Front Desk Night Auditor

SUSAN CHRISTOPHER

302-***-****

*************@*****.***

EXPERIENCE

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Front Desk

@ 0220: 19 bin Bean, FL

+ Professional and competent Key ison between all gu

the Residents.

+ Lauced for supervisory experience inthe hospitality industry, demonstrates

organizational skls, excellent interpersonal sls, and strong communication

+ Overseeing dali operations of the Front of House

Desk leading dock package room and Roving Safety Agents

Patra utilizing camera surveillance systems ta moniter premises ensur

safety procedures and polices ofthe bulding

Night Auditor

ofthe community ane

f 05/2028-05/2025 9 Miami FL

+ Balanced and reconciled the day's transactions and ass

artvals confirm reservations

preparing nancial reports, such as Revenue Report Rooms Management Report,

Creat Activity Report, Completions ee

vere and posted charges and adjustments to guest folios accurately, and

ensured the accuracy of room ates

+ Handled general guest inquiries, requests, and complaints aswell 2s ancl

Food and Beverage

8 09/202*-*******@ detaate

all specs ofthe hotels food and beverage operation, ncuding

+ Prorzed smooth day-to-day operations, managing high standards of

FOH, BOH manager role addressing issues that may 2

red quest satisfaction by delivering exceptional serv

9 ms er complaints promptly

Met compliance with heath set, and sanitation regulations and impleme

proper hygiene practices

EDUCATION

Certificate Hospitality Management

and resolving all

Safe SERV Certificate

9 tian

2025 @ Miami FL

+ Certified Food: Handler

General Education Diploma (GED)

8 02/1985-05/1986 9

+10 Corps, Marion Virginia

of esto to Forda for High

End Hospitality and Tourism Industry Care

Proven ability to work independently ora: 2

Player with lexbilty and Organizational Manager

Solver and Interpersonal Skil in

KEY ACHIEVEMENTS

‘Customer Satisfaction Improvement

Increased customer satisfaction by 20% through

‘exceptional service and proactive problem

solving

Cost Reduction Ini

ives

Reduced operational cost by 15% by

implementing efficient resource ut

strategies

On-time Service Delivery

Managed team to achiev

elivery for 20+ events,

TRAINING / COURSES

Florida Food Hancler

SKILLS

Data Entry Customer Service Management

Fire/Police/Rescue Emergency Response

Protocol

Emergency elevator Protocols

Water/Flood Protection Protocols

CCTV/Camera Operations

Security Monitoring/Incident Reports/Rover

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