Customer Service Quality Control
Resume:
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EDMORE TANYANYIWA
** *********** ******, *** *****
Waterbury, CT 06702
***********@*****.***
Achievements:
Expert in Food Safety, Department of Health Rules, Procedures and Regulations
Successfully developed from junior management to senior management
Managed, promoted and protected the brand well
Groomed successful and effective team members and managers
Achieved great customer excellency
Developed top selling items
Devised successful marketing campaigns
Put effective contingent plans in place
Transformed non-profit making entities into highly profitable ones
Strategically opened new profitable branches
Increased customer counts, spending per head and improved survey ratings
Effectively managed costs, assets and liabilities
Set record sales, profits and growth from month to month and year to year
Served and worked with in various communities
Consistently maintained operational standards, quality, service, cleanliness, value, friendliness and consistency
Key Skills:
Operation of powered machines like pallet jacks and forklifts
Operation of various production and manufacturing machines like milling, molding, lathes, saws and CNC
Blueprint interpretation
Manufacturing Language and Mathematics
Effective use of workshop tools and bench working
Tagging, scanning, picking, labeling, tapping
Inspection and Quality Control
Inventory management
Customer service, cash and sales management
Reconciliations - General Ledger, cash book, bank account, Profit and Loss account, and the Balance Sheet
Cost control and profit maximization
Accounting, administration, management, computer literate,
Excellent communication skills - writing and spoken English
Asset management
Personnel management
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Very fast learner
Objectives:
To always make a positive impact
To always be a great innovator, achiever and pacesetter
To always provide excellent service and great returns on investments
To serve and represent the organization and brand well at all times
To always professionally meet and exceed customer expectations profitably
To always create repeat business from every customer/client
To always be a great loyal leader commanding respect from crew, management and investors
To always create and maintain an atmosphere conducive to motivation, high morale and loyalty
To always be a leader in the industry
To always improve by at least 1% everyday in all aspects of work and life
Experience:
T & R Rapid Tax Refunds LLC
( Consultant May 2006 - Present)
Customer service
Office management and supervision
Preparation of individual and customer income statements and taxes
Sales of other packages including insurances, retirement plans and investments
Budgeting, planning
Sales and marketing management
Personnel management including scheduling, hiring, training, coaching and grooming
Liaising with other businesses and organizations in product sales and information gathering
Westaff
Assigned Whole Foods Warehouse and The Fulfillment Company
(Packing, Picking, Pricing, Various Warehouse Positions 2013 - Present)
Selecting/Packing orders according to the shift schedules
Merchandising
Quality control
Inspection and price checks
Building Pallets for shipping
Labeling and loading/unloading of trucks
Monroe Staffing
Assigned to Hubbell Wiring operating a molding machine and assembling finished products.
Assigned to Fuel Cell in Torrington manufacturing components for power stations.
(Packing, Picking, Pricing, Various Warehouse Positions 2013 - October 2016)
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Various Manufacturing Machines
Quality and quantity control
Maintenance and Inspection
Ruby Tuesday, inc
(Manager March 2006 - October 2009)
Inventory control
Food preparation and service
Store and shift budgeting, planning and control
Sales and marketing
Cash and credit sales
Personnel management
Asset, store and equipment care
Burger King Corporation
(Senior Assistant Manager September 2002 - February 2006)
Inventory control
Food preparation and service
Store and shift budgeting, planning and control
Sales and marketing
Cash and credit sales
Personnel management
Asset, store and equipment care
Shrimp Box LLC
(Supervisor January 2001 - August 2002)
Food preparation and Line cooking
Inventory control
Food preparation and service
Store and shift budgeting, planning and control
Sales and marketing
Cash and credit sales
Personnel management
Asset, store and equipment care
Education
Advanced Level High School Diploma
Diploma in Hotel Operations and Management
Diploma in Computerized Accounting
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Diploma in Retail Management
Advanced Manufacturing Machine Technology
Undergraduate Certificate in Human Resources Management
Bachelors in Business Administration and Management
Certifications
OSHA
Fork-lift Operation
Serve Safe certificate
Certificate in Food safety and Management
Certificate in Management Training
Hobbies and Associations
Treasurer and member - New England Lay Health Workers
Play and follow sport
Library member
Read and write articles
Love nature, parks and zoos
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