It Support Specialist

K.H. ERICK KWON

IT SPECIALIST

CONTACT PROFILE

(267) 241 - 6649

*******@*****.***

*** ************ *****

Newtown, PA 18940

CORE SKILLS

Broad hardware and software

experience

Comfortable and skilled in

working with endusers

directly and through phone

support

Able to quickly troubleshoot

and resolve technology

challenges

INTERESTS

Film

Reading

Fitness

Cooking

Skilled and dedicated IT professional with a strong background in managing and supporting multiple hardware platforms and software.

Experienced in installing, configuring, and maintaining computers. interactive whiteboards, printers, and other essential office environment technologies.

Proficient in diagnosing and promptly resolving hardware issues to ensure minimal disruption to user workflows.

Committed to enhancing the overall technological infrastructure, ensuring all hardware is up-to-date, secure, and efficiently operational. EAST WINDSOR REGIONAL SCHOOL DISTRICT

HIGHTSTOWN, NJ, 2015 - 2024

● Windows 7 & 10

● Google Workspace for Education

● Apple OS & iOS

● Incident IQ K-12 Help Desk

HARDWARE SUPPORT

RANCOCAS VALLEY REGIONAL HIGH SCHOOL

MOUNT HOLLY, NJ, 2004 - 2014

● Dell Google Chromebooks

● ELMO document cameras and

software

● Apple laptops, desktops, iPads,

iPhones, Apple TV

Provided onsite/remote IT support to administrators, teachers, students and support staff in 8 District schools and facilities

Delivered critical installation and support services for campus-wide wireless access point initiative

Implemented vital A/V and communication cabling

infrastructure in district classrooms and offices

● Dell HP desktops, laptops,

printers, scanners, and copiers

● Hitachi, Epson, Smart, and

Clearview projectors and

whiteboards

SOFTWARE OPERATING SYSTEMS

● Windows Server 2008 & 2019 Active

Directory

● Cicso Meraki for iOS Android

● Cicso Duo Multifactor

Authentication

NORTHERN BURLINGTON HIGH SCHOOL

COLUMBUS, NJ, 2014-2015

IT department member assigned to K-12 sending schools for hardware and software support in a Windows and

Chromebook environment

10-years experience at 2,000+ student providing hardware and software support for HP desktops and laptops Windows and Chromebook

Contact this candidate