Heaven Nelson
OBJECTIVE
Dynamic and result – driven Leasing Professional with 1 year of comprehensive experience property management and tenant relations. Proven track record of successfully increasing occupancy through effective lease administration. Exceptional interpersonal and communication skills, adapt at building lasting relationships with prospects tenants and current residents. Knowledgeable in fair housing regulations and property managements software, committed to creating an inviting atmosphere that fosters tenant satisfaction and retention. A proactive problem solver who excels in fast – paced environments and is skilled in managing multiple priorities while maintaining attention to detail .
CONTACT
Heaven A .Nelson
************@******.***
202-236-826
EDUCATION
High School Diploma
SKILLS
-Strong interpersonal skills
-Proficiency in property management software
-Excellent organizational and multi-tasking abilities
-Knowledge of local real estate market and leasing regulations
-Ability to maintain confidentially and handle sensitive information
-Strong negotiation and sales skills
-Excellent verbal and written communication abilities
-Attention to detail and organizational proficiency
-Assist with managing occupancy of property and maintenance
-Communicate with tenants and third-party companies/ contractors to address facility and engineering needs
-Collect / maintain monthly fees and records of rental transactions
-Follow anti – discrimination laws
-Investigate and analyze laws regarding fair housing
-Process investigations and perform credit checks
-Collaborate with different property management companies to discuss advertising new material
-Coordinates with outside vendors to arrange trash removal, maintenance, land scaping, and more
-Customer relation management
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- Tenant screening and lease negotiating
EXPERIENCE
Strong interpersonal and communication skills
Assistant property management
•Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in-person visits on appropriate reports.
•Files own guest cards and maintain according to established procedures.
Inspect models and available “market ready”, communicate related service needs to Property Manager.
•Demonstrate community and apartment/model and apply product knowledge to clients’ needs by
communicating the features and benefits; close the sale.
•Have prospect complete application and secure deposit in accordance with the company procedures
and Fair Housing requirements.
•Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)
Submit processed applications to the Community Manager for approval. Follow up with applicant
regarding status.
•Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help
prospect, refer them to sister communities to meet prospect’s needs.
•Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents
to community.
•Assist in monitoring renewals. Distribute and follow-up on renewal notices.
•Monitor advertising effectiveness. Gather information about market competition
Leasing Consultant
Negotiate and execute residential and commercial leases
• Prepare lease documents and ensure accuracy of all paperwork
• Collect security deposits and other fees associated with leases
• Show properties to prospective tenants and answer questions about the property
• Respond to tenant inquiries and requests in a timely manner
• Maintain accurate records of all leases and tenant information
• Ensure compliance with all applicable laws and regulations
• Develop and maintain relationships with landlords and tenants
• Monitor tenant compliance with lease terms
• Handle tenant complaints and disputes
• Prepare monthly and annual reports on leasing activities
•Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in-person visits on appropriate reports.
•Files own guest cards and maintain according to established procedures.
Inspect models and available “market ready”, communicate related service needs to Property Manager.
•Demonstrate community and apartment/model and apply product knowledge to clients needs by
communicating the features and benefits; close the sale.
•Have prospect complete application and secure deposit in accordance with the company procedures
and Fair Housing requirements.
•Update availability report, process applications for
approvals. (i.e., credit check, rental history, etc.)
Submit processed applications to the Community Manager for approval. Follow up with applicant
regarding status.
•Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help
prospect, refer them to sister communities to meet prospect’s needs.
•Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents
to community.
•Assist in monitoring renewals. Distribute and follow-up on renewal notices.
•Monitor advertising effectiveness. Gather information about market competition