was conducted in both one-on-one and group settings and included various complex searches within Summation, Concordance and the Litigator's Notebook software applications. Co-authored, presented and championed RFP’s to both Winston & Strawn and Sonnenschein Nath & Rosenthal. Reviewed RFP’s from several coding vendors and provided input on decision to award coding contract. Managed the litigation support projects at Winston & Strawn where cases were coded, scanned and databased.

Kraft USA 9/1994-7/1995

Improved the overall performance of the OS/2 based Local Area Network. Provided customer service, workstation installation and one on one user training on Microsoft products. Authored Disaster recovery procedures for client. Performed server evaluation and provided management with documented recommendations for improvements to the security of the network.

Kemper Insurance Company 6/1994-9/1994

Provided solutions to customers and staff Information System personnel. Built and installed Domain Controllers, Print Servers, File Servers and workstations. Implemented IBM CID procedure.

Quality Systems Inc.

03/1992 - 06/1994

System Analyst/Project Manager

Duties, Accomplishments and Related Skills:

Installed Local Area Networks (LAN) throughout the Central Intelligence Agency's Office of Security. This project consisted of building all the components of a LAN, documenting every device’s specification, configuration settings and customization requirements for each of the American Embassies in my portfolio. I was active in every phase of the System Development Life Cycle to include user acceptance testing to validate that all customization met with customer requirements. Negotiated with utility vendors both locally and internationally to ensure power and landline contracts were adequately sized. My insistence on providing detailed and constant communication to all stakeholders was a key factor in my success. I enjoyed a 100% success rate and I received many accolades from my satisfied customers which lead to my receiving a cash bonus for achieving the highest success rate among my peers. Some of the key tasks included:

Testing commercial off the shelf software (COTS) to ensure it met customer requirements for baseline software suite.

Documenting and reported on COTS software functionality with respect to interoperability with entire suite of baseline software package.

Consulting and negotiating with Software Vendors to secure favorable contracts.

Making recommendations to COTR and staff regarding software acquisitions via formal design review.

Authored procedure documentation, build-to specifications documentation as well as user guides and cheat sheets. Managed Local Area Network installations in American Embassies Worldwide. Conducted user training in both classroom and one on one setting. Documented and communicated to the field change control process. Authored ‘Build to Specification’ documentation. Authored lessons learned documentation.

SPECIALIZED TRAINING AND CERTIFICATIONS

Project Management Professional Certification - Project Management Institute 2019

Business Analyst - Micro Train 2014

ITIL Foundation - Micro Train 2014

HL7 Fundamentals - HL7 International 2013

Six Sigma Greenbelt (Healthcare) - Villanova University 2013

Certified Lotus Notes Professional R6 - Lotus Education Center 2006

Project Management Professional Certification IT 2005

WEB Development - Aquarius Institute of Computer Science 2001

Time Management 2005

Microsoft Project Management 2005

Microsoft Access 2005

Microsoft PowerPoint 2005

WEB Development - Aquarius Institute of Computer Science 2001

Certified Lotus Notes Professional R5 - Lotus Education

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