Fine Dining Server

Gabriella P. Fiorentino

*** * **** ** **, NY ****9 917-***-**** *****************@*****.***

Education: University at Albany, State University of New York Graduated: December 2019

Customer Service Experience:

Amsterdam Billiards: Bartender/Cocktail Waitress 05/2024-11/2024 Resident: 01/2022-04/2024

● Provided high end service for private and ticketed events. Worked alongside Michelin trained chefs to offer the best experience by setting up rooms in luxury real estate and guiding events from start to finish.

Alchemy Tavern and Bar: Prospect Park - Server/Bartender 01/2023-04/2023

● Mastered the Revel POS system. I led the entire house floor, communicating with kitchen, bar and bus staff. Trained in both serving and bartending. Lucy’s : East Village, NY - Bartender

● Covered the entire floor Thursday, Friday, Saturday and Sunday Bakers Pizza, New York, NY - FOH Manager

● In charge of training all new employees on steps of service. Making sure all orders came out promptly and customers left satisfied. Listen to customer feedback and make subsequent improvements in service.

Paper Daisy, New York City, Shift Leader/ Lead Server, 06/2018-12/2020

● Took responsibility for 90 covers per night with only two staff members on at one time. Attended and contributed to research and development meetings to come up with enticing product descriptions.

Bluestone Lane Collective Cafe,Waitress, New York City 06/2017-08/2018

● Excelled in maintaining a professional demeanor with all patrons and trained all new employees in TouchBistro POS system

Phebes Tavern and Grill, Waitress/Bartender, New York City 06/2015-08/2016

● Organized the rearrangement of seating layout to streamline our turnover and implemented a switch to Revel POS system and on the go IPAD ordering for waitresses which lead to fewer order and calculation mistakes Pescatore Restaurant, Waitress, New York City 06/2013-08/2015

● Enforced strict knowledge of sanitation and food handling policies and maintained organization of our TouchBistro POS system resulting in fast and more efficient service.

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