Customer Service Human Resource

Marquia Thompson

404-***-**** E-Mail: *.**********@*******.***

QUALIFICATIONS PROFILE

I am a highly experienced professional with more than 4 years of working in customer service. A Detailed-oriented and self-directed leader highly motivated to manage multiple tasks and maintain a positive demeanor. Reliable and flexible with capability to work within small and large group settings. EDUCATION

Miller Grove High School 2010-2013

Bethune Cookman University 2013-2017

University of Pheonix 2019- 2021

KEY ACHIEVEMENTS

• Graduated with Honors

• High School Diploma

• Bachelor's in political science

• MBA with a Certification in Human Resource

EXPERIENCE

Sept. 2015 – 2020 Home Depot - Clear Lake Shores, Tx Head Cashier, Customer Service, Appliance Specialist, Human Resource assistant

Observe cashiers' behavior and ensure that they are driving the customer experience

Observe and coach use of accuracy behaviors

Review previous weeks numbers and identify training opportunities

Initiate Front End appreciation

Ensure execution of company standard operating procedures

Assist with Scheduling

Taking Care of Customers

March 2020-2022 Home Depot- Pflugerville, Tx

Customer Service Supervisor, Human Resource assistant

Review Gameplan tasks assigned to you

Understand and drive GET, LTPA, and Cashier Friendliness • Assign and follow up on a weekly audit of the locker holding area

Review all sold customer will calls over 30 days (about 4 and a half weeks) for order status accuracy • Review the completion and accuracy of the book and physical (monthly) and special order on had (weekly) report

•Validate observations completed by Lead to be sure that feedback is being delivered • Ensure that work bin tasks are completed.

Marquia Thompson

404-***-**** E-Mail: *.**********@*******.***

Sept- 2022- Present Austin, TX

Associate Support Department Supervisor

Ensure store is appropriately staffed

Review Staffing Planner and Roster with Store Manager

Take appropriate actions to address gaps in coverage

Follow through on grassroots recruiting efforts

Recruit talent including outreach efforts in the community and internal signage

Leverage Staff Up to manage applicants and ensure store leaders are familiar with and can use the tool Build the schedule

Schedule to the forecast hours to meet +/- 1% AvF goal

Take into consideration call outs and anticipated new hires

Print Daily Pay Summary and other reports for leaders to use throughout the week Skills and Abilities

• Basic knowledge of computers and simple databases for the purpose of data entry

• Microsoft Office, EXCEL, Web Navigation, E-Mail Management

• Excellent organizational and time management

• Outstanding customer services and conflict resolution

• Flexible with ability to work in a team or self-motivated environment

• Excellent written and verbal communication skills

• Able to handle large amounts of cash and possesses a strong work ethic References Provided Upon Request

Contact this candidate